Businesses today are faced with seemingly endless options for phone systems—from traditional landlines to VoIP phones, cloud solutions, on-premises deployment, and everything in between.
The search can be challenging if you don’t know where to start.
Fortunately, we’ve conducted extensive research to narrow down the top business phone solutions on the market. Whether you’re a startup in need of your first business phone system or an existing business looking to switch from your current provider, this guide has everything you need to make the right decision.
The Best Business Phone Options to Consider:
When it Makes Sense to Invest Into a Business Phone System
There are lots of reasons to invest in a business phone system. The vast majority of organizations seek a new business phone solution if their existing plan is too expensive.
Whether your business has two lines, 20 lines, or 200+ phone lines, traditional phone systems can be costly. But modern technology, such as VoIP phone systems, can drastically reduce your phone bill.
Even if you’re a freelancer, launching a startup, run a single-member LLC, or have a side hustle, a business phone system adds a level of professionalism to your venture. It gives you the opportunity to separate your business communication from your personal life.
You can hold off on getting a business phone system if you’re still in the “thinking about it” stages of starting a business. Using your personal phone number to communicate with your accountant is fine. But once you start landing clients, hiring employees, and dealing with customers, you’ll need to have a business phone system.
#1 – RingCentral Review — Best Overall Business Phone System
RingCentral is the best business phone system on the market today. More than 400,000 organizations across the world trust RingCentral’s communication tools.
For businesses of all shapes and sizes, this company has a wide range of products and solutions to accommodate your needs.
With a RingCentral phone system, you can keep your existing number if you’re switching from another provider. Use your current devices to make and receive calls from the RingCentral mobile app or your computer. You’ll even be able to switch between devices during live calls.
Other top features and benefits of RingCentral include:
- 99.999% uptime SLA
- Enterprise-grade security
- 24/7 customer support via phone, email, and live chat
- Local numbers
- Visual voicemail
- Call screening
- Shared lines
- Multi-site management
- Automatic call recording
- Dial-by-name directory
The list goes on and on. You can even use RingCentral as an all-in-one communication solution. You’ll have the option to combine phone, video, conferencing, and messaging into a single package.
Pricing is based on features and the number of users on your plan. Here’s a glance at the starting rates for up to 20 users:
- Essentials — $19.99 per user per month
- Standard — $24.99 per user per month
- Premium — $34.99 per user per month
- Ultimate — $49.99 per user per month
Whether you’re a solo user or have 1,000+ users, RingCentral has you covered. Try any plan free for 15 days.
#3 – Freshcaller Review — Best Phone System For Call Centers
Freshcaller is a bit unique compared to some of the other business phone systems on our list. This solution is specifically designed for call centers.
It’s trusted by more than 40,000 businesses, large and small.
As a cloud-based call center software, Freshcaller doesn’t require any hardware, downloads, or maintenance. Just plug-and-play with your existing devices to get started.
It’s an ideal solution for sales teams and customer support teams. Freshcaller is designed to support remote call centers as well. So your agents don’t need to be in the same physical location for this to work—they can access the software from home.
Some of the top features of Freshcaller include:
- Number management tools
- Custom reporting
- Inbound call routing
- Supervisor controls
- Conversation monitoring
Freshcaller is commonly used in industries like healthcare, travel and hospitality, software, banking, and financial services.
Pricing is based on usage.
- Incoming calls via web browser — Starts at $0.016 per minute
- Incoming calls via phone — Starts at $0.028 per minute
- Outbound calls in the US — Starts at $0.022 per minute
You’ll also have the opportunity to buy phone numbers for as low as $1 per month. Try Freshcaller free for 21 days.
#3 – Ooma Review — The Best For Very Small Businesses
Ooma has VoIP phone solutions for businesses and residential properties. The small business plans are perfect for really small teams that don’t need advanced features or distracting bells and whistles.
Businesses switching to Ooma save an average of 50% on their existing phone bill. There are no contracts, and you can get a phone number for free.
Ooma has all of the hardware, business tools, and accessories you need to manage your small operation. Whether you need an office base station or wireless extensions, this provider has it all. They even have some great deals like buy one get one free business IP phones.
While Ooma is simple, it still has all of the features you, such as:
- Mobile app
- Desktop app
- Virtual receptionist
- Hold music
- Transfer music
- Extension dialing
- Call transfer
- Conference bridge
- Call forwarding
- Overhead paging
- Call recording
There are two small business plans—Ooma Office and Ooma Office Pro. These cost $19.95 and $24.95 per user per month, respectively.
While Ooma does have some plans for larger organizations, it lacks the advanced features required for lots of users. It’s definitely better for smaller businesses with a single location.
#4 – 8×8 Review — The Best For Small Businesses
Starting at just $12 per month, 8x8 is an affordable and flexible small business phone solution. They offer unlimited calling and a 30 day free trial.
8×8 is another industry leader in the business phone industry. This provider specializes in solutions for small businesses.
With 8×8, you’ll get everything you need in a single app available for desktop and mobile devices. It’s easy to get started and deploy this phone system for your business.
More than one million business users across the globe use 8×8’s phone solutions.
Here’s a quick look at some of the top feature highlights from 8×8:
- Unlimited calling
- Call recordings
- Hold music
- 3-way calling
- Local number porting
- Role-based user access
- Multi-site support
- Integrations with existing apps and CRM
8×8 is affordable, scalable, and flexible enough to meet the needs of a small business. The small business phone system starts at just $12 per user per month. The all-in-one solution for voice, video, and chat costs $25 per user per month. It’s $45 per user for 8×8’s top-tier plan with all of the features.
You can try 8×8 free for 30 days.
#5 – Mitel Review — The Best Phone System For SMEs
Best For SMEs
25+ different business phone solutions. Launch in the cloud or deploy on site. Designed for larger organizations.
Mitel has a wide range of business phone systems to accommodate varying needs and preferences. They offer cloud phone solutions as well as on-site phone systems.
With Mitel, you’re getting a targeted call center and unified communication solution all-in-one.
Mitel is our top recommendation for SMEs. It’s used by organizations like Hyatt Hotels and Major League Baseball.
One of the reasons why I like Mitel is because they offer so many different solutions. There are ten different cloud-based phone systems and 18 different on-site systems.
You can even benefit from industry-specific solutions like healthcare or government and use case-specific needs, such as remote work.
Mitel integrates with software you’re already using, like web browsers, Salesforce CRM and Microsoft. Overall, the phone system is built for scale. It can accommodate the needs of businesses with 100,000+ users.
Pricing is not available online. Contact the Mitel sales team for a quote.
#6 – Intermedia Unite Review — Best All-in-One Communication System
Best All-in-One Communication System
Get all of your business communication needs from a single platform. Starting at $28.99 per month.
Intermedia Unite is more than just a business phone system. It’s branded as an all-in-one communication solution.
It’s a low-cost and highly reliable system, backed by a 99.999% uptime SLA. Intermedia Unite provides exceptional customer support, 24/7.
Here’s what you get with an Intermedia Unite solution:
- Phone system
- Mobile app
- Desktop app
- Video conferencing
- Screen sharing
- Remote office
- Team chat
- File collaboration
- File backup
- Virtual fax
Intermedia Unite integrates with Salesforce, Slack, Zendesk, Zoho, G Suite, and more.
There are two plans—Unite and Unite Pro. These start at $29.99 and $38.99 per month per user, respectively.
#7 – Line2 Review — The Best For Single Users
Best For Single Users
Add a second phone line to your existing devices. Separate your personal and business calls. Unlimited texting.
Line2 is perfect for freelancers and entrepreneurs. As the name implies, the system provides you with a second phone line.
This makes it easy for you to separate your business calls from personal calls without having to get another device. In addition to inbound and outbound calling, Line2 also lets you send and receive texts with your second phone number.
The sign-up process is as simple as it gets. You can get up and running in minutes with just three steps.
Here’s a quick overview of Line2’s plans and pricing:
- Standard — $9.95 per month
- Pro — $14.95 per month
- Elite — $19.95 per month
The Standard plan will be more than enough for the vast majority of you. It’s made for solo users and comes with unlimited SMS messaging as well.
If you sign up for an annual contract, you’ll get two months free. All plans are backed by a 30-day guarantee.
#8 – Dialpad Review — The Best Features and Integrations
Best Features and Integrations
Dozens of features and integrations. AI smart calling for sales teams. Starts at $15.
Dialpad is one of the most popular business phone systems on the market today. It’s used by 70,000+ businesses, including household names like Uber, HubSpot, Motorola, Xero, Stripe, and WeWork.
The system is a cloud-based solution with the power to leverage AI for smart calling. Dialpad has specific phone systems for sales, contact centers, and conference calling.
Dialpad is popular for a good reason. In addition to its strong performance, it’s one of the most feature-rich tools that you’ll find on the market today.
- Number porting
- Seamless integrations
- Business SMS
- Voice intelligence
- Dynamic call routing
- Call analytics
- Administrative tools
- Call center tools
- Satisfaction surveys
- Call history
- Web conferencing
These are just a handful of the dozens of features offered by Dialpad. You’ll also benefit from a fast and hassle-free setup.
There are two business phone system plans—Standard and Pro. These start at $15 and $25 per user per month, respectively. Try either plan free for 14 days.
Methodology For Choosing The Best Business Phone System
How can you find the best business phone system for you? There are certain factors that must be taken into consideration as you’re shopping around. I’ll explain our methodology for narrowing down the top solutions on our list in greater detail below.
VoIP and Cloud Technology
VoIP stands for “voice over Internet protocol.” Lots of VoIP phone systems have been rebranded as cloud solutions.
Without getting too technical, this technology lets you make and receive calls without a landline. Your business phone system will run on the Internet.
Generally speaking, this is a simple and cost-effective way to deploy your business phone system. Some solutions on our list offer on-premises deployment. But the vast majority of you will benefit the most from a VoIP cloud system.
Do you need to purchase new devices for your business phone system to work?
Some of you might need hardware. If you need the staff at your physical locations to answer the phone when it rings, a traditional-style phone or headset is nice to have.
But in other cases, you can get a business phone system with no hardware requirements. Thanks to VoIP and cloud technology, you can simply use a mobile app and web browser to make and receive calls. You won’t need to purchase any extra hardware for this. Just download the app and start calling.
Number of Users
How many people will be using your business phone system?
There are solutions designed for solo users and small teams. Other systems are made for hundreds or even thousands of users. Make sure you pick a business phone system that can accommodate your needs, whether they’re large or small.
Lots of business phone systems do much more than make phone calls.
From overhead paging to texting, conference calling, video chat, and more, some feature lists are a mile long. But not every business needs all of these extra features. In some cases, these extra features can just be confusing and overwhelming.
Smaller businesses are better off keeping it simple. As long as you have basic calling features, don’t worry about the rest.
What’s the best business phone system?
RingCentral is our top recommendation. This will be the best option for the vast majority of you.
With that said, there are plenty of other viable options to choose from. Use this guide and the methodology described above to help narrow down your choices as you’re shopping around. In most cases, you can try a phone system for free before committing.