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There are several players in the virtual phone number space, and it takes some digging to determine which is suitable for your needs.
We spent many hours researching the best in the business, so you don’t have to. We found the best option for most people is Nextiva because of its dedication to exceptional service, CRM features, and inclusive target audience.
The Best Virtual Phone Number Company for Most
With Nextiva, you’re paying for a virtual phone number service and getting a complete CRM tool. It was founded with the goal of exceptional service, and its reliable uptime and excellent customer service help accomplish this vision. Nextiva serves businesses of any size, making it a fantastic virtual phone number company for most.
The Best Virtual Phone Number Company Options to Consider
- Nextiva – Best for most
- Grasshopper – Best for solopreneurs and small teams
- VirtualPhone.com – Best for global businesses
- eVoice – Best for sending faxes
- GoToConnect – Best for automotive businesses
- Google Voice – Best for Google Workspace integration
When It Makes Sense to Invest Into a Virtual Phone Number
This question’s answer varies depending on if yours is an established business or a solopreneur just getting started.
If it’s an already established business with a business landline, there are several reasons to switch.
For those looking to save money, virtual phone number services are typically cheaper than business landlines. If employees miss important calls while away from their desks, a virtual phone number solves this problem.
If a business wants to have a local number in a new market, this will help as well. And if your company has employees working outside the office, it’s time to make the switch.
For starting solopreneurs, a virtual phone number service should be bought when they’re ready to separate business and personal phone numbers.
Once they have more than five regular clients, it’s probably time for a business number. If they are ready to scale, a virtual phone number will make the business appear much larger to new leads.
When a solopreneur starts hiring employees, it may be time to upgrade. It’s ideal for all employees to be tied to the same or similar business line.
However, not everyone should purchase a virtual phone number service. If someone is old school and hates technology, they should stick to landlines.
If someone must leave their business at the office and doesn’t want to receive calls elsewhere, there’s no need for a virtual phone service.
Finally, if most of someone’s business is done via email, this service is unnecessary.
#1 – Nextiva – The Best for Most
Nextiva is a cloud-based VoIP service. It was ranked best business phone system by U.S. News in 2020. It’s a Scottsdale, Arizona-based business and is powering communications across the entire PAC-12 conference. Some notable customers are Amazon, Taco Bell, and The Buffalo Bills.
Nextiva was built on the premise of amazing service, and it has plans suitable for both small businesses and enterprises. The setup is highly personalized, and their team helps customers migrate phone numbers from existing business lines.
Its customer support is unparalleled. Nextiva has all U.S.-based tech support. There is no outsourcing to other countries. This can be beneficial for people who have trouble with accent barriers. They’re also online 24/7.
Nextiva has 99.999% uptime with its military-grade data centers. When a user’s power is out, they do not lose communication as calls can be automatically forwarded to a cell phone.
It provides customers with a virtual phone number and offers a complete CRM tool that integrates seamlessly into the virtual phone system and can help manage an entire business.
Users can see customer insights when receiving calls, including the caller’s name, business info, and the value of the account.
Nextiva has softphone and hardware options such as the mobile app, VoIP desk phones, or conferencing phones.
Nextiva charges on a per-user, per extension basis. There are four plans available.
The Essential plan is a basic starter plan with unlimited voice calling, video calling, and faxes. It starts at $17.95 per user per month, billed annually. It’s the only plan that includes a free seven-day trial. The other plans offer a demo instead.
The Professional plan is for smaller teams and includes unlimited conference calls, video conferencing, and business texts. It has professional setup and starts at $21.95 per user per month, billed annually.
The Enterprise plan is for small to medium teams. It includes unlimited video conference participants and video conference recording. It also has extended integrations with apps like Microsoft Teams. This plan starts at $31.95 per user per month, billed annually.
Finally, the Ultimate plan is for larger teams. It includes features like sales productivity, pipeline management, and automated surveys. This plan starts at $52.95 per user per month.
Nextiva has competitive pricing, a CRM tool, and exceptional customer service. It is the complete package for businesses of all sizes.
#2 – Grasshopper – The Best for Solopreneurs and Small Teams
Grasshopper is the best virtual phone number company for solopreneurs and small business owners. It helps take companies from “mom and pop shops” to professional businesses. It also keeps personal and business numbers separate.
New business owners are looking for an easy setup, a simple solution, and helpful features. Grasshopper has no hardware, no wires, and can be set up in five minutes.
It allows users to make their business appear larger through automatic greetings that refer customers to other departments. Users can even pay a small fee to have a professional voice actor record their greeting.
Grasshopper lets users set up a local number, a toll-free number, or import a current number depending on their needs. It also has a vanity number option. Examples of vanity numbers are “1-800-FITNESS” or “1-800-PLUMBER.”
It has desktop and mobile apps, Wi-Fi calling, 24/7 customer support, and multiple extensions. It also includes business texting and auto-texting responses.
Pricing plans are for one to five phone numbers, but more can be added if needed. Grasshopper has a seven-day free trial so users can try before they buy. Users save over 10% with annual billing, but monthly billing is also available.
The Solo plan starts at $26 per month. It provides one phone number with three extensions. The Partner plan starts at $44 per month and gives users three phone numbers with six extensions. The Small Business plan is the largest and starts at $80 per month. It provides five phone numbers with unlimited extensions.
Grasshopper has some great features for solopreneurs, and it’s simple and extremely reliable. However, it’s not perfect.
It is somewhat expensive for such a simple tool. If you own a larger business with complex needs, Grasshopper will not work for you.
If you’re a solopreneur or small team ready to take the next step, Grasshopper is your best option.
#3 – VirtualPhone.com – The Best for Global Businesses
Best for Global Businesses
If you need to talk to clients and employees on every continent, VirtualPhone is here for you. No hardware, no roaming charges on wi-fi calls, and automatic call-forwarding to active time zones make it a great solution for global businesses.
VirtualPhone.com is perfect for businesses with clients around the world. It offers toll-free and local numbers in over 900 cities and 120 countries.
It’s not concentrated, either. When it says global, it means global. VirtualPhone.com covers North and South America, Asia, Europe, Africa, and Oceania.
Download the mobile and desktop app, and you’re ready to go. No hardware is required.
Users can place calls from anywhere and avoid roaming charges when connected to Wi-Fi.
Virtualphone.com allows users to take calls from their customers even if their branch is closed at the time. Calls can also be wired to multiple phone numbers.
For example, a company is headquartered in London but has a branch in New York City. An American customer calls the New York branch at 5:00 AM Eastern Time. After 15 seconds of ringing, the call automatically forwards to the London branch. Because it is during regular business hours in Europe, the call will be answered by someone there.
There are three sets of pricing plans based on usage amount. Additional minutes can be easily purchased for an extra fee.
The Starter level has options for a free forever plan, a pay-as-you-go option, one for 200 minutes or texts, and another for 500 minutes or texts. The cheapest plan is free and the 500-minute plan is $19 per month.
The Medium level has two categories of plans, one for 2000 minutes or texts and 4000 minutes or 3000 texts.
The Large level is the biggest, with two categories. You can get 10,000 minutes for $199 per month or 30,000 minutes for $499 per month.
VirtualPhone.com is a great service overall, but be aware of the usage limits with these plans. Going over this mark will run up the bill quickly.
#4 – eVoice – The Best for Sending Faxes
If sending faxes is a large part of your business, eVoice is worth looking into. eVoice is a basic virtual phone number service at an affordable price.
eVoice services customers through a software application that allows users to answer and route calls professionally. It gives users the appearance of a larger business, and it even has customized studio-recorded greetings available.
Its services include a 24/7 auto attendant that allows users to pick a local phone number to connect with clients in any location.
eVoice really shines with its faxing capabilities. Besides receiving basic faxes, users can quickly forward or send new ones to other email addresses.
This is done through its outbound faxing feature. It costs an additional $1.95 per user per month and allows users to set up email and text alerts when new faxes arrive. Users can create and send online faxes straight from eVoice. It also grants the ability to include custom cover sheets.
Pricing is straightforward: The one plan is $12 per user per month billed annually. This increases to $14 per user per month if billed monthly. It includes a 30-day money-back guarantee.
eVoice is one of the most inexpensive virtual phone number companies available. You pay for what you get for here. It lacks many features, including any CRM tools, but it’s extremely inexpensive and great for outbound faxing.
#5 – GoToConnect – The Best for Automotive Businesses
GoToConnect, formerly known as Jive, focuses on specific industries like automotive businesses.
It includes voice and video conferencing, has hardware like phones and headsets, and a mobile app for business on the go. GoToConnect has 99.99% uptime and 24/7 customer support.
In the automotive space, GoToConnect is used by companies like Ford and Michelin. It integrates with automotive systems like E-Leads, VIN Solution, Purple Cloud, Momentum, and Dealer Socket.
Its mobile app allows customers to reach employees remotely. It has call forwarding, call cues, and ring groups to ensure customers are transferred to the right employee. While customers are put on hold, promotions can be played. These allow dealerships to mention hot deals and sell more vehicles.
Another great feature is the video conferencing tools to host virtual training. GoToConnect allows users to share documents, stream live videos, and send pictures to customers. And the support center is there to keep track of customer communications across multiple dealerships.
GoToConnect pricing is separated into three plans which depend on the number of users.
The Basic plan is a simplified phone system starting at $19 per user per month billed annually.
The Standard plan has a fully-featured chat, phone, and video conferencing system. This plan starts at $20 per user per month, billed annually.
The Premium plan includes the support center and starts at $30 per user per month.
GoToConnect offers reliable service overall and is competitively priced. It specializes in specific industries, and its support center is extremely effective.
#6 – Google Voice – The Best for Google Workspace Integration
Google Voice is perfect for businesses needing a virtual phone number service that integrates with Google Workspace, formerly known as G Suite.
It works with smartphones, desk phones, and computers. Google Voice prides itself on simplicity and easy setup, and it has 24/7 customer support.
Google Voice allows billing, porting, and number assignments to be seamlessly organized into Google Workspace.
It integrates with apps like Google Calendar and Google Meet. The AI auto-transcribes voicemails and categorizes spam before a call goes through. There’s also a do not disturb mode for when users are ready to unwind.
The pricing is separated into three plans.
The Starter plan costs $10 per user per month, and it allows up to 10 users and 10 domestic locations.
The Standard plan costs $20 per user per month. It allows unlimited users and unlimited domestic locations.
The Premier plan costs $30 per user per month, and it allows unlimited users and unlimited locations, including international.
We believe the Premier plan does not provide much extra value. The only feature it includes is international calling. If you need international calling, we recommend looking into other companies like VirtualPhone.com
Google Voice is a simple virtual phone number service and should be used by people who love Google Workspace. If you’re familiar with other Google Apps, this will be an easy learning curve.
Methodology for Choosing the Best Virtual Phone Number Company
There are some key factors to consider when picking the right virtual phone number company. If you understand the importance of these, choosing the right one will be a breeze. While some factors are more important than others, the following three must be considered.
A quick onboarding process is especially important for established businesses. Virtual phone number companies must have helpful onboarding teams to make this transition as smooth as possible.
Most businesses can’t afford to have their phone lines down for an extended period. This will cause them to miss sales, lose opportunities, and damage relationships with existing clients.
If you hear of a virtual phone number company with a grueling onboarding process, stay away.
Setup time is less critical for solopreneurs getting their first business line. They have ample time to continue taking calls on their cell number during setup.
Virtual phone number companies serve their customers through hardware, software, or both.
Hardware includes office phones, conference call phones, and headsets. Software usually means downloading an app to turn your mobile phone into a “softphone.”
Business owners just starting out will lean toward a software-only service. New entrepreneurs don’t typically need all the extra hardware, and this will make onboarding simple.
Larger businesses with many employees and a physical location will lean toward hardware or a hybrid service. If conducting conference calls, it would be inefficient to have only mobile phones for employees. Virtual phone number hardware is also more professional within an office setting.
Another critical factor to consider is your team’s size. Virtual phone number companies can specialize in different sizes.
If you have a larger team, pick a provider that has large team features included. You will also want to choose one with user-based pricing. User-based pricing plans get cheaper the more users sign up, which is beneficial to teams with dozens of users.
Smaller businesses should look at virtual phone number companies that help smaller audiences. These teams will typically want to choose usage-based pricing plans. If you have lower call volumes, this will save your team money.
Choosing a virtual phone number company doesn’t have to be complicated. Different companies tailor to diverse audiences. It’s important to factor in the criteria mentioned in the methodology section before choosing.
Solopreneurs ready to take over the world should consider Grasshopper. Business owners with clients in South Africa, Hungary, and Peru should consider VirtualPhone.com. If you’re still unsure, Nextiva is probably the best option for you.