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A good VoIP phone service makes for happier customers and happier employees.
And if it’s easy for customers to get in touch with you, it’s easy for you to provide timely and professional customer service in return.
But the best part about VoIP services? They’re more affordable than traditional phone systems and are much easier to install. You can use the hardware you already have and be up and running in minutes.
Plus, you can save money month after month while still receiving the features you need. And you can use your extra savings to invest in other customer connectivity areas, like email, live chat, social media, and SMS.
To help make your decision easier, we tested and researched dozens of the best business VoIP phone services and narrowed it down to our top recommendations.
Then, we put together a methodology you can use to make the right choice for you, your team, and your customers.
The 7 Best Business VoIP Phone Service Options to Consider:
- Nextiva – Best VoIP phone service for multi-location businesses
- RingCentral – Best VoIP phone service for reliability and features
- Ooma Office – Best VoIP phone service for small businesses
- Grasshopper – Best VoIP mobile app for offsite management
- Verizon – Best VoIP phone service for medium and large businesses
- Jive – Best VoIP phone service for encryption
- 8×8 – Best VoIP phone service for employee collaboration
#1 – Nextiva Review — The Best For Businesses With Multiple Locations
If you’re a small business with multiple physical locations, managing a phone service across all of them can be a challenge.
However, Nextiva has a strong management platform that simplifies the process of operating the system and keeps it running at the highest level for all users, regardless of their location.
And one of the best aspects of Nextiva is its ability to grow alongside your business. Most small businesses can take advantage of their basic features.
But when you need to add more users and access advanced features, everything you need is just a few clicks away.
You do have to keep an eye on the pricing tiers with Nextiva, as some of the add-ons are difficult to understand. As such, they can quickly drive up the bill if you’re not careful.
Also keep in mind that you need to sign a long term contract to receive the best price.
- Features can grow as your business grows
- Reasonable starting prices
- Easy to manage multiple locations through the dashboard
- Extremely reliable
- Pricing and contract terms can be confusing
- International calls can be pricier than with other VoIPs
- Essential: $19.95 (per month per user)
- Professional: $20.95
- Enterprise: $27.95
#2 – RingCentral Review — The Best For Reliability and Features
Best for Reliability and Features
RingCentral is a feature-rich VoIP provider for businesses of all shapes and sizes. Includes highly-rated HD videoconferencing, multiple layers of security, a virtual receptionist, call forwarding, hold music, an intuitive mobile app, and excellent 24/7customer service. Pricing starts at $19.99 per user per month.
RingCentral is one of the most popular business VoIP phone services. It provides a fantastic mix of features, pricing, and reliability.
Furthermore, RingCentral guarantees a 99.999% up-time, as it uses more than a dozen data centers spread around the globe to give you nearly flawless service.
And it also has multiple layers of security to protect even the most sensitive data at the highest level possible.
You can access a wide range of features when using RingCentral, including a virtual receptionist, call logging, call forwarding, and hold music.
Plus, you also get access to RingCentral’s highly-rated videoconferencing features, including HD video, one-click join, screen sharing, 24-hour meeting duration, and advanced meeting analytics.
They also offer an extremely powerful mobile app that lets employees access all of the service’s features, even when they’re not in the office.
And if you’ve never used a VoIP service, RingCentral’s customer support team will walk you through the installation and implementation process step by step. So, you don’t have to do it alone.
- Outstanding reliability
- Highly-rated videoconferencing capabilities
- Good customer service during installation
- Multiple features available
- Strong mobile app
- Lowest priced tier is limited to 20 users
- Essentials: $19.99 to $29.99 (per user per month)
- Standard: $24.99 to $34.99
- Premium: $34.99 to $44.99
- Ultimate: $49.99 to $59.99
#3 – Ooma Office Review — The Best VoIP Phone Services For Small Businesses
For an extremely small business, Ooma is a smart choice because it provides all of the hardware and software you need to be up and running quickly.
Plus, you don’t need a lot of know-how to start using Ooma. Furthermore, it takes less than 15 minutes to get your entire business phone system up and running.
Getting started is incredibly easy since the entire system is ready to go out of the box.
And you have a team of expert customer service agents ready to help if you run into any snags.
On top of that, you can also choose from a wide range of phone accessories like a base station pack, wireless bundles, and more.
This service doesn’t have as many features as some of the others on our list, but it hits the essentials most small businesses need at incredibly affordable prices.
Plus, there are no long-term contracts and you get a free local or toll-free number.
As an Ooma customer, you get access to big-business features, including a virtual receptionist, extension dialing, conferencing, hold music, a robust mobile app, a desktop app, and more.
- Reasonable price points
- Very easy to use with everything you need to start
- Strong customer service ready to help when you need it
- Includes a virtual receptionist inside the lowest pricing tier
- Doesn’t have tons of extra features
- As your business expands, you may outgrow this service
- Base: $19.95 (per user per month)
- Pro: $24.95
#4 – Grasshopper Review — The Best Mobile App
For the small business that has employees who spend far more time out of the office than in it, Grasshopper’s excellent mobile app allows you to operate the system from wherever you are. You can use the app to make calls or send text messages that will appear to come from your main business phone number.
Even small businesses will appear to be much larger when they’re using Grasshopper, thanks to its automated attendant. It gives each user on the network his or her own extension. When the caller selects a particular extension, the system can automatically forward the call to the desired number, even if it’s a smartphone.
- Perfect for small businesses with remote employees
- Excellent mobile app design and features
- Recently underwent a price drop
- Not made for larger businesses
- Add-on costs will add up quickly if you need special features
- Solopreneur: $26 to $29 (1 user per month)
- Partnership: $44 to $49 (up to 3 users per month)
- Small Team: $80 to $89 (up to 6 users per month)
#5 – Verizon Review — The Best For Medium and Large Businesses
The Best For Medium and Large Businesses
The Verizon VOIP business phone service has a host of high end features that give medium and large business users the ability to customize their phone systems.
You may know Verizon more as one of the big cellular network providers, but it’s also one of the best VoIP business phone services.
Its features give medium and larger businesses a better level of performance than smaller businesses, especially considering the prices you’ll be paying. Smaller businesses may not be able to take full advantage of the advanced features found with Verizon, which reduces its value compared to what a bigger customer receives.
Verizon is one of the most reliable VoIP providers, ensuring your phone system will be up and running at all times. The service has an easy-to-use mobile synchronization service, allowing you to run the system from your mobile phone when you’re out of the office.
- Extremely reliable service record
- Tons of features in the basic level
- Good mobile features
- Gives medium and large businesses the biggest benefits
- Pricing options are confusing
- All services are not available in all locations
- Starts at $35 per month per user
#6 – Jive (Now GoToConnect) Review — The Best For Encryption
The Best For Encryption
Jive has a strong encryption capability with its VoIP service, ensuring that your data and your connected devices are safe to use.
When you need end-to-end encryption for your phone services, Jive delivers this level of security at a reasonable price point, no matter what device you’re using with the Jive service. The Jive dashboard also tracks all devices connected to the service, allowing you to see if unauthorized users have connected.
You’ll appreciate Jive’s tiered pricing structure, where the cost per user per month actually goes down the more users you have on the network, which is not common for VoIP phone services for businesses.
If you’re interested in adding video conferencing services, you will have to pay an extra fee.
- Excellent encryption features
- Prices goes down the more users you add
- Maintains its high level of security for any devices connected to the network
- Video conferencing is an add-on
- GoTo owns Jive, so it could merge with GoTo’s services at some point, forcing you to switch
- 1 – 4 users — $29.95 (per user per month)
- 5 – 9 users — $25.95
- 10 – 24 users — $23.95
- 25 – 49 users — $21.95
- 50+ users — $19.95
#7 – 8×8 Review — The Best For Collaboration Between Employees
The Best For Collaboration Between Employees
The 8x8 service gives employees plenty of collaboration options, so they can continue to communicate efficiently, even when they're out of the office.
The 8×8 VoIP service is extremely easy to set up and use, which is a big benefit for a small business that probably doesn’t have a dedicated IT person to handle the job.
For the business that needs better tools for allowing collaboration between employees, 8×8 has some strong features. Employees individually can host conference calls, either audio and video calls. They can set up online chats with each other, making it easier to stay in communication, even when they’re out in the field. 8×8 also provides integration with other collaborative tools you may already be using, like Salesforce, Microsoft Office 365, or Google G Suite.
- Easy to set up and use
- Simplifies the process of keeping far-flung employees connected
- Integrates with multiple popular software suites
- Seems to change pricing tiers frequently, which can be confusing
- Design of dashboard and mobile app could be better
- Express: $12 (per month per user)
- X2: $25
- X4: $45
Methodology For Choosing The Best Business VOIP Phone Services
In putting together our list of the best business VoIP phone services, we paid attention to a number of important factors. Determine which of these factors are most important to you, and look for a system that has its strengths in those areas.
Cloud Vs. On-Premises
With a cloud-hosted business VoIP phone service, the service provider will store all of the data for the system for you. Your phone calls will still come to the phone hardware at your business, but you do not need other types of hardware to store the VoIP system.
All of the items you need to operate the PBX system appear in the cloud.
A significant benefit of a cloud system is that updates to the system occur automatically at the vendor’s location. You don’t have to replace a lot of on-premises hardware on your site to accept updates to the VoIP system.
As another option, some companies may provide the equipment needed to operate the PBX system at your physical location. This will be more expensive than the cloud hosted system, but you may feel more comfortable having the system at your business, rather than in the vendor’s cloud.
Mobile Phones Vs. Desk Phones
With a VoIP system, you don’t necessarily have to have traditional phone hardware on your desk. You can route all of the calls through the cloud-based VoIP system to the employees’ mobile phones if desired.
In fact, you should be able to forward phone calls that come into your business’ primary phone number to any connected mobile phone. This is a perfect solution for the small business that doesn’t have many employees, but where most of them often must work off-site.
Types of Phone Numbers
The majority of businesses will want both a local phone number and a toll free phone number to allow customers to contact the business in multiple ways.
The majority of VoIP phone systems will give you both types of phone numbers, but some units may charge you extra for a toll free number. Some systems make calling international numbers an easier process than others as well.
Number of Users
Certain VoIP phone systems may offer pricing tiers that have a limit on the number of users you can have on the system.
If you have a large and expanding organization, look for a system that gives you an unlimited number of users, understanding that many systems charge your business per month per user.
With the majority of these phone systems, you can host either voice or video conference calls. Some systems may charge you extra for the ability to make video conference calls.
Some systems may limit you to five participants, while others have capacity for hundreds of participants at the same time, so look for a system that can handle your needs. You may have to move up to a higher pricing tier to reach the number of conference call participants you want to use.
Any business VoIP system should give you basic calling features as part of the service, such as a voicemail system for each user and caller ID for incoming calls.
However, you may also want features like on-hold music, call queues, voicemail to email translation, and automatic answering and forwarding of calls. If all of the employees are working out of the office, you can use the automatic attendant to determine which employee should receive the call. The attendant then can route the call to that employee’s mobile phone.
Other Types of Messaging
Within the company, you may be able to send and receive text messages or have a real-time chat with other members of the company who are on the VoIP system.
You also should be able to send and receive faxes with this type of system, as the phone system will communicate with fax machines. Faxes that you receive should come into the system as a digital file.
With cloud-based VoIP phone services for business, you may worry about the security or the level of encryption the vendor provides. Some businesses need a vendor who can guarantee HIPAA or SOC 2 compliance, ensuring data management occurs in a safe and protected manner.
Ask the vendor to spell out how it will keep your data protected.
The majority of the best VoIP business phone services will charge you per month per user, especially cloud-based systems. You also then may have some add-on costs for special features. Pricing structures can vary quite a bit from vendor to vendor, so closely research how you’ll pay for the service.
Some VOIPs will require you to agree to a long term contract.
What Is a VoIP Phone Service Exactly?
Modern VoIP phone systems save money by using voice over IP (VoIP) technology to make and receive phone calls over an IP network.
By placing calls over the Internet, rather than over the PSTN (public switched telephone network), you can save some money on your phone system.
A hosted PSTN phone system on-premises could cost thousands of dollars, while a cloud based VOIP system has a monthly subscription fee.
When It Makes Sense to Invest In Business VoIP Phone Services
If you are happy with the performance of your current phone system, you may not really need one of the best business VoIP phone services … or you may not be fully aware of what they can do and how they can help your business become more productive, all while almost certainly saving you money over your current system.
Here are some ideas to help you figure out whether a VoIP system will help your employees communicate more effectively with each other and with customers.
1. Failing Equipment
When the equipment on the legacy phone system you’re currently using is starting to show its age, and it’s costing you a significant amount of time and money to maintain and repair it, you may be ready to move to a VoIP system.
2. Boost Productivity
By being able to take and receive calls anywhere, your employees will miss fewer calls from customers, making them more efficient as they work.
3. Save Money
A cloud-based business VoIP system using the Internet costs quite a bit less than a legacy phone system that’s connected to the telephone network.
4. On-The-Go Calling
With the right VoIP system, you can forward all of the calls coming into your main phone number to mobile phones of employees working in the field. This can be more efficient than paying someone to sit and answer the phone all day.
5. Excellent Internet Bandwidth
To run your phone system over the Internet with a VoIP system, you need to have an extremely fast and reliable type of Internet service. If your Internet provider recently upgraded your Internet speed and capacity, you may now have the level of service performance required to use a VoIP system.
Summary: Putting the Best Business VoIP Phone Service to Work
The continued familiarity of small businesses with cloud-based services and software, along with the proliferation of mobile phones, has made now the perfect time for implementing the best business VoIP phone services in your business.
With call forwarding to mobile phones, even remote employees are able to remain connected with customers, reducing the amount of time they waste playing phone tag.
The relatively low cost of implementing the VoIP systems means they are accessible to new small businesses. Even a small business can sound like a huge organization when a customer makes an inbound call, thanks to the multitude of services the VoIP provides.