Information Collected from Crazy Egg Visitors
Device Information from Crazy Egg Visitors
We may receive and collect certain Information furnished by the visitor's browser or otherwise by their access device (“Device Information”), such as:
Operating System Information
Mobile Device Information (e.g., device identifier, mobile operating system, etc.)
IP address (stored in anonymized form)
Time of visit (by day, week, and duration)
Whether the visitor is a new or return visitor
Other such Information as may be delivered or shared by the applicable browser or access software or device.
We may also receive certain information regarding visitors from the prior website visited by such visitors (“Referral Information”). For instance, if a Crazy Egg Visitor navigates to the Crazy Egg Website from another website, Crazy Egg may receive certain information from the referring website (i.e., the last website the visitor visited before visiting the Crazy Egg Website) as part of the Hypertext Transfer Protocol ("HTTP") request. For example, if a Crazy Egg Visitor navigates to the Crazy Egg Website from a search engine, Crazy Egg may receive information contained in the referring URL for the applicable search query, such as the terms the Crazy Egg Visitor was searching for before visiting the Crazy Egg Website.
Registration Information from Crazy Egg Clients
When Crazy Egg Visitors register as Clients to use the Crazy Egg Service, register to use a trial version of the Crazy Egg Service, or request additional information about Crazy Egg, Crazy Egg may require Information, such as name, employer or company name, e-mail, mailing address, phone number, financial information (e.g., credit card number, billing address), and/or proposed Client Site to be tracked, to process the registration or request ("Client Registration Information").
Session Recording Information
We may use session recording software on the Crazy Egg Website. This software enables us to record Crazy Egg Visitors’ use, interaction, and engagement with the Crazy Egg Website. This software may capture user input, such as mouse and keyboard inputs and mobile gestures, and user views, such as browser or screen output. We use this software to help us optimize Crazy Egg Visitors’ experience. By using the Crazy Egg Website, you consent to our use of session recording software.
Crazy Egg’s Use of Crazy Egg Visitor Information
Crazy Egg may use Information of Crazy Egg Visitors, including Device Information and Referral Information of Crazy Egg Visitors and Client Registration Information, to:
authenticate Client’s access to the Crazy Egg Site, trial versions, or Service;
process and fulfill Client requests or purchases;
register Client accounts;
check the Crazy Egg Visitor’s qualifications for registration and/or to bill Crazy Egg Clients for the Services.
Crazy Egg may also use Client Information to:
provide Crazy Egg's products and Services, personalize and tailor your experience on the Crazy Egg Website;
operate our business;
understand how Clients are engaging with Crazy Egg Website and Service;
request additional information necessary to process or fulfill an order;
assess Client satisfaction with the Crazy Egg Service;
inform Clients that an upgrade is available; or to contact Clients with information about Crazy Egg, including information about new or existing products and services or special offers. For example, we may periodically send promotional materials or notifications related to our products and Services to the email address associated with a registered account.
Otherwise for our legitimate business interests.
Information Collected by or on Behalf of Our Clients via the Service
Crazy Egg Clients use the Service to obtain information regarding how Client Site Visitors to their Client Sites are interacting with such Client Sites. This Service allows a Crazy Egg Client to evaluate and potentially modify its Client Site based on its findings regarding Client Site Visitors use and interaction with the Client Site.
Types of Client Visitor Information. Crazy Egg Clients may use the Service to collect, store, and analyze Client Visitor Information, on the Client’s behalf as the Controller of such Client Visitor Information, on Crazy Egg's servers, as the Client’s Processor of such Client Visitor Information. Such Client Visitor Information is transmitted in encrypted form, and pursuant to applicable data transfer provisions further described below. The Service may process such Client Visitor Information on behalf of the Client, to perform analyses and produce reports for the Crazy Egg Client. The interactions that may be recorded or analyzed (“Recorded Interactions”) may include mouse scrolls and clicks by a Client Site Visitor; keystrokes entered by a Client Site Visitor; and/or pages viewed or visited by a Client Site Visitor, including the duration of such visits. Recorded Interactions may also include images of the Client Site that are recorded during the Client Site Visitor’s interactions with such Client Site, such as, by way of example, images of forms displayed or populated by the Client Site Visitor on the Client Site, or other multimedia content that may be posted by Client Site Visitors. Such Client Visitor Information may also include Device Information and/or Referral Information from the Client Site Visitor. Client Visitor Information is provided to Clients in the form of aggregated reports and/or statistics that identify the collective behavior of Client Visitors to the Client's Site. Clients will also have access to Recorded Interactions through the Service.
Our Processing of Client Visitor Information.
As the Processor of Client Visitor Information, we will process Client Visitor Information only in compliance with the applicable Client’s instructions regarding the processing of Client Visitor Information, including any applicable terms, but subject to applicable laws and regulations regarding such Client Visitor Information, and as otherwise required by applicable law and regulations.
Crazy Egg Disclaimers Regarding Personally Identifying Information of Client Site Visitors.
Crazy Egg's Service is not designed to knowingly collect or extract from Client Visitor Information (including any Recorded Interactions or Device Information received from Client Sites through the Service) information that could be used to personally identify Client Site Visitors, such as a Client Site Visitor’s name, address or phone number ("Personally Identifiable Information") when a Client Site Visitor visits a Client Site that uses the Crazy Egg Service. Crazy Egg also generally prohibits Clients from collecting Personally Identifiable Information using the Service or otherwise providing Personally Identifiable Information of Client Site Visitors to Crazy Egg in connection with the Service.
Crazy Egg Does Not Collect Visitor Information Across Multiple Sites
Crazy Egg does not collect or aggregate information about visitor behavior on multiple, different websites.
Retention and Deletion of Client Visitor Information.
Client agrees and acknowledges that it will be responsible for exporting any Client Visitor Information or Client Registration Information that it wishes to retain following the termination of the terms
Crazy Egg's Sharing and Disclosure of Crazy Egg Visitor Information and Client Visitor Information.
This section describes the manner and extent to which Crazy Egg may share and disclose Information. Notwithstanding anything to the contrary below or elsewhere herein, as between a Client and Crazy Egg, the Client is solely responsible for its policies and practices for the sharing and disclosure of Client Visitor Information as the Controller of such Information.
Disclosure Pursuant to the Client’s Instructions. Crazy Egg will share and disclose Client Visitor Information in accordance with the applicable Client’s instructions, including any applicable Terms, and otherwise in compliance with but subject to applicable laws and regulations.
Subprocessors. We may utilize affiliates or third parties as subprocessors of the Information, to support the Services, and otherwise to support the conduct of our business, to provide, by way of example, service such as computing and storage services. We will use subprocessors subject to contracts that are substantially as protective of Personally Identifiable Information as those contained herein, and, to the extent applicable, in compliance with Article 28(3) of the European Union’s General Data Protection Regulation. For further information regarding our use of subprocessors, please contact us at [email protected]
Our Affiliates. We may share Information hereunder with our corporate affiliates provided that such affiliates are obligated, contractually or otherwise under applicable laws, to be bound by our obligations with respect to such Information.
Change of Control. If Crazy Egg, or substantially all of its assets, is acquired by another company or successor entity, the Information hereunder will be one of the assets transferred or acquired by the purchaser or successor. You acknowledge that such transfers may occur, and that any purchaser of or successor to Crazy Egg or its assets may continue to collect, use and disclose your Information as set forth in this policy.
Payment Processors. Like many companies that accept payment by credit card, Crazy Egg relies on third-party payment processors to process financial payments. When you make payments to Crazy Egg to obtain or use Crazy Egg's products or services, Crazy Egg may share Personally Identifiable Information, such as your name, address, and credit card information, with qualified third parties in order to process your order.
Law Enforcement/Legal Process. Crazy Egg reserves the right to disclose any Information (including Personally Identifiable Information): (1) to comply with any law, regulation, or legal request, if and to the extent that we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process; (2) to enforce, apply, or investigate breaches of the Terms or other agreements; or (3) protect the rights, property, user experience, or safety of Crazy Egg, our employees, our users, our Clients, or others.
Aggregated, Anonymized, Pseudonymized, or De-identified Information. We may disclose or use aggregated, anonymized, pseudonymized, or otherwise de-identified Information for any purpose.
Transfer of Data Abroad; International Users.
If we are asked by a Client to transfer Personally Identifying Information from a Client Site in the European Economic Area (“EEA”), Switzerland, or the United Kingdom to other countries not deemed to have adequate data protection regulations under applicable data protection law, we will offer to enter into the European Union Model Clauses, also known as Standard Contractual Clauses, or such other equivalent clauses issued by the applicable country, with the Client. To request to enter into such clauses, please contact us at [email protected]
Security and Protection of Visitor Information and Client Information
Policy Concerning Children Under Age of 16
Crazy Egg does not knowingly or intentionally collect Personally Identifiable Information from children under 16. If we learn that we have Personally Identifiable Information of a child under age 16, we will remove it. If you believe we have Personally Identifiable Information about a child under the age of 16, please notify us at [email protected]
For More Information / Your Information Rights
Access to Personally Identifiable Information or other Information Stored at Crazy Egg At any time, a Crazy Egg Client or Crazy Egg Visitor may access and/or modify their Personally Identifiable Information or other Information stored by Crazy Egg on their behalf, to enable them to access, rectify and restrict processing of their respective Information, and allow them to export their Information, by accessing their Crazy Egg account and contacting us at [email protected]
California Information Rights. Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once per calendar year certain disclosures about the personal information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of personal information, and the names and addresses of those businesses with which we shared personal information, for the immediately prior calendar year (e.g. requests made in 2019 will receive information regarding 2019 sharing activities). To make such a request, please send an email to [email protected] with a subject line of “Request for California Privacy Information.” Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Our practices with respect to such signals are set forth in https://www.crazyegg.com/opt-out.