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15 Top Live Chat Software Solutions Reviewed

by David Zheng

You probably already know that live chat software can increase conversion rates when used correctly. But if you’re not yet convinced, just take a look at the following statistics: 29% of consumers have told friends or colleagues about a positive live chat experience 38% of consumers are more likely to buy from a company…

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Why Are We So Afraid To Speak To Our Customers?

by Today's Eggspert

Often in business we get too bogged down by the numbers and forget the actual value of speaking with our customers and prospects. I’m not just talking about sending the quarterly customer satisfaction survey, I’m talking about undertaking full qualitative user testing and research to fully understand your customers.

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Show Me My Heatmap

I’m just @crazyegg’ing everything these days.

Kyle Mitchell

@jaggedlines

What makes people leave your website?