“User Experience”

I’ve written a lot about user experience over the years: how to improve user experience, when to implement it, and how to test for it.There’s a … [Read more...]

Image SourceYou probably already know that live chat software can increase conversion rates when used correctly.But if you’re not yet convinced, … [Read more...]

Think that speeding up your website isn't important?Think again.A one-second delay in page load time yields: 11% fewer page views 16% … [Read more...]

Every e-commerce business should strive to collect more online reviews. After all, a recent study found that 1 in 5 online shoppers view customer … [Read more...]

If your company relies only on analytics software to interpret and give insights on raw numbers, you are probably missing out. Numbers can give … [Read more...]

The door outside my office reads: PUSH.Guess what? That’s the handiwork of our HR team. (Thanks, HR team.) … [Read more...]

The global economy has expanded your potential market in a way that was not possible even ten years ago, leveling the playing field for small and big … [Read more...]

Contact Forms. Everyone wants them on their website. It seems like quite a standard component that anybody should know about like the back of their … [Read more...]

Often in business we get too bogged down by the numbers and forget the actual value of speaking with our customers and prospects. I’m not just talking … [Read more...]

There is some confusion about what the overall objective of the onboarding process should be.Many view onboarding as an opportunity to get new … [Read more...]