3 Ways Web Design Can Drive Customer Reviews

by Today's Eggspert

Every e-commerce business should strive to collect more online reviews. After all, a recent study found that 1 in 5 online shoppers view customer reviews as the single most important factor influencing their decision to make a purchase. But how does web design influence customer reviews?

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Why Are We So Afraid To Speak To Our Customers?

by Today's Eggspert

Often in business we get too bogged down by the numbers and forget the actual value of speaking with our customers and prospects. I’m not just talking about sending the quarterly customer satisfaction survey, I’m talking about undertaking full qualitative user testing and research to fully understand your customers.

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Show Me My Heatmap

Got my mind pleasantly blown today by @CrazyEgg's heat mapping tool. Thanks @Assafslv.

Brett Brownell

@BrettBrownell

What makes people leave your website?