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5 Tricks for a More Sharable, More Engaging Website

by Sabina Idler

people sharing puzzle pieces

Communication is a central aspect of most—if not of all—websites. It can be either one-way or two-way, and it happens on many different levels. Back in the days when the Internet was new, online communication was basically limited to providing information on one side and consuming it on the other.…

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7 Top Live Chat Software Solutions Reviewed

by Sherice Jacob

Update: We’ve created a new article for 2015/2016 on this topic. Please visit: https://blog.crazyegg.com/2015/11/05/top-live-chat-software/. You already know how live chat software can increase conversion rates when used correctly. But what you may not know is exactly which of the dozens of live chat products out there is right for your…

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Understanding The User Experience

by Sabina Idler

User experience. It’s not a new concept, yet it seems that we all have our own ideas about what it is and what it means. Based on definitions I glean from a quick Google search, “UX” describes the individual perception, thoughts, and responses with respect to a product, system, or…

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5 Key Principles Of Good Website Usability

by Sabina Idler

It’s true, usability has become a commodity. Over the past few years, we have gotten used to certain standards in web design. In order to make a lasting impression on your visitors, you need to build experiences that go beyond those of a plain, usable website. This does not mean…

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Show Me My Heatmap

Playing around w/ @CrazyEgg and like it so far. Quick, nice and simple. Also easily implementable with #googletagmanager built-in tag.

Brandon K. Lee

@elBKL