Imagine your phone rings and you answer it to find absolutely nothing on the other end—no voices, background noises, or static of any kind. This…

The world has already generated over 79 zettabytes of data—and forecasters say we’ll more than double that by 2025. The best part about this? Data…

Unified Communications as a Service (UCaaS) is a cloud-based delivery model that brings communications into a single platform, such as internal messaging, videoconferencing, or VoIP…

Call masking is a service that allows you to replace your phone number temporarily with a stand-in or proxy number. Often a standard feature of…

A good business makes a good impression—and for many organizations, the first touchpoint they have with customers is through their interactive voice response (IVR) menu….

Speed is the currency of business; the faster you’re able to move, the greater your chances of success. That’s why deploying a new Interactive Voice…

KPIs, also known as key performance indicators, are the backbone of any call center. They provide organizations with clear, helpful data to better understand performance…

Most successful business owners know the importance of hiring people who both specialize in their roles and can collaborate effectively with their colleagues. The same…

Every year, call centers of every size and type lose nearly 40 percent of their staff due to turnover. That’s more than double the rate…

If you’ve ever worked at a call center, you know the conversation of KPIs and performance metrics is never-ending. At a certain point, it just…

UDP (User Datagram Protocol) is a transport layer network protocol that provides a fast and efficient means of transmitting data. It doesn’t always provide a…