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Best Multi-Line Phone System for Small Business

We spent countless hours comparing the best multi-line phone systems for small businesses and diving deep into each provider’s customer service structure, automation features, and support for VoIP, landline, or hybrid deployments. In doing so, we found Nextiva X-885 to be the best option on the market because it packs an amazing bang for its approachable price point and the ability to handle up to 12 lines at once.

The Best Multi-Line Phone System for Most

Nextiva logo

Nextiva X-885

Best for Most

Manage up to 12 lines, enjoy a large color display, and improve call productivty with HD call quality, a free phone number, and even unlimited online faxing all backed by the reliability of Nextiva. At just $189.99, it's an excellent pick for managing multiple lines.

The polished Nextiva X-885 can handle up to 12 lines so it’s perfect for call center employees, receptionists, and even executive managers. Users also enjoy speed dialing options and crisp HD voice call quality you can rely on, so customers don’t struggle to hear you.

Set up is effortless, simply connect your network via wifi or an ethernet connector for a direct internet connection. The built-in Bluetooth and headset jack keep you from being cuffed to your workstation. Now you’re free to service your customers without restriction.

The Best multi-line Phone System Options to Consider

  1. Nextiva X-885 — Best for most (For a limited time get 25% off, plus a free phone, when you sign up!)
  2. RCA ViSys 25424RE1 — The best for small startups
  3. Poly VVX 150 — Best for two lines
  4. Cisco IP 8865 — The best for HD video calling
  5. VTech DS6151-2 2 Handset — The best cordless system
  6. Cisco 8841 VoIP — The Best VoIP System

When It Makes Sense to Invest Into A Multi-Line Phone System

Not all businesses need a multi-line system, especially if you’re just starting out and still growing your customer base.

But, if you manage a growing team that is constantly in touch with your customers, you’ll want to look into a multi-line phone system that can keep your phone lines open for these important interactions.

Whether you’re running a sales team, support center, or anything else where calls come in in droves, a multi-line phone system can be a boon.

Maybe your reps need dedicated lines so they can always be easily reached.

Or perhaps you have different business divisions that each need discrete contact numbers for more streamlined communications. Or, maybe it’s simply a matter of volume and making sure no one who calls your organization is unable to reach a human being.

In any case, equipping your teams with the ability to field and make as many calls as they need is imperative.

If reps and agents are drowning in inbound calls or missing connections because callers can’t connect directly to a specific person, it’s time to elevate your telephone capability.

As your business grows, adopting a multi-line system might be an inevitable part of your journey. In the end, going with a multi-line system could be less a matter of “if” and more a matter of “when” you’ll need it. 

#1 – Nextiva X-885 — The Best for Most

Nextiva logo

Nextiva X-885

Best for Most

Manage up to 12 lines, enjoy a large color display, and improve call productivty with HD call quality, a free phone number, and even unlimited online faxing all backed by the reliability of Nextiva. At just $189.99, it's an excellent pick for managing multiple lines.

The Nextiva X-885 is the best multi-line option for most people for a long list of reasons. The fact that it can manage up to 12 lines at an excellent price point is really hard to beat.

It’s an IP phone, which makes it a more versatile option that you won’t have to worry about upgrading later. However, what really makes it a winning pick is that it’s offered by Nextiva, a reliable calling system provider.

Whether you already have a multi-line phone and you’re looking to upgrade, or you’re using a multi-line system for the first time, the Nextiva X-885 will absolutely be an upgrade to a much smoother calling process. 

The combination of Nextiva’s high-quality VoIP service (which allows you to use your mobile device or computer as a softphone) and deploying an X-885 to anyone in the office who needs a desk phone is nearly unbeatable. You’ll get crystal-clear voice calling and conferencing.

Purchase the Nextiva X-885 for $189.99 or $8.40 a month from Nextiva’s website.

#2 – RCA ViSys 25424RE1 — The Best for Small Startups

RCA logo

RCA ViSys

Best for Small Startups

Businesses just getting started will love the RCA ViSys. With four phone lines, conference call capability, and a price point under $200, it’s a great starting-out option.

With the RCA ViSys 25424RE1, you can create and use up to four lines. That’s a perfect level of capability for a startup that’s starting to get a handle on all the calls they’re making and receiving.

The sleek RCA phone offers several programmable buttons for quick dialing, a handy volume adjustment button, and a high-contrast display.

Not only that, but you also have access to three-way conference calls, two-way conference call recording, eight programmable ringtones, and a two-year warranty. 

It’s a solid package for any outfit looking the make their first significant purchase on office phones. And, since it can handle up to four lines, this equipment can hang with your team as call volume grows with your startup’s popularity.

Get the RCA ViSys 25424RE1 today to upgrade to a multi-line system and never look back. 

#3 – Poly VVX 150 — The Best for Two Lines

Poly logo

Poly VVX 150

Best for Two Lines

If all you need are two phone lines, the Poly VVX 150 will be perfect for you. And it’s affordably priced, as well.

The Poly VVX 150 is a great option if all you really need is two lines max. It comes with crystal clear audio, a sleek design, and a durable monochrome LCD display.

As a starter phone for an up-and-coming business that needs a two-line solution, not only is the Poly a viable option, it’s also extremely affordable in comparison to other phones of its same caliber. It makes it easy for you by being compatible with over 60 industry-leading call control platforms.

One of its best features is its acoustic fence technology. With it, you won’t have to worry about being disturbed by surrounding noise, since it keeps your conversations free from distractions and echoes. 

Get the Poly VVX 150 today by contacting Poly’s sales department. 

#4 – Cisco IP 8865 — The Best for HD Video Calling

Cisco logo

Cisco IP 8865

Best for HD Video

For when your employees need to see who they’re talking to, check out this Cisco phone system. Its HD video broadcasts on a five-inch touchscreen for clear visuals as well as clear audio.

Do you need HD video calling? The Cisco IP 8865 lets you host collaborative video calls on a five-inch screen with one touch. This way you’re easily accessible to your closest stakeholders at the touch of a button. Do keep in mind that this model is specifically designed to work with the Cisco call manager system. 

It can hold up to ten lines, works with Wi-Fi, and comes with a headset input and USB connectivity. You can reach out to Cisco’s sales team to get pricing, or hunt around the internet for a good deal.

Need a phone with HD video calling? Get the Cisco IP 8865 by reaching out to Cisco’s sales team today. 

#5 – VTech DS6151-2 2 Handset — The Best Cordless System

VTech logo

VTech DS6151

Best Cordless System

Sometimes you just need cordless handsets. VTech has you covered with up to 12 handsets.

Maybe you think a corded phone is outdated and you prefer a modern cordless phone. The VTech DS6151-2 has you covered, as it conveniently comes with two handsets that don’t tie you down to within a few feet from where you’re working.

You can expand the set to connect with up to 12 handsets, so if you go with the VTech DS6151-2 you won’t have to worry about dealing with a line limit. Not only that, but you can also switch the phone to three different language prompts, including French, Spanish, and English.

The VTech also comes with a generous 50 name and number calling ID history. If you’re on a shoestring budget, you can choose to either go with either a new or used model for a more affordable price point. The good thing is, the VTech brand is durable, so you know your phone system will last you. 

You can buy it from VTech directly, getting both the main phone and an extra handset for just under $115.

Ready for a cordless? Buy your VTech phone today for $113.90. 

#6 – Cisco 8841 VoIP — The Best VoIP System

Cisco logo

Cisco 8841 VoIP

Best VoIP System

For VoIP users, this Cisco system is fantastic. It comes with five lines--but no extra power cords!

Never mind how sleek the Cisco 8841 VoIP looks. It’s one of the best phones out there if you’re going the VoIP route. The 8841 comes with five programmable lines with multiple directory features and speed dial options.

The five-inch color display screen is crisp and easy to navigate, giving greater functionality to the programmable buttons. You can use those to pick up lines or perform call functions like speed dial.

Those are paired with fixed-function keys for easy access to directories, holding and transferring calls, and conferencing features.

It’s designed to be POE (power over ethernet) so you don’t have to deal with extra power cords that’ll add to clutter.

As it works with VoIP, you won’t have to worry about keeping up with future updates as it’s generally easier to manage.  Keep in mind it’s designed to be used with Cisco’s Unified Communications Manager.

You can buy the phone brand new or refurbished for a much lower price point if you’re looking to get the most value out of your purchase.

You can buy it today from Cisco’s Amazon store for $275.

Methodology for Choosing the Best Multi-Line Phone System

What main things should you look at to determine you’re making the best choice for your business? That’s what you learn if you keep reading. 

The primary features to look through are always cost vs. features and where you can get the most bang for your buck without sacrificing quality. Once you make a list of must-have features your business needs, it’s always a good idea to search for those in the providers you’re looking through. 

Beyond that, these are some specific features we looked through to choose the best multi-line phone systems on our list. Read through them and use them to guide your own decision-making journey.

Ongoing support

Yes, all the bells and whistles are nice, but will there be support when you need it the most? Unfortunately, something like a phone system isn’t a set-it-and-forget-it process. 

Regardless of how much you optimize, something’s bound to go wrong or break at some point. This is when you’ll want to have the best customer support possible to walk you through any troubleshooting you may need.

In practice, it’s always nice to know if you need assistance with something there’s always someone standing by ready to help. This might be a deciding factor when you’re looking through each pricing tier as well. Generally, the more you pay per user, the more dedicated support you’ll have access to, whether that’s through instant chat, getting a live agent on the phone, or through dedicated email support. 

Auto Attendance

Your multi-line phone system is bound to come with an auto attendance feature. Still, you’ll want to look into the ins and outs of what that means.

How customizable is it? Does it come with extra features that you simply won’t use? Is it equipped to handle a high volume of calls if there were to be a sudden influx of customers calling in?

One of the beauties of having a multi-line system is the auto attendance features, because of how much time, and frankly money, it can save you in the long run. With it, you can easily direct customers to the right line, send them to voicemail, or serve them a set of automated instructions that can solve their problem without ever having to talk to anyone on the other side.

VoIP or Landline Features

VoIP is widespread and it’s quickly becoming the norm. Yet, you might still want landline features in your multi-line phone system depending on your location, how your business operates, or even for safety reasons.

When considering a multi-line phone system, determine whether you’re okay with a VoIP system only, need a landline setup, or maybe a hybrid of both. While a cloud phone system like VoIP makes it easy to do multiple things from one dashboard, a landline might still be a viable option. 

The more modern your multi-line phone setup is, the less you’ll have to worry about keeping up with time-consuming updates. With a cloud feature like VoIP, updates are much easier to keep up with. I recommend you take the time to do in-depth research on the biggest differences between VoIP and a traditional landline setup to ensure you’re making the right choice for your current needs. You’ll also want to take into account how much you expect to grow in the near future. 

Nextiva logo

Nextiva X-885

Best for Most

Manage up to 12 lines, enjoy a large color display, and improve call productivty with HD call quality, a free phone number, and even unlimited online faxing all backed by the reliability of Nextiva. At just $189.99, it's an excellent pick for managing multiple lines.

Summary 

What’s the best multi-line phone system for your small business? The final answer to that will largely depend on the features you’re looking for that are non-negotiable.

The Nextiva X-885 does a great job of covering most of the bases for growing businesses that want to get a handle on their phone systems. It comes at a great price point, with plenty of room to grow with a cap of up to 12 lines. 

We hope this guide helped give you a better-rounded outlook on what your options are in terms of multi-line phone systems for small businesses. Make sure to read through it carefully to make your final decision. 


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