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Juggling a growing number of daily calls? It might be time for a multi-line phone system. While there are a ton of choices out there, we’ve managed to narrow it down to a top few. Through hours of comparing some of their best features, looking at price breakdowns, features, and customer reviews, we reached a conclusion we were pretty happy with.
The best multi-line phone system for most businesses is the Nextiva X-885 because of the value you get for the price point and its ability to handle up to 12 lines.
The Best Multi-Line Phone System for Most
The polished Nextiva X-885 comes with a sizable color screen display that can work great for any type of employee, whether it’s a call center employee or you need it for the executive office.
It comes with speed dialing options and a crisp HD voice call quality. Not only that, but it also comes with an ethernet connector for direct internet connection along with a headset jack to make accepting and managing calls easier. Read on to learn more about the best multi-line system for most small businesses as well as the rest of our top picks.
The Best multi-line Phone SystemOptions to Consider
- Nextiva X-885 — Best for most
- RCA ViSys 25424RE1 — The best for small startups
- Poly VVX 150 — Best for two lines
- Cisco IP 8865 — The best for HD video calling
- VTech DS6151-2 2 Handset — The best cordless system
- Cisco 8841 VoIP — The Best VoIP System
When It Makes Sense to Invest Into A Multi-Line Phone System
Not all businesses need a multi-line system, especially if you’re just starting out and you’re still growing your customer base. But if you manage a growing team that is constantly in touch with your customers, you’ll want to look into a multi-line phone system that can keep your processes professional and operations running smoothly.
Now, there aren’t any hard and fast rules for when you should or shouldn’t adopt a multi-line system, but there are a few pointers to consider.
Do your employees need a dedicated line where they can be reached easily?
Are you making multiple calls and don’t have enough lines available to do it? Do you have different business divisions that need a dedicated line for a more streamlined communication system?
Without a multi-line system with which you can easily take care of customer or conference calls simultaneously, you miss out on the collaboration and added productivity that makes your workflows go smoothly. When you aren’t equipped to easily take care of business communications, whether they’re inbound or outbound calls, it becomes easier to waste time and resources as your day-to-day operations stall.
As your business grows, adopting a multi-line system might be an inevitable part of your journey. In the end, going with a multi-line system is less a matter of “if” and more a matter of “when” you’ll need it.
#1 – Nextiva X-885 — The Best for Most
The Nextiva X-885 is the best multi-line option for most people for a long list of reasons. The fact that it can manage up to 12 lines at an excellent price point is really hard to beat.
It’s an IP phone, which makes it a more versatile option that you won’t have to worry about upgrading later. However, what really makes it a winning pick is that it’s offered by Nextiva, a reliable calling system provider.
Whether you already have a multi-line phone and you’re looking to upgrade, or you’re using a multi-line system for the first time, the Nextiva X-885 will absolutely be an upgrade to a much smoother calling process.
You can purchase it today for $189.99 or $6.50 a month
Click here to get started with Nextiva.
#2 – RCA ViSys 25424RE1 — The Best for Small Startups
With the RCA ViSys 25424RE1 you can create and use up to four lines, perfect for a startup that’s starting to get a handle on all their calls.
Not only that, but you also have access to three-way conference calls, two-way conference call recording, eight programmable ringtones, and a two-year warranty.
Get the RCA ViSys 25424RE1 here and upgrade to a multi-line system.
#3 – Poly VVX 150 — The Best for Two Lines
The Poly VVX 150 is a great option if all you really need is two lines max. It comes with crystal clear audio, a sleek design, and a durable monochrome LCD display.
As a starter phone for an up-and-coming business that needs a two-line solution, not only is the Poly a viable option, it’s also extremely affordable in comparison to other phones of its same caliber. It makes it easy for you by being compatible with over 60 industry-leading call control platforms.
One of its best features is its acoustic fence technology. With it, you won’t have to worry about being disturbed by surrounding noise, since it keeps your conversations free from distractions and echoes.
#4 – Cisco IP 8865 — The Best for HD Video Calling
Do you need HD video calling? The Cisco IP 8865 lets you host collaborative video calls on a five-inch screen with one touch. This way you’re easily accessible to your closest stakeholders at the touch of a button. Do keep in mind that this model is specifically designed to work with the Cisco call manager system.
It can hold up to ten lines, works with Wi-Fi, and comes with a headset input and USB connectivity. You can reach out to Cisco’s sales team to get pricing, or hunt around the internet for a good deal.
Need a phone with HD video calling? Get the Cisco model here.
#5 – VTech DS6151-2 2 Handset — The Best Cordless System
Maybe you think a corded phone is outdated and you prefer a modern cordless phone. The VTech DS6151-2 has you covered, as it conveniently comes with two handsets that don’t tie you down to within a few feet from where you’re working.
You can expand the set to connect with up to 12 handsets, so if you go with the VTech DS6151-2 you won’t have to worry about dealing with a line limit. Not only that, but you can also switch the phone to three different language prompts, including French, Spanish, and English.
The VTech also comes with a generous 50 name and number calling ID history. If you’re on a shoestring budget, you can choose to either go with either a new or used model for a more affordable price point. The good thing is, the VTech brand is durable, so you know your phone system will last you.
You can buy it from VTech directly, getting both the main phone and an extra handset for just under $115.
Ready for a cordless? Get it here.
#6 – Cisco 8841 VoIP — The Best VoIP System
Never mind how sleek the Cisco 8841 VoIP looks. It’s one of the best phones out there if you’re going the VoIP route by Cisco. It comes with five programmable lines with multiple directory features and speed dial options.
It’s designed to be POE (power over ethernet) so you don’t have to deal with extra power cords that’ll add to clutter. Keep in mind it’s designed to be used with Cisco’s Unified Communications Manager. The five-inch display screen is crisp and easy to navigate.
You can buy the phone brand new or refurbished for a much lower price point if you’re looking to get the most value out of your purchase. As it works with VoIP, you won’t have to worry about keeping up with future updates as it’s generally easier to manage.
You can buy it today from Cisco’s Amazon store for $225.
Methodology for Choosing the Best Multi-Line Phone System
So, you’ve decided it’s time for an internal phone system that can take your call management process to the next level. What criteria should you look at to make sure you’re making the very best choice for your business?
The primary features to look through are always cost vs. features and where you can get the most bang for your buck without sacrificing quality. Once you make a list of must-have features your business needs, it’s always a good idea to search for those in the providers you’re looking through.
Beyond that, these are some specific features we looked through to choose the best multi-line phone systems on our list. Read through them and use them to guide your own decision-making journey.
Yes, all the bells and whistles are nice, but will there be support when you need it the most? Unfortunately, something like a phone system isn’t a set-it-and-forget-it process.
Regardless of how much you optimize, something’s bound to go wrong or break at some point. This is when you’ll want to have the best customer support possible to walk you through any troubleshooting you may need.
In practice, it’s always nice to know if you need assistance with something there’s always someone standing by ready to help. This might be a deciding factor when you’re looking through each pricing tier as well. Generally, the more you pay per user, the more dedicated support you’ll have access to, whether that’s through instant chat, getting a live agent on the phone, or through dedicated email support.
Your multi-line phone system is bound to come with an auto attendance feature. Still, you’ll want to look into the ins and outs of what that means.
How customizable is it? Does it come with extra features that you simply won’t use? Is it equipped to handle a high volume of calls if there were to be a sudden influx of customers calling in?
One of the beauties of having a multi-line system is the auto attendance features, because of how much time, and frankly money, it can save you in the long run. With it, you can easily direct customers to the right line, send them to voicemail, or serve them a set of automated instructions that can solve their problem without ever having to talk to anyone on the other side.
VoIP or Landline Features
VoIP is widespread and it’s quickly becoming the norm. Yet, you might still want landline features in your multi-line phone system depending on your location, how your business operates, or even for safety reasons.
When considering a multi-line phone system, determine whether you’re okay with a VoIP system only, need a landline setup, or maybe a hybrid of both. While a cloud phone system like VoIP makes it easy to do multiple things from one dashboard, a landline might still be a viable option.
The more modern your multi-line phone setup is, the less you’ll have to worry about keeping up with time-consuming updates. With a cloud feature like VoIP, updates are much easier to keep up with. I recommend you take the time to do in-depth research on the biggest differences between VoIP and a traditional landline setup to ensure you’re making the right choice for your current needs. You’ll also want to take into account how much you expect to grow in the near future.
What’s the best multi-line phone system for your small business? The final answer to that will largely depend on the features you’re looking for that are non-negotiable.
The Nextiva X-885 does a great job of covering most of the bases for growing businesses that want to get a handle on their phone systems. It comes at a great price point, with plenty of room to grow with a cap of up to 12 lines.
We hope this guide helped give you a better-rounded outlook on what your options are in terms of multi-line phone systems for small businesses. Make sure to read through it carefully to make your final decision.