If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super straightforward. There’s a…

When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs.  But how do you know…

Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for contact centers with…

An IVR phone tree is like a map of your IVR’s pre-recorded messages and menu prompts. When implemented correctly, it can swiftly guide callers to…

CallHippo is a simple and cost-effective virtual phone system. It’s a solid option for small teams with low-volume calling needs, and we typically recommend it…

Nextiva is an incredibly popular provider in the business communications space. Its flagship products include an all-in-one customer experience platform and a standard business communications…

The rise of automation in everyday life is often bemoaned for its displacement of the human touch. This is especially true when a technology is…

When implementing an Interactive Voice Response (IVR) system in your bank, you must consider what your customers want—and what they don’t want. IVR in banking…

3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact center or phone…

PhoneBurner is a virtual phone service specifically for high-volume outbound calling. It works best for sales teams that want to leverage PhoneBurner’s power dialer software,…

OpenPhone is an ultra-simple phone system that’s suitable for solo use or teams of up to five people. It shines for its strong SMS messaging…

Aircall is a powerful business communication platform that’s particularly useful for small cloud-based call centers. It’s flexible enough to support inbound, outbound, and blended contact…

You’re not alone if you’ve found yourself endlessly pressing buttons while navigating an IVR menu, desperate for a simple solution. Most organizations neglect to prioritize…

In the call center world, data is more than numbers; it’s the secret sauce to making smart decisions.  Imagine using data to find out exactly…

If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking…

Most call center solutions offer a wide range of integration options. Just a few examples include ticketing systems, ecommerce, social media, and email integrations.  But…

Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations.  For one, it doesn’t stop scammers…