Your content marketing strategy influences how you reach your audience. If you don’t have a content strategy, now’s the time to create one. Many businesses feel overwhelmed about where to…
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If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking…
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Free 30-day TrialWhat Call Blocking Doesn’t Stop and What To Do About It
Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations. For one, it doesn’t stop scammers…
4 Call Deflection Strategies (and the One You Should Use)
Nonstop customer calls can quickly strain your customer support resources and leave your customers feeling underserved and underappreciated. That’s why you need to have a…
Should You Port Number to Google Voice? No. Here’s Why
Porting a number to Google Voice involves transferring your phone number from your current carrier to Google Voice’s cloud-based communications platform. It’s a modern solution…
5 Call Center Statistics That Say The Stigma Is Changing
When most people think of call centers, they tend to think of some negative stereotypes—and they wouldn’t be entirely wrong. The work environment can be…
3 Unexpected Benefits You Get With Call Forwarding
More businesses are using call forwarding than ever before. If you’re in the small percentage of companies who aren’t, you’re missing out—not just because it…
Exact Steps For Video Call Recording on ALL Platforms
Recording video calls is becoming easier than ever—and while there’s no reason to record every single meeting you have online, there are many times when…
Best Enterprise Contact Center Solutions Compared
A contact center is like a call center on steroids; in addition to providing customer service via voice calls, a contact center offers customers a…
If Your Call Center Benchmarks Are Here, You’re On Track
As a call center manager, it’s your job to ensure peak performance and growth. But how do you know if your team measures up? The…
This One Action Guarantees an IVR Call Flow Customers Love
Imagine the ease your callers would feel if they were ushered down a clear, easy-to-understand path to answer their query instead of interacting with a…
The Only Way To Execute A UCaaS Migration Under Budget
Are you planning to switch from an on-premises communication setup to a cloud-based UCaaS system? Maybe—like most companies who are making the change—you’re excited about…
The Only 3 Cases Call Center Outsourcing Costs Are Worth It
If you’re thinking about outsourcing your customer service operations, chances are you’ve already experienced the challenges of an overwhelmed support department—or maybe you’ve never had…
Google Voice vs RingCentral–How Do They Compare?
If you need one or two numbers to add to your existing phone, Google Voice is an affordable choice for personal and lightweight business use….
Best IVR Systems Compared
IVR stands for Interactive Voice Response, and it’s a technology used in automated phone systems so that businesses and customer support centers can intelligently route…
The Only Way to Do Call Center Disaster Recovery Training
When disaster strikes at your call center, every second counts—because without access to critical systems and data, your customer service can grind to a halt. …
8×8 vs RingCentral Comparison–Which One’s Right for You?
RingCentral and 8×8 are both top-tier options in the VoIP phone system and business communications space. While the two platforms have lots of similarities, we…
Agents Lack Accountability? It’s Your Call Center Workflow
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