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15 Top Live Chat Software Solutions Reviewed

by David Zheng

You probably already know that live chat software can increase conversion rates when used correctly.

But if you’re not yet convinced, just take a look at the following statistics:

  • 29% of consumers have told friends or colleagues about a positive live chat experience
  • 38% of consumers are more likely to buy from a company if they offer live chat support
  • 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support

It’s clear that live chat can have a significant impact on user experience.

But the software you use is a major factor in whether that impact is a positive or negative one. An effective live chat tool needs to be intuitive it is for chat operators to use, and responsive to both visitors and customers seeking more information or needing help with an order.

But if you’ve looked into adding this feature to your site, you’re aware that can be difficult to know which of the dozens of live chat products out there is right for your business.

In the years that have passed since businesses started adding live chat features to their websites, the options have drastically improved.

And while that means you can now provide a much better experience to your visitors, it also means that customers demand even faster responses and mobile-friendly options.

Of course, each tool has its pros and cons, both for operators and customers, and there’s no “best” option that will work for every site.

That’s why in this post, we’ll take a closer look at 15 of the most popular live chat solutions, so you can decide which one’s best for you.

How I tested the best live chat softwares reviewed here

I tested these programs in much the same way as a potential customer would.

I installed them where possible, to get the perspective from a site owner’s point of view.

Then, since each site naturally has their own live chat program installed, I used them to engage with the companies and look for clarification on their tools’ features.

I gauged the chat’s responsiveness, ease of use, and any other features that stood out to me.

So with that in mind, let’s see what these live chat services had to offer.

1. Intercom

Intercom is designed to be an all-in-one tool for customer communication.

intercom

The company offers messaging products, marketing, and customer service all in one platform. They’re also one of the only companies in the industry using machine learning and AI, making it arguably the most innovative on this list.

Pricing

The live chat feature alone starts at $53/month, while the full suite of tools begins at $155/month.

The Pros

Intercom’s biggest advantages come to users that utilize the platform’s full power.

It can help with a variety of essential tasks, including capturing and converting leads, onboarding and engaging customers, supporting and retaining customers, and providing self-service support.

This level of efficiency can lead to more conversions, and enable businesses to focus on the goals that directly contribute to their revenue.

The Cons

Intercom is designed as an all-in-one tool. So while it’s possible to use the chat feature alone, users who choose this option will be getting a limited version of the platform’s functionality.

The Verdict

For users looking for a basic live chat option, it might not be necessary to go with a robust platform like Intercom.

But for businesses looking to upgrade to an industry-leading customer support platform, it’s a great choice.

2. Drift

Drift describes itself as a “conversational marketing” platform.

drift

It’s designed to help businesses make the most of their sales team’s time, and it utilizes automation to make that happen.

Pricing

The company offers a free “Personal” plan but paid plans range from $360 — $1,200/month.

The Pros

In terms of automation, Drift is one of the more advanced options on this list. You can use its “LeadBot” feature to qualify site visitors, which will then deliver only the most qualified potential customers and clients to your sales team.

This can cut down on the time your team spends answering basic questions. It lets you focus your customer service efforts on users who are likely to convert, making the entire process more productive and efficient.

The Cons

Some customers report that it can be challenging to stay on top of Drift’s regular updates and additions of new features.

The Verdict

Drift is an excellent option for businesses looking to automate parts of the live chat process, but might not be necessary for smaller businesses who aren’t yet dealing with large chat volumes.

3. Olark

Olark claims to be the “world’s simplest live chat software.”

olark

Its ease of use comes in the form of real-time reporting, automated messages, and straightforward team management tools. The platform is also highly customizable, so you can adjust it to fit your exact live chat needs.

Pricing

All plans cost $17 per agent per month, with discounted options available if billed yearly or biannually.

The Pros

One of the biggest advantages of Olark is the fact that all of the live chat transcripts on the platform are searchable. This makes it easy to pull qualitative data and customer insight you can use to improve your marketing strategy.

The platform also integrates with SalesForce, HubSpot, Groove, HelpScout, MailChimp, WordPress, and Google Analytics. So regardless of the other tools you’re already using, adding Olark is a seamless process.

The Cons

Olark doesn’t offer quite as much in the way of automation as other live chat tools.

The Verdict

If you’re looking for a simple, straightforward live chat platform, this could be the perfect solution.

4. LivePerson

LivePerson is a “customer care” platform, with tools ranging from voice call software to mobile messaging.

liveperson

This company offers live chat for enterprise-grade companies, and it has an impressive client roster with names like T-Mobile, Microsoft, and IBM.

Pricing

There’s no pricing information available on LivePerson’s website. If you’re interested in learning more about the costs involved, you’ll need to request a quote.

The Pros

LivePerson allows you to gather vital customer information including name, account details, website actions before initializing the live chat, cart value, error messages and much more.

It also integrates with a variety of CRMs and web-based applications including Salesforce, SugarCRM, and Zendesk. Analytical details include how long the customer was engaged with the agent via chat, log in length, customer satisfaction ratings and much more.

The Cons

The lack of pricing information, and the requirement to request a quote to “find a plan tailored for your business,” means that this is likely not one of the most cost-friendly solutions on the market.

The Verdict

Features are on par with other solutions but designed for enterprise-level companies. If you’re looking for a live chat platform for a large, established business, LivePerson could be the right choice.

5. SnapEngage

SnapEngage is built on the premise of integration from wherever you are.

snapengage

It works seamlessly with desk.com, Salesforce, Basecamp and many other popular CRM solutions. It also detects and optimizes for mobile automatically, so responsive chats are as fluid and interactive as you’d expect from an enterprise-grade solution.

Pricing

The platform starts at $99 per month for five team members.

The Pros

SnapEngage is designed to create a seamless experience across several platforms. You can monitor chat and visitor activity in real-time, then integrate SnapEngage with Google Analytics to measure the impact on your conversion rate.

For developers, the SnapEngage API is available for advanced customization and integration. Chat operators can log in from any location and use pre-formatted text commands to quickly and efficiently answer questions without the appearance of a “canned message” response.

Operators can also search their company’s custom knowledge base directly in chat, for fast resolution of support issues and general troubleshooting.

Perhaps the feature that’s most innovative when it comes to SnapEngage is its Social Discovery option.

If a visitor provides you with their email address in the live chat session, Social Discovery can search for that email address’ in connection with profiles on Twitter, Facebook, Klout and 20+ other social networks.

This information, in turn, can be added to the aforementioned CRMs that SnapEngage supports.

SnapEngage also conforms to PCI standards and HIPAA for greater security in both e-commerce and healthcare related fields.

The Cons

One of the major downsides of SnapEngage, despite all its unique features, is that you can only collect data on visitors once they’ve submitted a chat request, whereas many of the other solutions reviewed here will proactively collect that information for you where possible.

You also cannot initiate a live chat manually. If no one replies, a trigger can be set to leave a message. Otherwise, an automatic chat box will come up after a set amount of time passes.

The Verdict

If you’re heavily invested in social media, SnapEngage’s Social Discovery feature is an easy, accessible way to get valuable details about your customers. For users in the eCommerce or healthcare fields, having added security and compliance features is a definite plus.

6. PureChat

PureChat is one of the only tools on our live chat software list with a completely free offering at its lowest level.

purechat

From both the customer and operator’s point of view, PureChat is both intuitive and simple. The chat box is unobtrusive and can be customized with its own color scheme and agent photo.

Pricing

The platform begins with a free plan, and the Pro plan starts at $29/month.

The Pros

PureChat focuses on one thing and one thing only – and that’s live chat.

It also integrates beautifully with popular web-based content management, social media, and e-commerce services, including WordPress, Shopify, Etsy and Facebook, so it’s easy for anyone looking for a quick, no-nonsense live chat solution to be up and running quickly.

With PureChat, you can also save and store live chat transcripts to identify your top performers as well as discuss new opportunities for lead engagement.

Pre-filled responses are available to help address consumers’ most common questions and setting up the system can be done in just a few minutes.

For developers looking for even more flexibility, you’ll be glad to know that PureChat also works with Zapier, which gives you potentially hundreds of possible uses, extensions, and triggers to make the system work for you, rather than just with you.

Deeper customization is available for developers via PureChat’s JavaScript API.

PureChat also works as a native app on iOS (Apple), Android and Kindle devices, letting you enjoy the freedom to be where you want and connect with customers without being tied down at your desk.

The Cons

I tried very hard to find a flaw with PureChat, especially considering that it’s free.

But its integration options, ease of use, and customization features make it difficult to do that.

The analytics options are great, the ability to have multiple operators is excellent for a free platform, and the mobile functionality is top-notch.

Even the third party integrations far surpass what other companies are charging for.

If anything, you may be put off by the need for having to hire a developer to do more in-depth customization and detailed integration.

But the fact that so much of the heavy lifting of that integration is handled with Zapier, the team at PureChat has made all the typical barriers to entry as low as possible.

The Verdict

They do one thing and do it phenomenally well.

If you’re looking for live chat with other features bolted on like voice, support desks and such, PureChat may be too simple for your needs. But if you just want a free live chat solution with third-party integrations and mobile functionality, this is it.

7. Zendesk Chat

Zendesk Chat, formerly Zopim, is a logical choice for anyone already using Zendesk for customer service.

zendesk chat

This platform is not exactly a newcomer to the live chat world. It is, however on the smaller side of the pricing scale – making it a choice worth looking at for startups and small businesses alike.

Pricing

Zendesk Chat offers a free plan for one agent, one concurrent chat, and 30-day chat history. Beyond that, advanced plans range from $14—$29 per agent per month.

The Pros

The platform is extremely customizable in terms of letting you choose a template or fine-tune the design to your liking.

Not surprisingly, it also integrates flawlessly with Zendesk. It also works alongside Salesforce, Magento, WordPress and a handful of other web-based services.

The platform also offers helpful in-platform analytics. You can easily see how your agents are performing and what pages visitors are on before they reach out to you. You can also track chat logs and data over time.

pasted image 0 34

The Cons

A free version of Zopim is available. However, it can be very restrictive in terms of what you can and cannot do.

For example, by default, the free version shows a “We are Offline” image when the chat is unattended. This may give your visitors the idea that they can’t get in touch with your support team.

The paid plans allow you to hide this option, as well as make other changes to the way your chat appears.

The Verdict:

Zopim has a great bundle of analytical features and integrations with popular web-based services and content management systems.

It’s easy to get up-and-running quickly and works flawlessly with Zendesk, though that should come as no surprise.

So if you need a live chat option and want to set something up quickly and easily, this could be the perfect fit — especially if you’re already using Zendesk.

8. Bold360

With their A.I. chatbot software, Bold360 is one of the more innovative tools on our list.

boldchat

The platform is designed to help marketers “engage smarter” using A.I. to better understand each customer.

Pricing

Bold360 offers three different plans: Starter, Plus, and A.I. The Starter and Plus plans both focus on live chat, with the latter offering more in terms of omnichannel engagement and integration.

The A.I. plan, as you would expect, offers advanced features that intelligently automate the live chat process.

Unfortunately, there’s no pricing information on the list — so you’ll have to request a quote if you want clear cost details for any of these plans.

The Pros

If you’re looking for personalization, it doesn’t get much better than Bold360.

The platform consolidates customer data across various interactions with your site, then uses this data to provide insight to your customer service team.

It also uses this data to direct users to the best resource for their needs, whether that’s a bot or a member of your live chat team.

Because the service is owned by LogMeIn, it also works together easily with LogMeIn’s own “sale rescue” technology, known as Active Assist.

Active Assist allows for screen sharing or remote use of the client’s computer and web browser. This makes it ideal for businesses where more hands-on support is needed to complete the sale.

The Cons

The vast majority of desired features are relegated to the A.I. level plan. This includes their natural language processing tool, A.I.-powered self-service, chatbots, and smart routing.

So if you’re looking for these features, be prepared to go with Bold360’s most expensive plan.

The Verdict

If you want to make the customer service process more efficient using chatbots, Bold360 could be an excellent option.

Plus, if you’re already using one of LogMeIn’s other systems like Rescue, then having the “sale save” feature could make a significant difference to your bottom line. Otherwise, unless you’re specifically looking for A.I. features, other live chat services offer many more features at a substantially lower price.

9. ClickDesk

ClickDesk is one of the few tools on our live chat software list to make voice and video chat as much of a priority as standard, text-based live chat.

clickdesk

It essentially aims to be less of a live chat solution, and more of a well-rounded all-in-one product that anticipates the needs of potential customers far beyond what website live chat can do.

Pricing

The platform is free for up to ten users, then paid plans range from $14.99 — $39.99 per month.

The Pros

Beyond text-based chats, ClickDesk also supports video conferencing and live chat calls via Skype and Google Talk.

The live chat interface is also integrated with a Helpdesk platform, letting you and your agents address customer concerns outside of the chat box.

ClickDesk also integrates with a variety of popular platforms and content management systems including WordPress, Joomla, and Magento, as well as popular marketing services like MailChimp and Unbounce.

Interestingly enough, you can also integrate your social media buttons directly within your chat window. So if visitors want to check out your Twitter or Facebook pages while chatting, they can do so without interrupting the chat itself.

The Cons

ClickDesk offers no live analytics information. Visitor details are only provided when a chat is initiated.

There is a wide range of event triggers and proactive chat options, but the only way to deactivate these is to delete them. From a technical standpoint, some of the features may seem a bit clunky, but they are improving all the time.

Design customization with ClickDesk is more limited than with other providers, in that your customization is limited to several pre-made themes. The themes themselves are not mobile-responsive. However, a smaller version of the chat icon does appear for mobile users, and they can still conduct a live chat through their preferred device.

The Verdict

ClickDesk could start implementing real-time analytics and a little smoother technical operation, and it would quickly rise through the live chat review rankings.

But if you can live with these few minor annoyances, it’s worth a look – especially considering the bonus video and helpdesk system features that are not typically found in other chat programs.

10. Comm100

Com100 is a hosted live chat solution that boasts an impressive list of enterprise clients.

com100

While the brand itself might sound more like a college course than a live chat provider, Com100 has made significant improvements in its chat program over the past couple of years.

Pricing

Plans begin at $29 per agent per month.

The Pros

With built-in features like unlimited chats, automatic greetings, real-time visitor monitoring and extensive customization, there’s virtually nothing Comm100 doesn’t offer – even in its lowest-priced plan.

Plus, because it’s a hosted solution, nearly everything can be changed to suit your brand and color scheme. You also won’t need to worry about complicated installations or scripts, since it can be installed and customized with a simple copy-and-paste.

Comm100 also has several integrations with popular plugins and content management systems including WordPress, Joomla, Shopify, Magento, and Drupal, making it a breeze to set up if you’re already using one of these platforms.

The Cons

Although most of the customization options are available on all plans, some of the more desirable features require an upgraded plan to use.

These include the ability to remove the Comm100 “Powered by” branding, the ability to add custom fields and variables, and integrations with third-party tools like Salesforce, Zendesk, and Google Analytics

The Verdict

Comm100 has come a long way in recent years to be one of the foremost choices worth considering for businesses large and small. Its Team plan is packed with features, though for tighter integration, you’ll want to upgrade to Business or Enterprise.

It essentially offers all the features you’d expect from a higher priced plan — but without the added price tag. This makes it a worthwhile contender for businesses of all sizes.

11. SmartSupp

SmartSupp is a fairly standard live chat service, but what sets it apart is its video recording options.

smartsupp

A little bit more than your average live chat program, SmartSupp, based out of the Czech Republic, lets you record and track visitor mouse movements and clicks directly from your agent dashboard.

Pricing

SmartSupp offers a free plan with an unlimited number of agents and chats. But for features including video recordings, saving chat history, and automated messaging, plans range from $8 per agent per month to $19 per agent per month.

The Pros

The live chat dashboard is clean, uncluttered and intuitive, making it easy for you and your team to actively chat with interested visitors while gauging their reaction based on the recording of their site activity.

Like the many other live chat programs featured in this review, SmartSupp works with popular services and platforms like WordPress, Shopify, Magento and more.

Plus, the platform offers basic automation, letting you automatically send personalized messages to site visitors based on their interactions with your site.

SmartSupp also includes a mobile interface, meaning that you can answer users’ questions from your iPhone or Android phone. If you’re running a small business and want to be able to help your customers while on the go, then this could be a major advantage.

The Cons

With all its options for tracking and monitoring, SmartSupp lacks some of the common features one might expect from a more robust live chat solution including the ability for prospects to have the agent call them directly or browse alongside them.

Branding the chat with your own look and feel is also a bit limited compared to the other options on this list.

The Verdict

If you’re looking for a free live chat service with the option to use unlimited agents, give SmartSupp a serious look.

And since even their paid plans are relatively inexpensive, it could be a budget-friendly option for any business — especially considering the video recording capabilities.

12. Kayako Engage

Kayako Engage is primarily a helpdesk software company, and its live chat feature is designed to play a role in the customer service process.

kayako

Best known as a helpdesk software, Kayako is used by thousands of companies around the world. So what happens when they bring this kind of functionality to the world of live chat? Let’s take a look:

Pricing

Kayako offers five different plans for its live chat and customer service tools, ranging from free to $59 per agent per month.

The Pros

Kayako’s live chat feature naturally connects to its own helpdesk, so if you’re already using one of their other tools, this is an easy way to serve customers proactively in a way that fits their needs.

Chats can be organized, assigned and routed to the appropriate people and departments with the click of a button.

Plus, the platform’s customer activity tracking makes it easy to access all of the data you have on a user at a glance. You can see their site visits, purchases, the marketing emails they’ve received, and even activity on your product or app.

This way, your team will always have the information they need to personalize the customer service experience, without asking additional, unnecessary questions.

The Cons

Currently, Kayako doesn’t currently integrate with other kinds of remote support software. It also uses its own reporting language, similar to SQL, which you’ll want to learn in order to get the most out of its robust support tools.

Tasks that should ordinarily be easy, such as creating an automated support email account, are also a bit complex.

The Verdict

If you’re used to working with Kayako through one of their other products, like their helpdesk, adding their live chat is a simple solution.

13. LiveHelpNow

LiveHelpNow is an easy-to-use option that’s designed to be a “powerful, no-nonsense chat platform.”

livehelpnow

It’s a full-service customer management suite that integrates live chat, ticket-based support, call management and a knowledge base to help agents quickly and easily access information.

Pricing

LiveHelpNow’s plans start at $21 per agent per month.

The Pros

LiveHelpNow works with a variety of popular content management systems and eCommerce platforms including WordPress, Drupal, Magento, Prestashop, and CS-Cart. Their publicly-available API hooks into any CRM program, and hands-on remote assistance functionality lets you work with the customer as if you were actually there.

Plus, all of the features you’ll likely want are available right out of the box.

LiveHelpNow has its own analytics, but also integrates with Google Analytics, making it easy to see how your live chat services are impacting your site’s performance.

The platform also offers customizable post-chat surveys to help you gain insight into the customer experience you’re providing via live chat. This will show you where your customer service agents are succeeding, and how they can improve to boost your site’s results.

The Cons

It’s hard to find any major flaws in LiveHelpNow’s system, but given the many features available, it may be overkill for users who just want a live chat solution.

The Verdict

Typically when a company that specializes in live chat ventures into other customer support service territories like help desks, trouble tickets, and knowledge bases, the features of those respective services are lacking compared to the company’s flagship product.

That’s not the case with LiveHelpNow, where each option provides a standalone strength. And they’re only enhanced by the fact that you can use them together for a well-rounded, reliable service.

14. WebsiteAlive

WebsiteAlive is a live chat tool that specializes in sales and customer happiness.

websitealive

The company offers a variety of services of which live chat is just one part. One of its more unique offers is the ability to hire live chat agents who will engage prospects for you on a pay-for-performance scale.

Pricing

WebsiteAlive’s plans start at $30/month for one operator.

The Pros

Website Alive’s most unique advantage is its “Concierge” feature, which allows its users to hire professional live chat agents. These agents can monitor your site and engage with your customers, so your team is free to focus on other parts of your customer service.

The platform is also simple to set up and easy to customize. A simple user interface editor makes it easy to create your own look and feel without programming.

Plus, real-time metrics and live visitor monitoring show you who’s interacting with your site and present you with opportunities to proactively initiate chats if needed. Other features like routing, queuing, surveys and the ability to email transcripts.

The Cons

Though its basic plan of $30 per month is relatively inexpensive, there’s an additional $20 fee for each license each month. Those rates increase to $50 per month for one operator and $40 for each additional license on the company’s Plus plan.

These fees can quickly add up for companies looking to build a full customer service team and could cost a bit more than the rest of the plans profiled here.

Screen sharing, which is standard on many plans, costs extra with WebsiteAlive.

The Verdict

Overall, WebsiteAlive offers many features not found in other live chat solutions, including the ability to work with trained professional agents to help convert more clicks into customers.

If you need easy-to-use, brandable chat with visitor monitoring and surveys as well as detailed agent transfer and routing capabilities for multiple chats and multiple agents, WebsiteAlive is one of the better choices.

15. Velaro

Velaro is designed to be an all-in-one solution for customer support and engagement.

velaro

Overall, this live chat software solution that integrates must-have features with

Pricing        

The company’s Small Business plan starts at $64.95 per user.

The Pros

The platform includes an easy-to-follow wizard to get your live chat service set up right away.

With features like before and after chat surveys, department routing, full customizability, and detailed reporting, Velaro has a good deal of services that are priced well at different levels.

Its small business and professional plans, ranging from $64.95 — $149.95 per agent per month, may seem a bit pricey at first glance.

But when you delve deeper into the platform, you’ll see some innovative features that no other chat solutions have, such as multi-step conversion tracking and customer routing.

The platform can automatically direct users with simple questions to less experienced agents, to free up experienced agents for more complex issues. This helps you make the most of your team and more effectively help your visitors.

Velaro also integrates with a wide range of third-party systems including Google Analytics, Google Translate, Salesforce, Netsuite, SugarCRM and Microsoft Dynamics. More integrated third-party systems like Vonage and Twilio are available at the enterprise level.

The Cons

Velaro certainly isn’t one of the least expensive options on this list, and its plans may be cost prohibitive for businesses with relatively small budgets for live chat.

The Verdict

Velaro is a solid choice for businesses looking to maximize their customer service team’s abilities. And with full customizability, file transfer and real-time monitoring available as standard, it offers everything you might need in a live chat tool.

Honorable mention: Help Scout

Although this tool hasn’t yet launched, it’s worth mentioning that Help Scout recently announced that they’re adding a live chat feature to the platform.

helpscout

As a leading provider of customer service software, this is sure to be a competitive addition to the live chat options available to marketers.

Of course, I can’t post a full review of the product just yet — and I can’t recommend that you use it for your site since it’s not yet available.

But if you’re still in the research phase of adding live chat to your site, Help Scout is definitely an option to keep in mind.

This is especially true if you’re already using their help desk software. Adding live chat functionality would be a seamless process, and eliminate the need to install an additional tool on your site altogether.

Conclusion – Wich live chat software is best for your site?

So, which live chat program is right for you?

The answer, of course, depends on your needs.

That said, each of the live chat solutions profiled here offers a free trial or the ability to request a demo. So if you’re having trouble deciding between a handful, give them a try and see which one performs the best for your needs.

I’ve covered a lot of different platforms here, so it’s a good idea to start by making a shortlist of the ones that meet your basic criteria, then narrow it based on which are within your budget.

From there, research further into your options and get some hands-on experience with each platform.

Given the impact that live chat can have on your conversions and revenue, it’s worth investing some time into learning as much as you can about a platform before adding it to your site.

What features are most important to your business in a live chat software?

228 Comments

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David Zheng

David Zheng is the Editor in Chief at CrazyEgg, Founder of GrowthWit and WiseMerchant and the Head of Growth at BuildFire. He helps influencers, ecommerce brands, venture backed startups, and Fortune 500 companies grow their traffic and revenue online.

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    November 16, 2015 at 9:18 am

    Be careful and watch-out from LivePerson chat!
    NOW they have scam approach.
    They offer you a “free” chat.

    After you do the implementation of LivePerson code into your site and its work.
    Then you start getting chats however one day (after few days \ weeks) you will not be able to login into the account of LivePerson.
    Actually I find out that LivePerson block you!
    When you try to contact the LivePerson support they will tell in a rude way that in order to get any answer you need to buy the paid version and to get support. Claiming that the “support” is only to the paid version.
    I told to the support that I just want to know, why I cannot login and why when I hit the forget password or anything else is not working.
    Again the same answer – U need to buy!….

    So they put you in a position that you already invested time and effort and your customer may communicate with you and you cannot login to your account to communicate with them. I try again and again to contact LivePerson support nothing, nothing and very rude pushing you to pay before you manage to experience …

    I try to login and renew my password\ user…. noting work. Dead-end !
    I recommend to everyone not to use LivePerson.
    Be careful and don’t waist your time, effort and money on them.

    BTW, I told them not to spam me with email marketing and newsletters as I don’t want any relationship with this company and guess what … Yes the still spam me!

  15. Adam says:
    October 8, 2015 at 9:50 am

    We’ve been using HeyBubble for a while now…its really good, and agents can link it to their Skype account. meaning, you don’t need to be on your desktop to chat…you can get I’ll the messages directly on your mobile phone through the Skype app.

  16. Fiber says:
    September 24, 2015 at 8:46 am

    http://www.whoson.com is a really nice one too.. insights in who the visitor is: track and see visitor details such as; location, organization and IP address are very helpfull. Also the traffic source, pageviews they had and how they flow through the website are great insights so you can talk to them at the right moment.

  17. VegasHero says:
    September 3, 2015 at 8:26 am

    We were looking to find a chat tool that integrates with Basecamp (this is our main project hub).
    Olark seems to be the best fit so far.

  18. Furutan says:
    August 31, 2015 at 11:43 am

    I have found LiveChat to be utterly hair-pulling. I sat down at my first computer way back in 1983 and, in addition to over thirty years experience, including compensated beta testing of high-end software, I’ve spent the last 14 as a regularly published software reviewer with over a quarter million words of published reviews.
    Over all this time, I have only encountered one title that had a UI that was more convoluted, non-intuitive and time-wasting than LivePerson. Period. This interface was designed by back-end programmers – linear-thinkers who designed it using themselves as the typical user – people without any understanding of how normal folks (including right-brained as well as left-brained users) interact with software.
    On September 1, 2015 they introduced their completely reworked, cloud-based system. And in many ways, it is actually far worse than the previous version. Try to guess your way how to setup canned responses and you can’t. There is no link to such things.
    After many, many, many hours (and dozens of chats with LP agents) spent battling the head-banging interface and getting everything going, we were happy to not have to waste any more hours of lost productivity wrestling with this goober. Now that they have tossed the previous version, we now face many more hours getting this new version into shape.
    Frankly, I just don’t have the patience for it. We are now shopping for an alternative and I’m going to be taking our 200+ dealers with me.

  19. JeanLuc LaBarre says:
    August 27, 2015 at 1:05 pm

    Pure Chat is THE best. We’ve been using it for months and it is free for one user and 100% reliable so far.
    JL

  20. Becky Downey says:
    August 19, 2015 at 9:00 pm

    Does anyone know any that store data in the EU, to satisfy German law? They’re all US-based the ones I try….

  21. Chineta says:
    August 11, 2015 at 4:13 pm

    Hello, Thanks for the info, we’ve been searching for a livechat we could use on our site and also be able to receive chats on our smartphones when not online on the site. its been really difficult coming across one that isn’t so expensive since our business is a small scale one. Please do you have any suggestion?

    • Nicole says:
      August 13, 2015 at 5:08 am

      Hi Chineta,

      You can give our product Chatnox a try and I’m sure we would match all your needs. You can evaluate us for free and upgrade when ready.

      Hope to see you on-board soon!

      Thanks
      Nicole

    • Stephanie says:
      October 26, 2015 at 9:50 am

      Hi Chineta,
      Try Heybubble, it can be integrated with Skype so that you can chat while you’re away from your computer by using a mobile phone. You can try it out for free to see how you like it.
      Good luck!
      Stephanie

  22. Jessicas says:
    July 27, 2015 at 11:18 am

    We personally use Chatnox. We tried all diferent kinds of chat app’s but noone was as good as this one. We use the $10/month option but there is also a $20/month and a FREE option. Well it is worth trying that is for sure. You will see for yourself

    • Nicole says:
      August 13, 2015 at 5:06 am

      Thanks Jessica and we are glad you are liking Chatnox
      Cheers for sharing your thoughts here!

  23. Jon says:
    July 7, 2015 at 3:28 pm

    Great article and informative comments.

    I have spent a long time evaluating many chat packages and have not found one yet that will do what we need. In addition to all the usual chat features, we want a screen sharing ability. But we need, with the user’s permission, to take control of their browser and direct them OFF our website and domain to a cloud-based order entry site. We do not have the ability to add chat code to the order entry site pages, so that breaks every co-browsing feature I’ve tried.

    True screen sharing will work, but we don’t want to force users to download and install an app just to screen share. Every package that offers screen sharing makes users download an app like join.me, GoToMeeting or LogMeIn. If users want to join a webinar or online meeting, they will be more likely to download an app. But just for a simple website walk-through, we feel it’s too much to ask.

    So, anyone know of a package that will work for what we need? And, if it doesn’t exist, that’s valuable info too. Means I can stop looking. 🙂

    • Gemma says:
      July 8, 2015 at 3:25 am

      Hi Jon,

      It may be worth you speaking with our team. Whilst in chat you can navigate the visitor’s browser to any website, no code needs to be installed on the order entry site page, just enter the URL and they will be navigated to the page.

      If you would like to chat with us about this please visit our website http: //www. click4assistance.co.uk

      • Jon says:
        July 8, 2015 at 10:37 am

        Not quite what we are looking for. But, what we are looking for may not exist. Either we make users download an app (yuck), or we make some sort of tutorial to send them in lieu of walking them through the site.

      • Jon says:
        July 8, 2015 at 10:38 am

        But thanks.

        • Anders says:
          May 7, 2016 at 10:51 am

          I believe Vergic has such a co-browsing option.

  24. pasulja says:
    July 6, 2015 at 10:40 am

    Seen a lot of this. Nice post. I like it. Clear.

  25. Zahi says:
    June 22, 2015 at 1:05 am

    Best live chat reviews so far. I am using ClickDesk live chat for my site its also great and affordable too. once again thank you for sharing informative article.

    • Kathryn Aragon says:
      June 22, 2015 at 10:21 am

      Thanks, Zahi!

  26. Sam Jackson says:
    June 10, 2015 at 4:18 am

    Well, the list missed the mention of www. live2support.com. It has been serving websites since 2003 and wIth its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely is your goto solution if you are in immediate need of enhancing your website performance by extracting more number of sales/sales leads through it along with serving all your online customers with optimum support.

    • Kathryn Aragon says:
      June 10, 2015 at 11:31 am

      Thanks for the information, Sam.

  27. charley Luciana says:
    June 4, 2015 at 6:26 am

    It is a great review about live chat service but to my surprise it miss the Live2support that we are using from last 5 years. The experience we have with this service is extremely wonderful. Extensive information provided by visitor chat window helps us to track each sales opportunity and we can send auto invitation for chat. We have set auto chat invitation on our recently launched product of latest trendy fashion design. We are getting marvelous sales conversion from this page. live2support operator chat window has allowed us to create fast and quicker response to visitor queries. We have customized the visitor chat window on our sales page, contact us page to get it completely blend it on the page. This product is available on live2support.com

    • Kathryn Aragon says:
      June 4, 2015 at 10:34 am

      Thanks for the tip, Charley.

  28. charley Luciana says:
    June 4, 2015 at 6:13 am

    We are using live2support from last 5 years.Its visitor monitoring window provide you comprehensive information about their geographical locations , time zone and many other things. The visitor chat window can be completely customized their Pre-chat form post chat survey can be put off. Besides that you can set conditional auto chat invitations for example invitation based on time spent on a page, or based on revisit etc. I hope that is the fit solution for your website. its available at live2support.com

    • Kathryn Aragon says:
      June 4, 2015 at 10:34 am

      Great information, Charley. Thanks.

  29. Savita Sahu says:
    May 30, 2015 at 1:58 am

    Such a great article. Ready to talk to your customer in real -time through ReveChat Live chat software.

    • Kathryn Aragon says:
      May 30, 2015 at 3:29 pm

      Thanks, Savita.

  30. Marani says:
    May 29, 2015 at 9:41 am

    Thanks Kathryn for the info. I will look into it. Bye

  31. Marani says:
    May 28, 2015 at 2:44 pm

    Hello Kathryn,

    In your research, were you able to find a chat product that allowed customer to interact with each other ? Kathyrn, I’m really looking for a “dating” chat software where people talk to each other, but we manage the language abuse :-). We have great ideas for people that can not afford the 30$-50$ / month the dating site charged. This would solved poor people that are lonely.

    Thanks Kathyn

    • Kathryn Aragon says:
      May 28, 2015 at 3:35 pm

      Hi Marani. You probably need a forum plugin rather than a chat software. I just got one from WPMU and it looks like it will work well.

  32. Mark says:
    May 22, 2015 at 12:55 am

    We are trying to leave Velaro right now. Their functionality is very buggy, doesn’t pause or completely shut off when you need it to, so then you still get chats coming through when you are away. Their HELP, FAQ and Customer Service has no information on how to cancel Velaro Live Chat. Have sent many support tickets, have not received reply. Seems ironic how a Live Chat company has terrible Live Chat support of their own (have been waiting 57+min on my 3rd try and contacting them via Customer Service Live Chat).

    • Kathryn Aragon says:
      May 22, 2015 at 8:43 am

      Terrible situation, Mark. Thanks for the information.

    • Adam Methew says:
      May 22, 2015 at 8:59 am

      Mark tries LiveAdmins 24/7 live chat support service and I am sure you will be happy to see LiveAdmins services and if you doubt about service must avail 1 month free live chat service.

  33. Adam Methew says:
    May 21, 2015 at 7:16 am

    Wow, congrats team crazyegg, this post has been published in 2013 and still people read and comment on the post.

    • Kathryn Aragon says:
      May 21, 2015 at 9:18 am

      Thanks, Adam! And thanks for adding to the comments. 🙂

  34. Mike says:
    May 9, 2015 at 5:29 pm

    Hi,

    Voxypad does provide Free chat tool for small business. They also support voice call for $4.99/monthly. The great thing is that you could share data (images/photo, document) with your customer while chatting. Chat could be to your PC, iphone or ipad, android devices…
    Check it out.
    voxypad.com

    • Kathryn Aragon says:
      May 9, 2015 at 6:32 pm

      Thanks, Mike. Appreciate the info.

  35. mahalakshmi says:
    April 30, 2015 at 4:54 am

    Strong on design customization and working in a team; overall a solid solution. It’s fun to use it.

    My business developed with the product .i have lot of leads converted to business .

    i am the Resort owner and have Noodlechat on my website i got lot of visitors converted as my customers.Presently my resorts have lot of customers i have opened 19 other resorts .

  36. Todd Ricci says:
    April 22, 2015 at 4:01 pm

    Does anyone have experience using Moxie? It’s an enterprise live chat solution. Considerably more expensive than some of those referred to in the comments. I’m wondering what you get for the extra money? What’s missing from the solutions above.

  37. David says:
    April 14, 2015 at 11:32 am

    I looked around and really liked snapengage.com . They had a really cool way to let me customize the chatbox and awesome support, i can call them if I have any questions and they answer the phone and talk to me! the chat portal is pretty easy to use too.

  38. Marty McFly says:
    April 2, 2015 at 10:19 pm

    I’ve always been a fan of LiveHelpNow’s live chat and customer support system for my ecommerce business. It’s a much more comprehensive tool for businesses than the other live chat tools. They give out free trials too. Here’s a link:

    http:// try.livehelpnow.net

    • Kathryn Aragon says:
      April 3, 2015 at 9:29 am

      Thanks for sharing, Marty.

  39. Rupam says:
    March 25, 2015 at 12:25 am

    Great article, Craze of live chat is growing day by day. Everyone want simple, easy and advanced featured application for live chatting. If you are more in to analytics and reporting through your live chat software then go for Live Help Now and if you are looking for a solution that easy to use and best in use for operators and customers Visit revechat.com/industries.

    • Kathryn Aragon says:
      March 25, 2015 at 10:01 am

      Thanks, Rupam.

  40. Yana Starkova says:
    March 22, 2015 at 12:53 pm

    Most small businesses don’t have the manpower to work full time as an operator. But:
    YouDontNeedAny.com 🙂

    We’re solving this problem with a chatbot that builds a knowledge base as you engage with your customers, and takes over the night shift! 🙂

    Kathryn, thank you for the opportunity!

    • Kathryn Aragon says:
      March 22, 2015 at 8:28 pm

      Hi Yana. What a great idea. The price looks good too. Thanks for sharing.

  41. Alex Pitter says:
    March 7, 2015 at 5:12 am

    Craze of live chat is growing day by day. Everyone want simple, easy and advanced featured application for live chatting. For this I will highly suggest you jixchat.com, jixchat live chat app for android and iphones. Try this application I am sure you will enjoy.

    • Kathryn Aragon says:
      March 7, 2015 at 12:26 pm

      Thanks for the tip, Alex.

  42. Gemma says:
    February 13, 2015 at 10:31 am

    Great article, if you are looking to add live chat these are just a few of the US based live chat providers, we are the UK leading provider of live chat software and have seen many businesses using some of the providers mentioned above come to us due to pricing and functionality. You can add chat to website easily and be up and running in no time.

    Visit click4assistance.co.uk/add-live-chat for further information

    • Kathryn Aragon says:
      February 13, 2015 at 2:33 pm

      Good to know, Gemma. Thanks for the input.

  43. afzal khan says:
    January 30, 2015 at 4:42 pm

    We are currently using livechatinc.com on our site nakshcreation.com and that is awesome.very easy to use.just signup and get the java code and put it on footer of you site.thats it.but their prices are little high.

    • Kathryn Aragon says:
      January 31, 2015 at 8:59 am

      Thanks for sharing, Afzal.

  44. Kashif Khan says:
    January 27, 2015 at 2:53 am

    Choice of live chat software depends upon the nature of your business and it’s customers. If you are more in to analytics and reporting through your live chat software then go for Live Help Now and if you are looking for a solution that easy to use and best in use for operators and customers then go for Live Chat Ltd.

    • Kathryn Aragon says:
      January 27, 2015 at 8:43 am

      Thanks for the tip, Kashif.

  45. Andrew says:
    January 8, 2015 at 7:28 am

    We are looking into livehelp now and I am wondering why you believe it is only good for small and medium sized corporations? What makes it not ideal for larger corporations?

    Andrew

    • Clifton Lobo says:
      January 13, 2015 at 11:24 pm

      Hello Andrew! Live Chat is ideal for corporations of all sizes. Its as simple as a centre for your customers to interact with agents from your company online/through your website. Although some large corporations do incorporate live chat, others focus on traditional methods of having a customer call them using a phone. Live chat online is now growing into video and voice more than just text, and I suggest you take a look at a service like 1Click, which provides all of the above 3. Hope this helps you 🙂

      • Kathryn Aragon says:
        January 14, 2015 at 8:54 am

        Thanks for your input, Clifton. 🙂

  46. Toni says:
    January 7, 2015 at 1:02 pm

    Hi everyone,

    just trying to gather some intel from webshop operations on how useful real-time analytics and predictive algorithms could be for you. Consider having a chat tool available that would

    1) enable you to track your website traffic in real-time on one console
    2) provide instant master data on each visitor (e.g. their location, number of visits, shopping cart value, etc.)
    3) automatically identify hot/cold prospects for you in real time
    4) intelligently trigger chats towards those prospects

    Do you think these features would benefit your online operations and improve your conversion rates and customer satisfaction and are there any solutions our there already that provide these fype of features?

    Thank you.

    Toni

  47. Clifton Lobo says:
    January 7, 2015 at 1:37 am

    Hello everyone, I feel that we could expand our customer interaction for boosting sales, support and conversions by using not just text, but video and voice also. Customer demands and competition online is increasing and I feel that by interacting with your customer on video and voice, we coud not just boost conversion, but customer retention and loyalty as well. Softwares like 1click are gaining momentum by adding the human touch to businesses online.

    • Kathryn Aragon says:
      January 7, 2015 at 9:19 am

      That’s a really good point, Clifton, and I agree 100%. There’s so much automation in marketing today, consumers are suspicious of brands that don’t appear to have people actively manning the helms. Adding voice and video makes you seem more human and engaged.

      • Clifton Lobo says:
        January 8, 2015 at 4:50 am

        Thank you Kathryn! It seems like there are so many competitors in each industry online and dedicating time to your customers through a video or voice chat seems like a great way to differntiate yourself with customers, and it gives your business a face online, which also adds to the stickiness factor which is key in online purchase.

        • Kathryn Aragon says:
          January 8, 2015 at 9:16 am

          Well said, Clifton. 🙂

  48. Eve says:
    December 30, 2014 at 10:54 pm

    Does anyone have experience with mylivechat.com? Been using the free version on my husband’s website and so far so good, but I have not heard much about the company from my research.

  49. Usman says:
    December 27, 2014 at 9:31 am

    You should have considered and reviewed Banckle.Chat as it is featured rich with intutive dashbarod and offers a separate live chat API too for developers to customize their applications as per their needs.

    • Kathryn Aragon says:
      December 27, 2014 at 12:16 pm

      Thanks for the tip, Usman.

  50. Alex says:
    December 24, 2014 at 3:37 pm

    Worked great after nothing from Microsoft worked….keep sharing more!!! ..

    • Kathryn Aragon says:
      December 24, 2014 at 4:46 pm

      Awesome! Glad to hear it, Alex.

  51. Jhon Ricco says:
    December 3, 2014 at 4:58 am

    Thanks for sharing your views, I will try above mentioned application. Currently I am using Visitlead live chat application which is best for online chatting with your visitors. I personally recommend this chat solution, try once I can bet you will like. Easy to use and main thing its no chat limit.

  52. denis says:
    December 2, 2014 at 1:03 pm

    Great List. Maybe you can check out Rumbletalk as well, we use it and it is really great!

    • Kathryn Aragon says:
      December 2, 2014 at 2:05 pm

      Great suggestion, Denis. Thanks!

  53. Anonymous says:
    November 26, 2014 at 3:35 am

    I personally tried Live chat at visitlead, and it’s just an awsome expereince, Better quality with less effort.

  54. Adriana G.D.C says:
    November 20, 2014 at 10:16 am

    Very nice overview. I am actually testing Visilead.com. A friend recommend it to me and so far so good. I think it is not that popular yet but I decided to give it a try because it seemed quite complete, has nice features and the price is more than competitive (also they offer a 14 days trial). Definitely it’s better than I expected.

    • Kathryn Aragon says:
      November 20, 2014 at 12:22 pm

      Thanks for the feedback, Adriana.

  55. Bill says:
    November 6, 2014 at 1:11 pm

    These are all great tools, but I didn’t want to be sitting in front of my computer all the time waiting for people to ask questions. I found a new tool called syncro that acts as a direct line between your website and your cell phone where you can communicate with them via text message.

  56. denis says:
    November 6, 2014 at 10:29 am

    I made a lot of research in finding a chatroom for my Algo-Trading website. I used envolve for a while till they closed up, pitty. I tried IRC but I truly did not like the look and feel and the “mess” of text in there.

    I had several points which are important to me.

    1 – First I needed a chat that can be seen in mobile (all versions) so I narrowed down the search for html5 chat room that look good on both mobile and pc.

    2 – I needed a custom design, I needed my background to be black or transparent. This was very hard to find (my site is dark).

    3 – I do not like to install the chat in my server as this is high cpu and resource consumer. So I need a chat service.

    4 – Lastly, I needed the ability to add youtube videos and upload files (technical analysis).

    I have checked several chats and only 2 met my needs, RumbleTalk and Cbox.
    I choose RumbleTalk finally as it can be integrated into my page and not only as toolbar.

    • Kathryn Aragon says:
      November 6, 2014 at 11:28 am

      Thanks for sharing, Denis. It’s great to get different people’s input.

  57. Tara Burton says:
    November 6, 2014 at 10:27 am

    Hi, the new version of WhosOn allows top and bottom corners, also able to re-skin the chat windows and themes. check it out!

  58. William Lacey Group says:
    November 5, 2014 at 7:01 pm

    Hello, thank you very much for sharing these with us, I am after a live chat box that sits on the left hand side of the screen, not at the bottom or a button. Would you happen to know if any of these ones you have provided here, have a customisable option to change the look? If not, thanks for sharing and I will continue my search 🙂

    • Toni says:
      November 6, 2014 at 9:38 am

      Hi William,

      giosg allows you to customize the look & feel (including location and orientation) of the chat box as you please by just changing a few settings in the system console. You can do all of this by yourself within minutes.

      Toni

      • Kathryn Aragon says:
        November 6, 2014 at 11:29 am

        Thanks for answering so quickly, Toni. Appreciate the input.

  59. Rajesh says:
    November 3, 2014 at 5:37 am

    Wondering why pay for software when I get software + operator.

    I have a medium size business and I get good number of visitors whom I cant respond 24*7. I prefer Plug2Support guys to respond my clients. I pay them 50$ per month. For this, they provide me chat software as well as live agent for my site 24*7.

    • Kathryn Aragon says:
      November 3, 2014 at 10:49 am

      Good point, Rajesh. Thanks for the tip.

  60. Zelessay says:
    November 1, 2014 at 8:26 pm

    HAave you guyz tried zopim?

  61. David Fiderer says:
    October 29, 2014 at 2:29 pm

    Can anyone recommend a live chat service that can be integratged with our Zeacom phone system? We expect to have 30-35 operators. We also prefer one that has the co-browsing feature. Thank you.

    David

    • Toni says:
      October 29, 2014 at 8:04 pm

      Hi David,

      please email me at toni@giosg.com and I will share our (giosg.com) call center solution details with you including integration with any phone system. We can be up and running within days.

      Thank you.

      Toni

    • Klaus says:
      November 12, 2014 at 10:27 am

      Hi David, a awesome Livechat with Co-Browsing (and unique ‘SceenView’ Feature, WebsiteWidgets, internal TeamChat, …) you can find here: VisitLead.

      • Kathryn Aragon says:
        November 12, 2014 at 6:49 pm

        Thanks for the tip, Klaus. It’s nice to get a personal recommendation.

  62. Nicole says:
    October 21, 2014 at 12:16 pm

    Hello all!

    Nicole here and a quick update for readers here. WordPress users can now use ChatNox for their live chat need. We are now listed on the WordPress Plugin Directory. Link to ChatNox WordPress Plugin Page

    Have a good day ahead!
    Nic

    • Kathryn Aragon says:
      October 21, 2014 at 12:22 pm

      Thanks for the addition, Nicole.

  63. Rhyne Since says:
    October 3, 2014 at 10:26 pm

    We have been using LivechatscriptPRO. We are just paying $9/month for so many features comparable to those who charge $30/mo.Our small company been using them for a year and we are very much satisfied so far.
    They also have a free version though lacking with enterprise features like their PRO. The FREE however has the same PRO mobile version with SMS notification.

    • Kathryn Aragon says:
      October 4, 2014 at 8:09 am

      Thanks for the tip, Rhyne.

  64. Nicole says:
    October 2, 2014 at 12:24 pm

    Hi Neil, Nicole (Co-Founder at ChatNox) here again and I cant thank enough for this blog which has given us a great opportunity to talk to so many folks who come here and evaluate various products in the market.

    I wanted to share with readers here, as part of our exercise to let users evaluate products, we now let users evaluate our product directly without even signing up at chatnox.com

  65. geek says:
    September 27, 2014 at 12:47 pm

    Dear Neil I would suggest Chat4Support as its having many features and some features like multi-language support is present in free version which many other providers dont have. The paid version is completely feature-packed with auto/proactive chat invitation, website visitor tracking, support ticket system,etc.
    Besides live chat with your website visitors, it monitors site traffic, tracks website visitors and analyzes their web activities. You may collect many useful visitor information, such as their referrers, their location & IP, how many pages they are visiting, whether they are repeat visitors, keyword usage. etc.

  66. Richard Robbins says:
    September 11, 2014 at 6:25 pm

    I’ve tried to use several live chat programs that show up in the WordPress plugin search, but all of them seem to have one problem or another that makes them not work for our website.

    I thought that FlexyTalk would be a great solution, but I can’t get it to work. It seems really buggy so far.

    I’m going to try the ones you listed here and see how well they work.

    • Neil Patel says:
      September 12, 2014 at 10:04 am

      Richard, let us know if you need any help along the way!

  67. Toni says:
    September 10, 2014 at 2:00 pm

    Hi Kevin,
    giosg solution does not require the customer to initiate the chat, ask for the customer’s name or email address or any kind of registration (those annoy me too). You can monitor their browsing on your console and reach out to them proactively whenever you want (or when suggested by giosg). The chat window can be open in the corner of the website at all times if that’s how you want it or we can minimize it or take if off the screen altogether. You can see real-time analytics on the customer so you can intelligently approach them (like how is life in Toronto today?). You can set up different triggers for automated messages from the operator when the customer maneuvers around your website. giosg has all the bells and whistles with real-time targeting and networking with your customers and vendors and OEM’s but if you don’t want those and just want a simple user-friendly chat option, giosg can provide that as well. Check out giosg.com and let me know if you’d like a free trial. I can set it up within minutes. Thank you.

  68. Toni says:
    August 28, 2014 at 9:06 am

    Giosg (www.giosg.com) tools have been a great success in Scandinavia and are now available for the North American market. Pricing starts at $39/month. Giosg is not just a chat tool but also a very efficient sales channel providing 150%-370% boosts in conversion rates (and growing). The platform offers real-time targeting based on advanced machine learning and self-evolving algorithms that automatically identify hot and cold prospects on the site (and anything in between). Additionally, giosg has networking functionality that embeds the eCommerce websites with the vendors or OEM’s allowing those sales/customer service reps to seamlessly target and chat with the visitors on eCommerce sites as well. This is a huge added value in boosting sales and customer service. Another cool feature is that each sales/customer service rep can have multiple domains visible on their console at the same time allowing them to track traffic and chat with prospects on multiple websites simultaneously. All this while giosg platform automatically targets prospects to initiate chat with for the reps! Very easy-to-use tools and installation takes less than 15min since only one tag is added to the website source code. I highly recommend giosg.

  69. Steven says:
    August 27, 2014 at 1:07 pm

    I gave chatnox.com a try and am very impressed at the whole user experience. Loved the way all options are laid out.

    The set up was too easy. A big thumbs up!

    • Neil Patel says:
      August 28, 2014 at 4:19 pm

      Steven, glad we could help. Looking forward to hearing more from you 🙂

    • Nicole says:
      September 2, 2014 at 3:02 pm

      Thank you for the Mention Steven! Glad you are liking it 🙂

  70. Patrick says:
    August 19, 2014 at 3:38 pm

    I’d like to suggest Social Intents. Unlike some of these other solutions, all of their plans include unlimited agents. They also have some other interesting widgets to choose from like email list building and social incentives.

    • Neil Patel says:
      August 20, 2014 at 1:56 pm

      Patrick, thanks for the suggestion. We’ll definitely have to check it out!

  71. hugh says:
    August 5, 2014 at 7:00 pm

    My thought too – the fear of internet info fishing needs to be overcome.

  72. Tomas says:
    July 4, 2014 at 9:57 am

    I suggest to trye RedHelper (redhelper.com) with Unique CoBrowsing functionality. It let you see where client is and help him faster get what he want.

    • Neil Patel says:
      July 5, 2014 at 3:18 am

      Tomas, thanks for the feedback. Will have to check it out 🙂

  73. Patrick says:
    June 17, 2014 at 11:13 am

    Really interesting review and discussion…..I wonder if there is any one provider that can be used on our multiple websites. – It becomes really expensive to to pay the above prices multiple times.

    Thanks folks

    • Neil Patel says:
      June 17, 2014 at 1:54 pm

      Patrick, glad we could help. Thanks for the feedback 🙂

    • dona says:
      June 26, 2014 at 9:49 pm

      nice really nice

    • Jerome says:
      July 1, 2014 at 5:37 am

      Yes it is possible with our software, you don’t even pay a monthly fee and have most options or more what others have above. Visit us: livesupportrhino.com

    • Fred Quincy says:
      May 18, 2015 at 12:36 am

      I want to share my personal experience. In my field of work on brand development, most of the people ask me to recommend the best communication channel to use for their online business. I always refer them towards liveadmins.com. The reason has been. They allow 45 days trial version, they are proactive and multilingual. I receive no complaints from any of my clients about this live chat software.

      • Kathryn Aragon says:
        May 18, 2015 at 9:49 am

        Thanks, Fred. We appreciate the tip.

  74. selena says:
    May 19, 2014 at 4:27 am

    Hi,
    thanks for such a wonderful article, we actually like to recommend eAssistance Pro.
    Its very cost effective solution with all advance features

    • Kathryn Aragon says:
      May 19, 2014 at 7:58 am

      Nice tip, Selena. Thanks for sharing.

    • neil says:
      May 19, 2014 at 9:47 am

      Selena, glad we could help. Looking forward to hearing more from you 🙂

  75. graciadarya says:
    May 19, 2014 at 2:04 am

    Hi there,
    Well i had tried each of the above listed software and than i came to know about eAssistance Pro and really it a worth to look into , they had all the advanced features in a mere price and a fantastice support ,each user is being provided by dedicated account manager and its really worth to note

    • neil says:
      May 19, 2014 at 9:48 am

      Graciadarya, thanks for the feedback. Definitely looking forward to hearing back from you 🙂

  76. Jasmine says:
    May 13, 2014 at 2:44 pm

    Hi, We also use imsupporting. It has always done what we needed and in all honesty its pretty damn cheap. IMsupporting Live Chat
    Shocked it wasnt on the list really although all solutions were pretty good.

    • Kathryn Aragon says:
      May 13, 2014 at 5:19 pm

      Thanks for sharing, Jasmine. Unfortunately, it’s impossible to include every vendor on our lists, so your addition is appreciated.

    • neil says:
      May 14, 2014 at 1:42 pm

      Jasmine, thanks for the heads up. We’ll have to check it out.

  77. Miko Meltzer says:
    May 12, 2014 at 6:48 am

    Kev & Martin…..

    1 – Kev: you can user a chatroom for what you need instead of one to one. Within a chatroom you can initiate private messages to each user.

    2 – Martin: If you have 100 website and one administrator, you may put one chat in 100 locations. This will create a simple way for on emoderator to talk to all 100 websites and approach each peron in a private chat.

    Try: RumbleTalk

    It is have nice chatroom themes.

    • Kathryn Aragon says:
      May 12, 2014 at 9:52 am

      Thanks for sharing, Miko.

  78. Tara says:
    May 6, 2014 at 10:55 am

    With WhosOn you can monitor multiple sites and only have one operator take all chats from one GUI.

    You can also have different click to chat buttons, invite rules and triggers although it can all be controlled from one GUI.

    Offline you can have the system set to show no graphic, have the graphic set to leave a message as well as being able to add an additional option included – Click to Call back.

    Out of hours you can have the system linked to a mobile phone using SMS credits or by using an SMTP Gateway from your mobile phone provider so that an SMS alert is sent to you with the details of any messages left or request a call backs.

    There is also the option to use a mobile GUI for iPhone and iPad so agents can take chats with the web visitors via these mobile devices.
    Contact me for more details: Tara [at] parkersoftware.com

    • Kathryn Aragon says:
      May 6, 2014 at 1:35 pm

      Thanks for the details, Tara.

    • neil says:
      May 6, 2014 at 4:15 pm

      Tara, thanks for the tips. Looking forward to hearing more from you 🙂

  79. Martyn says:
    May 5, 2014 at 7:18 am

    I cannot find a solution for my needs.

    I have 100 websites that I would like to add “live chat” – but only 1 operator. I would like to be able to chat with all websites at once in a single location. Also, I need an offline system or App.

    Zoopim does all of the above – but when I signed up fo an account I kept getting a page with a 502 “gateway error” – does not give me confidence in their system!

    Any alternatives to match my needs?

    • Toni says:
      August 11, 2014 at 8:33 am

      Hi Martyn,
      you may want to take a look at giosg solutions (www.giosg.com). Giosg allows you to track traffic on several sites and utilizes real-time analytics and machine learning to identify the visitors on your sites that are most likely to be influenced in their shopping decision if reaching out to them via chat. This will save you a lot of time and effort since you don’t need to reach out to any cold prospects or visitors who will make a purchase whether you reach out to them or not. Giosg tools currently provide 54% – 322% improvement on conversion rates on any webshop. Please check out giosg.com

  80. Julia Z. says:
    April 28, 2014 at 1:58 am

    Hello,

    nice article so far. But there are lot of more good live chat soloutions in the market – like livezilla or zopim. We using zopim.

    • Kathryn Aragon says:
      April 28, 2014 at 8:22 am

      You’re right, Julia. There’s no way we could cover every option on the market. That’s why we appreciate comments like yours. Great additions. Thanks!

    • neil says:
      April 28, 2014 at 1:21 pm

      Julia, thanks for the heads up 🙂

    • Jesse W. says:
      August 20, 2014 at 8:22 am

      Zopim is great, except the iphone app does not work all the time.

  81. Dan Byrne says:
    April 24, 2014 at 4:29 am

    We use a company called “Who’s On” it absolutly smashes all of the above on price and has unbeliveable functionality – site entry allerts, prospective customers, dynamic invites along with all the other functionality you would expect to see. it is incredibly easy to use and i would recomend it to anyone looking to investigate this evert growing sector. It also allowed us to win the “Best Use of Technology Award” at the midlands contact centre forum 2013….. Check them out.

    • Kathryn Aragon says:
      April 24, 2014 at 12:34 pm

      Thanks for your input, Tara and Dan!

    • neil says:
      April 24, 2014 at 12:44 pm

      Dan, thanks for the tip and for reading. We look forward to hearing more from you 🙂

    • Mike says:
      May 27, 2015 at 8:20 pm

      Voxypad offer Chat tool free forever… While voice call is $4.99/month.
      Check out:
      www. voxypad.com/business

      + Download app,
      + login web site, get code for chat free.
      + insert into html of your site.

      • Kathryn Aragon says:
        May 28, 2015 at 9:46 am

        Thanks, Mike.

  82. Grifin says:
    April 17, 2014 at 4:58 am

    +1 for live2support because of low cost+advanced features+highly reliable.
    my company had integrated this chat software before few months ago and they are generating good leads.

    • Kathryn Aragon says:
      April 17, 2014 at 9:50 am

      That’s great, Grifin. Thanks for sharing!

    • neil says:
      April 17, 2014 at 11:00 am

      Grifin, awesome! Glad to see you are seeing such great success 🙂

  83. Sacheen says:
    April 9, 2014 at 10:58 pm

    Wow! All of these are super expensive!!! Websitechat.net is $4.99 per operator monthly and can be used on PCs, Android and iPhones. We are a small family owned and operated company, so this comes in handy even when we are out working (even though I generally am in my home office for a majority of the work days).

  84. Elena says:
    April 7, 2014 at 1:57 pm

    Thanks for the collection of tools. But why I don’t see Provide Support in the list? Very flexible and easy to setup in my opinion.

  85. Mariee says:
    April 7, 2014 at 3:30 am

    Hello Sherice Jacob,

    Thank you for this article. Live chat solution are the future of online customer relationship ! You presented 7 solutions. There is also Watcheezy, the free live chat software for e-commerce owners. Watcheezy is a live chat solution combined with a powerful behavioral targeting tool.

    Customer advisors autonomously set behavioral targeting filters and receive alerts when high potential visitors are online. Then, they can choose to be proactive and start real time conversation via click to chat, click to call and click to video. Watcheezy uses WebRTC Technology for high quality real time conversation.

    We provide a free API to all of our customers. It allows to set advanced behavioral targeting filters. For example, agents can receive alerts when visitors put an article on their chart.

    Their website is: watcheezy.com

  86. Colin Brownlee says:
    March 24, 2014 at 5:33 am

    I am on a Live Chat Inc free trial. Interface seems good. easy to use. price is a little steep, but is only rate for concurrent agents online and not multiple profiles.
    Only get about 10 chats a day. We are boutique hotel in Costa Rica and I wonder if video option would sell better if people had the chance? I know most text support is only text base, but I see a few that offer video and voice as well.

    Does anyone know how effective video support might be?

    • hugh says:
      August 5, 2014 at 6:55 pm

      How did you get on with investigating video options, Colin?

  87. Tom Nguyen says:
    March 18, 2014 at 5:11 am

    The best livechat software I had tried is Zopim, I installed widget on website and apps on my Android, great!! But wil choose other if better price

  88. Alex says:
    March 18, 2014 at 4:23 am

    We use Jitbit Chat, a nice little live chat app that integrates nicely with their helpdesk software by the way

  89. Steve says:
    March 12, 2014 at 11:59 pm

    Looking for a pay per use chat plugin that integrates payment / credit system. Any suggestions?

  90. John Irwin says:
    March 7, 2014 at 4:19 am

    I’m using Zopim, their widget & dashboard design is amazing. Price is reasonable. I’ve it on my personal website as well as my clients. My clients are impressed with Zopim live chat too!

  91. Mateus says:
    February 25, 2014 at 10:58 pm

    my website is using zopim chat.

  92. dipak says:
    February 20, 2014 at 6:21 am

    If your looking for voice/Video calling and screen sharing along with live chat, visit collabair.com/chatforsupport.html

  93. Dave Harris says:
    February 20, 2014 at 2:13 am

    I think that Banckle Chat should also make it in the list as it is very easy to use live chat software for operators to use. It allows me to not only chat with my website visitors but also track and monitor the traffic on my website. I can also provide remote customer support via web conferencing to my visitors using this app. Here is the link to the app features: banckle.com/apps/chat.html

  94. Alex says:
    February 10, 2014 at 5:04 am

    I am using one of the chat software available in the market and would like to add that too in this list because they are providing good features in their live chat software and their customer support is very helpful.
    I am talking about live2suport.com chat software, it is easy to incorporate and not very much costly.

  95. Aurelie Chazal says:
    February 3, 2014 at 5:15 am

    We’re launching Customericare, it’s very simple to set up and it offers text, audio and video chat.
    We’re still running the beta test for now and would love to get some new clients to test out our solution.

    You can find all the infos here: customericare.com and contact us for more

  96. JoanJo says:
    January 27, 2014 at 2:50 pm

    As mentioned below, We also use IMsupporting.com. They have a free trial and plenty of plugs for wordpress etc.
    Does the job.

  97. Rhyne says:
    January 24, 2014 at 9:55 pm

    Our web site has been offering livechat support for the last seven years and tried almost all live chat software mentioned above. Some cost really too high but we found all of them are almost the same as far as functionality is concerned. We are glad we finally found LIVECHATSCRIPT PRO ,an affordable one that has powerful features like the top ones. We can even receive instant text from our mobile for incoming chat. We got rid of the costly ones and stucked to this one and saved a lot.

  98. Tazalb says:
    January 15, 2014 at 7:20 am

    Hi, i work for a live chat compny called WhosOn. Not as well know as some of the ones mentioned but hopefully will be in the next 2 years. We offer a VERY COMPETATIVE solution! It is always worth getting a quote from a few companies before you make your choice. I dont think you would be unhappy with this one.

  99. Paul says:
    January 6, 2014 at 1:40 pm

    Char-Logic is a great one that could be added on the list. They provided us free software and they staff our chat for only $99 a month 24/7. Other places ask to pay $99 just for the software. Chat-Logic take all our chats themselves which is extremely handy. We get lead gens in the email and follow up. They learned our business and do an amazing job representing us. Here is a link to their site if anyone needs: chat-logic

  100. Jeniffer Maben says:
    January 6, 2014 at 3:43 am

    Really fantastic insights of live chat software. We have worked very hard on our E-commerce website. I have added Live2Support live chat on our website. Its a quite popular live chat software.

  101. Jamez says:
    January 4, 2014 at 11:08 am

    There seems to be a decent amount of solutions to choose from and i will be looking through them. Thanks for putting this page together and i will let you know how i get on with testing the live software that you have recommended.

  102. kerri says:
    December 29, 2013 at 10:30 am

    What is the best solution for a large educational institution with dozens of departments? Looked into LivePerson. Very unreasonably expensive…

    • TomBav says:
      March 31, 2014 at 11:45 am

      Hi Kerrie,

      For a large education institution I would recommend click4assistance.co.uk. They already provide their solutions to Liverpool, Surrey and other big Unis here in the UK (and yes, I use to work for them. If nothing else, they’re a great collection of people to work with).

  103. Robert says:
    December 28, 2013 at 2:55 pm

    We used liveperson for YEARS and recently sold the company and new buyers weren’t interested. But, for fun we wrote our own (sans chat) for the transition period.
    What an education!!!
    LivePerson is total RUBBISH! The amount of traffic not visible on our site was astonishing!
    We wasted literally thusands of dollars on this!

  104. Paul says:
    December 25, 2013 at 2:51 am

    If you are interested in engaging your community or audience, a good solution would be Chatwee social chat widget.

    It offers a private chatting and public commenting, so it is suitable for events, webinars, and any web pages bringing together communities of common interests.

  105. Lief Larson says:
    December 23, 2013 at 11:15 pm

    If you are looking for something different than simply legacy text chat, check out workface. It is real-time sales enablement without putting customers in a queue.

  106. Megzus says:
    December 19, 2013 at 7:06 am

    Have you lot tried ClickDesk clickdesk.com/ . I may try this one out over multiple sites.. It can be white labelled on their enterprise plan

  107. Someguy says:
    December 10, 2013 at 5:00 am

    Good list, Figured I should share with everyone this company: justlivechat.com , Its free live chat software. So cant go wrong there and they dont advertise in your chat either.
    A+

  108. Sanjeev says:
    December 10, 2013 at 1:07 am

    Good collection for website owner. Webmaster can opt as per their requirement.

  109. Mike Plank says:
    December 5, 2013 at 1:29 pm

    Good overview. Is there any livechat software or communities out there that has open source code?

  110. Zoey Richardson says:
    November 28, 2013 at 12:00 am

    their site inside.tm/magento-chat, it morphs a business website into a virtual storefront so business personnel can see and help their site visitors in real-time using chat.

  111. Mia Lankster says:
    November 27, 2013 at 2:26 am

    A great overview, Sherice. It is indeed difficult to review all good live chat providers. I would like to say that after testing a few providers you mention in the list, we have set our choice on Provide Support Live Chat, providesupport.com/ They offer pretty strong set of features at a reasonable price, $99/year per user or $15/month. Our support team have found real-time monitoring and co-browser particularly useful for reducing the time needed to understand the customer’s problem and offer a quick solution. We’ve been able to speed up our operations and we see a lot of customers are leaving us a very positive feedback through online survey that pops up after chat. Proactive chat has helped us to engage more users from the website and we are now seeing higher conversion rates thanks to it. We’ve been very pleased with the software, it was very simple to install and our operators hardly needed any training to get started with it. I think it would be a great reference for someone who is still researching their options.

  112. Jasintha says:
    November 25, 2013 at 12:14 am

    I have personally been using this servic eprovidor- these people notonly give you a chat software but also give you agents for 8 hours a day and 7 days a week at avery reasonable price. check out these guys liveyes.com- based out of australia, I found this team being dynamic and showed difference withtin a month’s time with conversions.

  113. Graham says:
    November 17, 2013 at 4:12 pm

    Try ours… Its 100% 🙂
    justlivechat.com

  114. Deepak says:
    November 10, 2013 at 3:12 am

    Please give livesquare chat support a try.

    It has wide range of feature + 24/7 Live chat support operators to offer.They completely handle website support for your business at very reasonable rates.

    Thanks

  115. flashchat says:
    November 6, 2013 at 3:22 am

    I agree with your article.But i confused that you did not mention 123 Flash Chat.123 Flash Chat is a leading chat software over 10 years in the industy, it helps dating sites, social network services and all kinds of user-oriented websites to run live chat rooms, and the chat software can be seamlessly added to almost all the CMSes, like Joomla, phpBB, vBulletin, Skadate, etc.You can have a look at 123flshchat.com.

  116. Bill Scott says:
    October 29, 2013 at 3:12 pm

    Check out WebGreeter.com as an alternate we have been doing Live Chat as as a sales tool for about 12 years now and have bilingual agents

  117. Mark says:
    October 23, 2013 at 5:04 pm

    I use MagChat everyday… not sure it would be good for business as it has a lot of bells and whistles but it’s a lot of fun to use… that”s what we Developed it for… and it’s free

    magchat.com

  118. Abhi says:
    October 23, 2013 at 2:49 am

    Have you guys looked at Zopim.com? It’s a great alternative and (I might be a little biased) our mobile optimized widget is one of the best in itcs class: blog.zopim.com/2013/07/05/a-new-live-chat-widget-ready-for-mobile/.

    It’s one of the few widgets which scales well on websites viewed through mobile devices, even if the websites themselevs are not mobile optimized.

  119. Erik Weissenberger says:
    October 22, 2013 at 5:51 pm

    Thanks Sherice!

  120. Erik Weissenberger says:
    October 22, 2013 at 12:51 pm

    Sherice,

    Out of curiosity, why do you characterize LiveHelpNow as being most appropriate for small to mid-sized compaies versus larger enterprises? It seems to be a highly regarded chat tool. I had thought it could be a candidate for an enterprise solution.

    • Sherice Jacob says:
      October 22, 2013 at 2:47 pm

      Hi Erik,
      It could very well be! The only thing currently limiting it as a top candidate for larger enterprises is that it only offers limited integration with Facebook (in the form of a click-to-chat link).

  121. Lauren Schneck says:
    October 15, 2013 at 4:15 pm

    Thanks for the livehelpnow mention! We’ve recently updated our website, feel free to take a look.

  122. Marcus Howling says:
    September 19, 2013 at 11:06 am

    Hello grat article live chat is great for you rbusiness but tends to be too expensive. After finding this new company I believe that are the best Live Chat Software solution. Not only can you Live Chat soon as you sign up, they have a Programmable Chat you can train to respond like a human. Definitely a must see if you are into Live Chat Software. valuechat.com

  123. Armstrong says:
    September 10, 2013 at 4:20 pm

    Really terrific post!
    We love Olark because it integrates with Pardot marketing automation but you have provided some great options!

    Scott
    Partner
    Brainrider

  124. Graham says:
    September 8, 2013 at 5:12 pm

    Hi, We found IMsupporting to be a great choice! It has many features and is priced nicely so that its not too expensive ( although there are expensive options ) imsupporting.com It has a free trial and loads of cool extras.

  125. Jason says:
    September 7, 2013 at 8:06 am

    We use luckyorange.com because it not only has live chat , but more importantly, it has LIVE browsing screensharing, so I can see how a person is interacting with the website in real time. In addition, it has complete recorded history that I can playback for how different users were on the site, live along with heatmapping, and scrolling. Its an all-in-one solution that no other chat software has offered. It has been instrumental in analysing user behavior to make positive enhancements to user engagement, as well as discover something unexpected. Fraud order activity.

    • Mike says:
      February 1, 2014 at 1:39 am

      Thanks for the tip..I’m trying it now and I really like it!

  126. utan says:
    August 23, 2013 at 11:43 pm

    Interesting, I’ve code the chat I am using using socket.io very powerfull and works great without addon on any browser IE > 7 and all mayor browsers..
    rendezvouschat.com , I dont’ have much traffic but someday will have thousands.

  127. Jhoed ram says:
    August 14, 2013 at 9:50 am

    Thank, very good i am use other type of service, the name is dattatec live chat

  128. Joe Bush says:
    August 12, 2013 at 12:29 pm

    We use LiveChatInc with a lot of our live chat implementations we do for clients. Always found it to be a good option for most clients and the level of customisation is good. iAdvize is worth looking into as well.

  129. Marek says:
    August 6, 2013 at 11:11 am

    Nice article. I wanted to write something like that on my blog in few weeks. Now i don’t want to, you did it really well.

  130. Rahul says:
    August 6, 2013 at 5:41 am

    ClickDesk is another great live chat provider. It is a combo of helpdesk, voice chat, social tool bar along with live chat. Its pricing plan is based on pay-as-you-grow model which is best for SMB. Take a look.

    • Nilesh says:
      April 11, 2014 at 5:30 am

      Rahul, how is the support and TAT ?

  131. John Gibb says:
    August 5, 2013 at 11:45 am

    hi Sherice

    I don’t use a live chat on my sites (my business promotes affiliate products via niche sites/blogs, so I don’t deal with cutomers/clients on those sites)

    However, I’ve just launched my coaching program where I help marketers learn to build mini sites and make $ money online — and this is where I could use LiveHelpNow for example, I find it ideal in my case

    Thank you!

    • Nicole says:
      August 25, 2014 at 1:09 pm

      HI John,

      If you are still researchin, please give our application a shot. Our product’s called chatnox (chatnox.com)

      I’m sure you would be happy. Please let me know how it goes

      Nicole
      Co-Founder – ChatNox-Live Chat

  132. Kathryn Aragon says:
    August 5, 2013 at 11:15 am

    Nice additions to the list! Thanks, everyone, for the input. What else have we missed?

  133. Shawn says:
    August 5, 2013 at 10:30 am

    OggChat is one you missed. Running since 2009, it’s been a choice for those who want to add Google Talk (Jabber Instant Messaging) to their web site and have visitors be able to reach them on their phone or any device.

  134. August 5, 2013 at 10:15 am

    Hey Sherice

    Thanks for the Kayako mention!

  135. Darrin says:
    August 5, 2013 at 9:51 am

    Another one worth mentioning is Zopim.com…they have a pretty cool admin dashboard for their system.

    • Simon says:
      October 23, 2013 at 7:04 am

      +1 for Zopim.com

      I’ve installed for clients with small businesses and they have been very happy with it (considering they have a free plan).

    • Fergus says:
      February 28, 2014 at 4:05 am

      Be very careful with Zopim. When you are offline it shows uneditable message that says “Offline”. The unintended and unnoticed consequence was that customers though the website was offline and was no available for placing orders. I don’t know how much business we lost over this. The orther problem was that on mobiles the huge live chat widget came up on every page you went to despite you X it out on the previous page.

      • Abhi says:
        February 28, 2014 at 12:44 pm

        Oh dear! I’m really sorry to hear that. You are right though, if you are not online on the Dashboard, then the widget will show as “Offline”. However, what a lot of our users do is to simply disable the widget when you are not online. This way your customers will not be misled into thinking the website is “offline”.

        On mobile devices the Zopim widget should only be a small button in the bottom right corner of the page. It’s only when you click the button that it opens up a new page.

        I’m really sorry to hear that you had trouble using it and potentiall lost sales! That’s certainly not the type of experience we’d want for any of our users.

        I do hope you’ll try it out again. Please drop us an email if you have any questions!

        Abhi
        blog [at] zopim.com

        • Fergus says:
          March 1, 2014 at 4:10 am

          Hi Abhi,

          Thanks for the reply. I am a bit bemused at your answer. You have had a heads up on an unintended consequence of the word “Offline” is having and your suggestion is to turn off the widget. when not available for chat. That way we won’t get any messages from those that would have understood what it meant. I am not sure if I would consider that a fix.

          Fergus

          • Abhi says:
            March 1, 2014 at 4:30 am

            Hi Fergus

            Oops! I guess I misinterpreted your question. If you want to change the message while the widget is minimized you can do the following:

            1. Log into the Zopim Dashboard
            2. Click on “Widget” (in the left panel”)
            3. Select the “Appearance” tab
            4. Scroll down and change the “minimized chat button” message.

            It sounds like you aren’t using Zopim anymore, but hopefully the steps can help you if you change your mind.

        • Fergus says:
          March 11, 2014 at 4:54 am

          We took the Zopim live chat of our website ieDepot and had an instant drop in our bounce rate by a third. It literally changed by a third that day and has stayed steady with about a 1-2% daily fluctuation. Similar fluctuation as before but a third less. So that message “We are Offline” when it was up had huge unintended consequence.

          Is that fix you mention available to both trial users and users of the free version? Off course you could just change the message. I am kicking myself for not turning it off before when a customer mentioned that he thought our website was offline.

          Look guys your software is nice but your unresponsiveness to such a huge issue is what’s worrying.

          Fergus

          • Abhi says:
            March 11, 2014 at 7:11 am

            Hi Fergus

            Wow! Your stats are incredible. I don’t think we’ve had that kind of feedback from any of our customers, so it’s something we’ll definitely look into.

            If you are a trial user you can make the change, but it’s customization is not available for Lite accounts.

            Again, I’m really sorry you saw a drop in your traffic.

            Cheers

  136. August 5, 2013 at 8:51 am

    Nice article. We are testing olark and I’m pleased with the results so far. It’s easy to set up, customizable and at a fair price. We are able to hide the chat on certain pages as well. I don’t believe that it intergrates with salesforce or facebook though.

    • Mark says:
      January 2, 2014 at 11:32 pm

      Awesome live chat reviews. We use ClickDesk(www.clickdesk.com) on our website and they allow you to receive calls along with chats on your website. i think along with Olark they are the best for small and medium businesses.

      livechat inc is good but crazy expensive and zopim is buggy. But thanks for the review

    • Laure says:
      May 9, 2014 at 3:01 pm

      Oh, so just saw this and thought I’d note that Olark does integrate with Salesforce as well as Zendesk, Desk.com and a ton of other CRMs. Thanks for the shout out!

      • Kathryn Aragon says:
        May 9, 2014 at 5:35 pm

        Your welcome, Laure. Thanks for the extra information. 🙂

    • Clay says:
      July 17, 2014 at 7:52 pm

      Thanks!
      Olark looks really affordable. Less than half the price of Velaro AND it includes cobrowsing and integrates with Google Chat.

    • Ben says:
      August 1, 2014 at 1:07 pm

      This is a good roundup of the bigger live chat services.

      I just launched a new one called Nice Chat (www.nicechat.co), that’s free if anyone wants to try it.

      • Jim says:
        February 18, 2015 at 2:07 pm

        Ben,
        We attempted to use your services but unable to sign on. We provided credit card information, sent messages with no response. Is this a legit business or a scam? It’s under Andrew Brandt at GarbageMan.

        • Kathryn Aragon says:
          February 18, 2015 at 2:52 pm

          Jim, please keep us updated.

    • Nicole says:
      August 20, 2014 at 10:51 am

      Hi Michael,

      We just launched this week and we would love for you to give us a try. We are called ChatNox.

      We started off the product after a lot of research in this area and hope you would give us a try.

      – Nicole

    • Dutch says:
      August 23, 2014 at 7:12 am

      Nice article, however we end up with Flexytalk live chat system. It has the fraction of the price most live chats have with comparable features, but one of the things we wanted it their XMPP/Jabber compatible approach for independant IM clients. I personally think that for the SMB Flexytalk has the best features offered compared to price. And they even have an unlimited free subsription available.

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