IT

Having the right call center software is often essential for the success of your call center operations, and choosing a suitable provider depends on your…

Creating effective call flows can be a game-changer for your company’s customer support team, but they’re easy to get wrong. When that’s the case, your

A business continuity plan is a critical document that details how a call center will operate and recover during and after an unexpected event or

Every business worth its salt has standard operating procedures in place that help employees understand how to do their jobs step by step. These procedures

After a year of evaluating over 30 SIP trunk providers, UCaaS platforms, business phone systems, and call center solutions, Nextiva is the top choice for

To start a call center without breaking the bank, go the virtual route. A virtual call center allows employees to work remotely in any location

There are a lot of ways you can reduce average hold times in your call center. Some involve complicated, multi-step processes that require a ton

Sometimes you only need to enter a simple password before you can gain access to a given application. In other cases, like when your user