Remember the early days of the internet, when you still had to juggle a dozen different communication tools? There were emails for this, video calls…

The best call center software for you depends (almost entirely) on the number of agents you have. It sounds like an overly simplified approach, but…

Sitting on the phone listening to the same hold music over and over is very few people’s idea of a good time. Accordingly, if you…

Aircall is a reliable cloud-based business phone system and call center solution. We recommend it for small teams with fewer than 100 agents who plan…

Dialpad is a robust call center and business communication platform. It’s packed full of features, including advanced AI-powered insights and real-time AI coaching tools with…

CallHippo is an affordable virtual phone system and contact center solution for businesses. We recommend it for smaller startups with one to five users on…

RingCentral is a great choice for midsize businesses looking for an all-in-one communications system and high-volume call centers seeking advanced features. This VoIP phone system…

A call group is a team of contact center agents that are grouped together to resolve incoming support calls based on certain criteria. This could…

We know the frustration of hearing voices reverberating during a conversation.  Don’t let mic echo disrupt your meetings. Try one of these straightforward fixes so…

The bad news is that, if you’re an Apple user, there’s no built-in iPhone call recording feature you can use. The good news? There’s a…

Google Voice is a voice over internet protocol (VoIP) phone service that allows you to make and receive calls from anywhere in the world without…

There are lots of reasons you might need to record a phone call: important meetings, interviews, over-the-phone training sessions, verbal agreements, or even to preserve…

Mastering the skills required to become a good call center agent is worth your while. With more remote call center jobs than ever before, skilled…

Freshdesk is a strong help desk solution–it intuitively converts your customer emails into tickets so your team can easily manage and prioritize them. Not only…

Cloudtalk is an entry-level call center solution with big-business call routing options and a lower price tag than most of its competitors. With it, you…

While there’s no shortage of high-end equipment you can purchase for your call center, you can’t forget the essentials. And there’s nothing more important to…

Talkdesk is a fully-fledged cloud-based Contact Center as a Service (CCaaS) platform that’s known for reliability. It also strikes a perfect balance between being easy…