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Best Multi-Line Phone Systems for Small Businesses
A multi-line phone system is not just about the physical phone you choose, but also the systems it’s compatible with. Most business phone providers support…
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Free 30-day Trial16 Best Business Phone Systems (2024 Review)
After researching 29 different phone systems, we found Nextiva to be the best for most. It has solutions for every type of business, from brand…
15 Best Cloud Based Phone Systems (2024 Review)
We’ve looked at dozens of cloud-based phone systems and call center solutions over the years–Nextiva is our top pick because of its affordability, speedy set…
Missing Customer Calls? Time for Call Center Outsourcing
Missing customer calls is one of the most frustrating experiences for businesses and customers alike, yet many businesses still struggle with it. Sometimes it’s because…
An Offshore Call Center is Worth It, But Not For Savings
An offshore call center is a company dedicated to making and receiving calls on behalf of another business that’s located in a different country. While…
How to Stop Ghost Calls and Why You Should Report Them
Imagine your phone rings and you answer it to find absolutely nothing on the other end—no voices, background noises, or static of any kind. This…
TCP vs UDP: Do You Care About Packet Loss or Delay?
TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are transport network protocols that enable communication between computers over the internet. In general, TCP is…
Six Warning Signs Visible Only with Call Center Analytics
The world has already generated over 79 zettabytes of data—and forecasters say we’ll more than double that by 2025. The best part about this? Data…
6 UCaaS Trends Pushing Even Reluctant Firms Into the Cloud
Unified Communications as a Service (UCaaS) is a cloud-based delivery model that brings communications into a single platform, such as internal messaging, videoconferencing, or VoIP…
Call Masking Is Legal, But Is It Actually Valuable?
Call masking is a service that allows you to replace your phone number temporarily with a stand-in or proxy number. Often a standard feature of…
7 Ways To Streamline Any IVR Menu + 5 Snags To Avoid
A good business makes a good impression—and for many organizations, the first touchpoint they have with customers is through their interactive voice response (IVR) menu….
Hosted IVR Deploys in Hours (Not Months) With No Hardware
Speed is the currency of business; the faster you’re able to move, the greater your chances of success. That’s why deploying a new Interactive Voice…
Call Center KPIs Scare You? These 6 Are Easiest to Grasp
KPIs, also known as key performance indicators, are the backbone of any call center. They provide organizations with clear, helpful data to better understand performance…
ACD vs. IVR and Why Most Call Centers Use Both
Most successful business owners know the importance of hiring people who both specialize in their roles and can collaborate effectively with their colleagues. The same…
Employers Hire and Promote Based On Nine Call Center Skills
Every year, call centers of every size and type lose nearly 40 percent of their staff due to turnover. That’s more than double the rate…
Overwhelmed With Call Center Metrics? Only These 5 Matter
If you’ve ever worked at a call center, you know the conversation of KPIs and performance metrics is never-ending. At a certain point, it just…
If UDP Isn’t Error-Free, Why Is It Perfect for Streaming?
UDP (User Datagram Protocol) is a transport layer network protocol that provides a fast and efficient means of transmitting data. It doesn’t always provide a…
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