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Effective communication can make or break the success of your organization. This holds true for large enterprises, small businesses, startups, and everything in between.
With remote work becoming the new normal, the ability to connect with employees and colleagues in various locations throughout the country has become more important than ever before. Conference calling services allow you to facilitate this critical collaboration.
After researching and testing dozens of options on the market, we’ve narrowed it down the seven best conference call services available.
This guide covers everything you need to know about finding the best conference call solution for your business.
The 7 Best Conference Call Services to Consider:
- RingCentral – Best all-in-one communication software
- GoToMeeting – Best for ease of use
- Grasshopper – Best mobile virtual phone system
- ClickMeeting – Best for webinars and conference calls
- Vast Conference – Best for instant conference calls
- Zoom – Best for hosting video conference calls
- FreeConferenceCall.com – Best free conference call service
When Does It Make Sense to Invest In Conference Call Services?
Any business that needs to facilitate calls or meetings with more than two people can benefit from a conference call service.
Furthermore, conference calling services are especially helpful for businesses with remote teams or multi-site locations. It’s also a great way to communicate with clients or give presentations.
Even if you have a traditional office setting with your entire team in a single building, the effects of COVID-19 caused the demand for conference calling services to skyrocket.
As a result, meetings in conference rooms are pretty much non-existent. And odds are, this will be our new normal for the foreseeable future.
For the most part, conference calling services exist for communication at scale. So if you need to hop on a call with just a few people, you probably don’t need a complete conference call service.
Platforms like Slack, Skype, Google Meet, and even traditional three-way calling work just fine for these types of situations.
However, a full-scale conference call service is smart if you’re a remote team, need to support more than a handful of participants, or want access to advanced features like internal communication, video conferencing, and call recording.
#1 – RingCentral Review — The Best All-In-One Communication Software
RingCentral is one of the most popular communication tools on the market. Their complete all-in-one Office software includes everything your team needs to stay connected, including messaging, video, and phone services.
RingCentral also offers a standalone video-conferencing application as well.
This is perfect if you only need video conferencing without internal messaging and phone services. Plus, you can use it for free for up to 100 participants with a time cap of 40 minutes per meeting.
However, if you need more users or require longer meetings, you need to upgrade to one of their paid Office plans.
But the good news is that when you do, you also get the added benefit of their additional communication tools. So, you and your team can stay connected regardless of where you are.
The Standard Plan is the cheapest paid plan that includes audio and video conferencing,
It starts at $24.99 per month and includes extra features, like:
- Free business phone numbers
- SMS text messaging
- Unlimited internet faxing
- Internal messaging and document sharing
- Unlimited audio conferencing (up to 1,000 participants)
- Video conferencing (up to 100 participants)
- 24-hour max meeting duration
- HD video and voice
- Call recording
So, RingCentral is an excellent choice if you need to host calls with fewer than 100 participants (free) or need an all-in-one suite of business communication tools.
#2 – GoToMeeting Review — The Easiest Conference Call Service
GoToMeeting is one of the top conference call services on the market. Plus, it can accommodate the needs of small businesses, large organizations, and everything in between.
Plus, if you’ve never used conference call software before, GoToMeeting is super easy to use. You can get up and running in a matter of minutes. And hosting and joining calls takes just a few clicks.
With GoToMeeting, you can host audio, video, or web meetings from any device, including Mac, PC, iOS, and Android.
Furthermore, GoToMeeting has all the features you need to run successful conference calls, including:
- Unlimited cloud recording
- Advanced security features like SSO login
- 25 active webcams
- Calendar integrations
- Business messaging
- Meeting transcription
- Video to slide
- Screenshare and drawing
- Diagnostic reports
The software is excellent for administrators. Plus, participants can enjoy a frictionless experience as well, making it an excellent choice for everyone involved.
And the best part? GoToMeeting is affordable. Pricing is billed on a per-organizer basis, with paid plans including:
- Professional — $12 per month
- Business — $16 per month
- Enterprise — Custom rates
The Professional and Business plans accommodate up to 150 and 250 participants, respectively. And the Enterprise solution can host conference calls with up to 3,000 participants.
#3 – Grasshopper — The Best Mobile Virtual Phone System
Grasshopper isn’t a traditional conference calling software.
It’s actually an all-in-one virtual phone system for small businesses. Essentially, their mobile app lets you turn your personal phone into a business phone in a matter of seconds.
So, this is a smart way to bundle conference calling features with virtual phone services in one easy-to-use mobile application if that’s something you need.
All you have to do is select your new phone number, choose your plan, download the app, and connect your existing personal phone number.
With Grasshopper, you get unlimited conference calls with up to ten participants. However, you have to manually call each person you want to add, making it less traditional than some of the other options.
But, you also get extra communication features, including:
- A free vanity or local phone number
- Custom greetings, phone extensions, and call handling
- Call forwarding and business SMS messaging
- Voicemail transcription service
- Separate personal and business calls on one device
- Instant text messages if you don’t answer
Paid plans start at $26 per month for one number and three extensions. But you can try it free for seven days before investing to see if it’s right for you.
#4 – ClickMeeting — The Best Conference Call Service for Hosting Webinars
Webinars are a great way to share your knowledge, and they’re becoming more popular than ever. Yet hosting webinars can feel like a technical nightmare.
ClickMeeting offers the best of both worlds with the option to host webinars and internal conference calls on the same platform. The service includes a wide variety of robust tools for both situations at an affordable price for businesses of all sizes.
However, you can only have up to 25 participants in conference calls regardless of the plan you choose. So, keep that in mind as you make your final decision.
With ClickMeeting, you get access to advanced webinar and conferencing features, including:
- Unlimited meetings and webinars
- Up to four cameras during webinars
- HD voice and video quality
- Screen sharing, control, and presentation mode
- Whiteboards, polls, surveys, and private chat
- Real-time chat translation
- CTA buttons and landing pages
- Custom branding
- Option to charge for webinar seats
And as you can see, a lot of these features are overkill for standard internal conference calling. But, if you want to host live webinars and create internal conference calls, this is an excellent choice.
Paid plans start at $25 per month paid annually, making it one of the more expensive options on this list. But you can try it free for 30 days to see if it’s a good fit before paying a single penny.
#5 – Vast Conference Review — Best For Instant Calling
Best For Instant Calling
Host unlimited conference calls with no pre-scheduling requirements. Accommodates up to 500 participants. Starts at $11.99.
Vast Conference is perfect for spontaneous conference calls. You can start a conference call anywhere, anytime, without having to pre-schedule.
Plus, every Vast Conference user gets their own unique number. And starting meetings is a breeze. To start one, simply dial the number and enter your access code.
While Vast Conference is ideal for instant meetings, the service also supports pre-scheduling meetings as well. And you can take advantage of operator-assisted calls, too.
Furthermore, Vast Conference uses professional and courteous operators who welcome and identify your callers, making it an ideal solution for calls with a lot of people.
And they offer tools for HD video conferencing as well, including screen sharing, conference recording, and file transfers.
If you need to host conference calls with participants across the globe, Vast Conference supports international calls with 70+ countries. So, you don’t have to worry about international fees or disrupted connections.
Here’s a quick glance at the Vast Conference plans and pricing:
- Essentials — $11.99 per user per month (up to 10 participants)
- Standard — $15.99 per user per month (up to 100 participants)
- Professional — $31.99 per user per month (up to 250 participants)
- Enterprise — Custom pricing (up to 500 participants)
Overall, Vast Conference can accommodate conference calls of all sizes. The Enterprise plan doesn’t host quite as many callers as other platforms on the market. But most users probably won’t reach that number of participants.
Plus, you can try Vast Conference free for 14 days.
#6 – Zoom Review — The Best For Video Conferencing
Best Video Conferencing
Free for 40 minute meetings and 100 participants. Paid plans start at $14.99. Industry leader in video conferencing.
Zoom has quickly become a global leader in the communications space. The company saw a surge in new users as the COVID-19 pandemic forced people in all industries to work from home.
While most conference call services have a video conferencing feature, Zoom specializes in this category.
Zoom boasts a well-known customer list with brands like Ticketmaster, Slack, Pandora, Dropbox, GoDaddy, Uber, Western Union, Caesars Entertainment, and more.
The platform supports up to 1,000 video participants and 10,000 viewers. It’s affordable, easy to use, and built to scale.
Some of Zoom’s standout features include:
- Collaboration-enabled conference rooms
- Cross-platform messaging
- File sharing
- Video webinars
- Calendar sync
- Recordings and transcripts
- Mobile meetings
Zoom starts at $14.99 per month per host. This supports meetings with up to 100 participants. Business plans support meetings with up to 300 participants and start at $19.99 per month.
The one drawback of Zoom is its security. There have been issues reported of hackers disrupting meetings. But the company says they’ve addressed those concerns to prevent this from happening.
You can use Zoom for free with 40-minute meetings and up to 100 participants.
#7 – FreeConferenceCall.com Review — Best Free Service
Best Free Service
Free conference calls with up to 1,000 participants. Call recording, screen sharing, chat, and presentation tools included.
As the name implies, FreeConferenceCall.com is 100% free. They’ve been providing free conference calling services for nearly 20 years.
The platform was built for nonprofits, students, and charities. It’s run on the basis that everyone should have access to free audio and video conferences. But with that said, anyone can use it.
Some of the top highlights, features, and benefits of FreeConfereneCall.com include:
- Up to 1,000 participants
- Screen sharing
- Drawing tools
- Switch presenters
- Private chat
- Mobile app
- Call history
- Call detail reports
- Custom meeting walls
- Global access
Since its inception, the platform has facilitated more than two billion calls worldwide. It’s not quite as advanced as the solutions tailored toward businesses, but it’s still very good.
While the service is free, they do accept donations. The average contributor donates $6 per month, but you can pay whatever you want. Alternatively, you can always keep it free forever.
Methodology For Choosing The Best Conference Call Service
Finding the best conference call service can be tough if you don’t know what to look for. But there is a certain methodology that you should follow as you’re shopping around.
Here’s a closer look at the criteria we evaluated while narrowing down the winners on our list. I’ll explain why these factors matter in greater detail below—then you can weigh everything according to your personal needs.
How many people will you be participating in your conference calls?
Most platforms support 100-person calls out of the box. This number can jump to 300-500 or even 1,000+ as you scale to higher-tier plans.
For most people, 100 participants will be more than enough. But if you generally host larger calls, make sure you choose a provider that can accommodate those needs. Not every service has the ability to do so.
Video conferencing has become a standard feature with most conference calling services. You shouldn’t even consider a platform that doesn’t give you the ability to video chat.
Keep in mind, not everyone participating in your call will be able to have an active camera. Most platforms will limit the number of video users in a meeting.
Look for a solution that makes it easy for you to collaborate with everyone on the call. Keep an eye out for features like screen sharing, drawing, presentation tools, file sharing, and live chat.
I typically lean towards services that allow you to record and transcribe the calls as well.
This makes it easier for you to go back and review things you might have missed in real-time.
Generally speaking, you won’t need any special hardware to use conference call services. Your existing computers, smartphones, and tablets will be just fine for the vast majority of you.
With that said, some people want to turn large spaces into high-quality conference rooms.
For example, if you wanted to use a large presentation room or small auditorium for a conference call, your laptop camera and microphone won’t be enough.
If you fall into this category, look for a solution that has the best conference call equipment, in addition to the software.
However, there are a lot of other great options to choose from.
So be sure to follow the methodology and recommendations we talked about to find the best conference call service, depending on what you need.