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The 7 Best Five9 Alternatives & Competitors in 2024
Five9 is an enterprise-level call center as a service (CCaaS) solution that works best for organizations with over 1,000 agents. It’s a cloud-based system that…
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Free 30-day TrialThe 8 Best Genesys Alternatives & Competitors in 2024
We recommend Genesys for call centers with at least 1,000 agents who provide omnichannel support through phone, live chat, text, and social media. It’s infinitely customizable…
IVR Analytics: Metrics That Say Your IVR System Is Working
When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how do you know…
The 8 Best Talkdesk Alternatives & Competitors in 2024
Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for contact centers with…
Exactly What An IVR Phone Tree Needs to Best Serve Callers
An IVR phone tree is like a map of your IVR’s pre-recorded messages and menu prompts. When implemented correctly, it can swiftly guide callers to…
The 7 Best CallHippo Alternatives & Competitors in 2024
CallHippo is a simple and cost-effective virtual phone system. It’s a solid option for small teams with low-volume calling needs, and we typically recommend it…
Nextiva Review–The Good and Bad
Nextiva is an incredibly popular provider in the business communications space. Its flagship products include an all-in-one customer experience platform and a standard business communications…
Why Natural Language IVR Is A Nightmare for Customers
The rise of automation in everyday life is often bemoaned for its displacement of the human touch. This is especially true when a technology is…
What Customers Want (And Certainly Don’t) With IVR Banking
When implementing an Interactive Voice Response (IVR) system in your bank, you must consider what your customers want—and what they don’t want. IVR in banking…
3CX Review–The Good and Bad
3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact center or phone…
PhoneBurner Review–The Good and Bad
PhoneBurner is a virtual phone service specifically for high-volume outbound calling. It works best for sales teams that want to leverage PhoneBurner’s power dialer software,…
OpenPhone Review–The Good and Bad
OpenPhone is an ultra-simple phone system that’s suitable for solo use or teams of up to five people. It shines for its strong SMS messaging…
The 8 Best Aircall Alternatives & Competitors in 2024
Aircall is a powerful business communication platform that’s particularly useful for small cloud-based call centers. It’s flexible enough to support inbound, outbound, and blended contact…
Neglected IVR Best Practices That Really Count For Success
You’re not alone if you’ve found yourself endlessly pressing buttons while navigating an IVR menu, desperate for a simple solution. Most organizations neglect to prioritize…
Call Center Reporting: The Only Reports You Need to Create
In the call center world, data is more than numbers; it’s the secret sauce to making smart decisions. Imagine using data to find out exactly…
4 Steps For Writing a Call Center RFP (+Where to Post It)
If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking…
Call Center Integration: You Only Need to Unite 3 Systems
Most call center solutions offer a wide range of integration options. Just a few examples include ticketing systems, ecommerce, social media, and email integrations. But…
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