Your content marketing strategy influences how you reach your audience. If you don’t have a content strategy, now’s the time to create one. Many businesses feel overwhelmed about where to…
The 31 Best Homepage Design Examples and Ideas for Your Website
6 Colors That Are Proven to Boost Sales
What is a Sales Funnel, Examples and How to Create One
The Best Website Color Palettes to Increase Engagement in 2024
7 Call to Action Examples You Have Never Seen Before
4 Signs You Need to Upgrade to An Intelligent IVR
Traditional IVR systems can route callers to the right department and the next available live agent. Overall, it’s a simple and pretty straightforward system; when…
Make your website better. Instantly.
Over 300,000 websites use Crazy Egg to improve what's working, fix what isn't and test new ideas.
Free 30-day TrialA Call Path Is The Route Your Call Takes to Connect. And?
A call path is the journey a phone call travels from the moment you press send until it reaches the person on the other end…
Call Center Agent: Why the Dreaded Role Still Lives On
For many job seekers, the role of a call center agent is not atop their list of dream employment opportunities. Simply put, it doesn’t have…
A VoIP Call Center Must Have 5 Features to Be Worth The $
As any call center manager knows, an effective team needs to be able to scale up and down in size without affecting the quality of…
Nextiva vs Dialpad Comparison–Which One’s Right for You?
We recommend Nextiva for most people trying to decide between the two because it’s easy to use, deploy, and scale no matter how you plan…
The Only IVR Testing Tools Needed (+Where to Get Them)
IVR (interactive voice response) phone systems are often the first line of contact between a business and its customers. This means that any technical flaw…
The #1 Call Simulator Turning Staff Into Pro Call Handlers
Getting ready for a big game involves a lot of practice and preparation so you’re at your best when the time comes. In the customer…
The Best Free IVR (+ a Paid One That’s Budget-Friendly)
If you have the budget for an IVR system, Nextiva’s Advanced IVR is the best choice. But what if you don’t have the money and…
1200x628px Is Good For WordPress Featured Image Size, But…
A lot of websites set their featured image size at 1200x628px because this generally works well across most WordPress themes and page layouts. But that…
4 Steps to Get Useful Call Center CX Feedback From Callers
For any business looking to improve the CX (customer experience) of its call center, gathering caller feedback should be a top priority. Since you’re aiming…
IVR Compliance: What Matters Other Than Payment Processing
Most online resources about Interactive Voice Response (IVR) compliance only focus on the Payment Card Industry Data Security Standard (PCI DSS). That’s usually a mistake,…
IT
314 articles
Website
243 articles
Conversion
211 articles
Operations
174 articles
Workflow
116 articles
Marketing
81 articles
Design
74 articles
Sales
72 articles
Analytics
47 articles
Make your website better. Instantly.
Over 300,000 websites use Crazy Egg to improve what's working, fix what isn't and test new ideas.
Free 30-day Trial