Is Technology Impacting Your Email Conversion Rate?

by Kathryn Aragon

Last updated on December 28th, 2017

It’s a fact of life. As technology changes, so must your marketing.

Today, many of your followers read your emails on retina display devices. While that doesn’t seem to be a big problem yet, it could start affecting you soon.

What’s the deal with retina display? Since the display has such a high resolution, standard images don’t render well. They get fuzzy and ugly.

MailChimp explains it this way:

“The reason for that ugliness is an increase in PPI, or Pixels Per Inch, the measurement of the number of pixels spread across an inch of screen space. As displays get better and better, this number climbs higher. This increase has doubled the CSS pixel ratio of these displays from 1 to 2 (quirksmode explains here), so that a high-density display now has double the resolution of an older one; in the case of an iPhone 4s you go from a resolution of 480×320 to one of 960×640 instead, on the same 3.5 inches of screen.

“The increased definition makes the small images we all use across the web — icons, logos, etc. — look fuzzy and unfocused.”

If users can’t read your emails or consider them ugly, they won’t click through. Fewer clickthroughs means fewer conversions. Period.

Apple’s probably to blame. Never mind that we love the improved display their devices provide. But it won’t stop there. Once one brand introduces a new technology, others pick it up. It won’t be long before retina display will become the standard.

So it doesn’t hurt to be prepared. This infographic from EmailMonks explains more about the issue with retina display and then tells you how to create retina email.

Retina Email: Overhauling User Experience

retina email

Have you tried creating retina emails? What’s your experience?

Read other Crazy Egg articles by Kathryn Aragon.

No Comments


Get updates on new articles, webinars and other opportunities:

Kathryn Aragon

Kathryn Aragon is the former editor of The Daily Egg. She's a content strategist, consultant, and author of The Business Blog Handbook. Learn more at Follow her on Twitter.


Comment Policy

Please join the conversation! We like long and thoughtful communication.
Abrupt comments and gibberish will not be approved. Please, only use your real name, not your business name or keywords. We rarely allow links in your comment.
Finally, please use your favorite personal social media profile for the website field.


Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Show Me My Heatmap

To capture data, @blueearth recommends website heatmaps #CrushinItMN



What makes people leave your website?