Even in 2023, choppy phone calls and poor quality connections can sometimes feel like the rule rather than the exception. One of the reasons for…

If you’re tired of using data for calls when bad service keeps interrupting your phone conversations, it’s time to switch to Wi-Fi calling. Not only…

There are a million reasons why you might want to record a call. You might want to record your upcoming job interview so you can…

Call routing is the process through which incoming calls are directed to the relevant departments, agents, or individuals within an organization. Essentially, call routing is…

We’ve all sat through the customer service call of doom––it’s frustrating from the customer’s side, and a costly lost opportunity on the side of the…

Predictive and progressive dialers are indispensable tools for the best call center services, where time is of the essence and efficiency is key. They automate…

With a free plan and affordable prices for more feature-rich plans, Ooma helps customers set up a complete phone system. You get the essentials, like…