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If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super straightforward. There’s a…
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Free 30-day TrialIVR Analytics: Metrics That Say Your IVR System Is Working
When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how do you know…
The 8 Best Talkdesk Alternatives & Competitors in 2024
Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for contact centers with…
Exactly What An IVR Phone Tree Needs to Best Serve Callers
An IVR phone tree is like a map of your IVR’s pre-recorded messages and menu prompts. When implemented correctly, it can swiftly guide callers to…
7 Call to Action Examples You Have Never Seen Before
At great risk to my sanity, I went online with the intention of finding as much advertising as I could. The goal: to find call…
The 7 Best CallHippo Alternatives & Competitors in 2024
CallHippo is a simple and cost-effective virtual phone system. It’s a solid option for small teams with low-volume calling needs, and we typically recommend it…
Places Not Enough People Go For Leads For Cold Call Lists
Most salespeople take the path of least resistance when creating a list of cold call leads. They compile their lists from the usual suspects—sources like…
Nextiva Review–The Good and Bad
Nextiva is an incredibly popular provider in the business communications space. Its flagship products include an all-in-one customer experience platform and a standard business communications…
Why Natural Language IVR Is A Nightmare for Customers
The rise of automation in everyday life is often bemoaned for its displacement of the human touch. This is especially true when a technology is…
What Customers Want (And Certainly Don’t) With IVR Banking
When implementing an Interactive Voice Response (IVR) system in your bank, you must consider what your customers want—and what they don’t want. IVR in banking…
3CX Review–The Good and Bad
3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact center or phone…
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