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Free 30-day TrialAutomatic Call Distributor: Call Routing Rules Matter Most
An automatic call distributor (ACD) is a telephony device that routes incoming calls to available call center agents based on predetermined call-routing rules. ACD is…
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Customer retention measures what percentage of your customers stay with your business over time. It’s essentially your brand’s ability to turn customers into repeat buyers…
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Managing customer relationships is a vital piece of the contact center puzzle; the more you know about the needs and habits of your customers, the…
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If your business is in need of a cloud-based contact center solution that prioritizes both customer experience and agent empowerment—while also leveraging AI to automate…
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Modern technology makes it possible to have an entire call center run through the internet, which makes setting up a virtual call center easier than…
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As a call center manager, you know that monitoring how your agents are doing during calls is a big part of winning the game. It’s…
Pick Rev for Call Transcription (Unless It’s A Video Call)
Finding the time and effort to transcribe important customer service, sales, and other essential calls can be a major hassle for many businesses. If you’ve…
Want Call Center Training to Stick? Let Someone Else Do It
There’s no doubt that agent training is critical for making call centers more effective and more productive. At the same time, most call center managers…
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Today, video conferencing is the most popular way to conduct meetings for remote teams and other groups of people in different locations. For the most…
Want to Boost Call Center Sales? Start With These 2 Actions
Taking advantage of upselling and cross-selling opportunities is one of the quickest and simplest ways to increase sales at a call center. Specifically, upselling is…
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