Despite the hype around AI and machine learning, we don’t exactly foresee them having a significant effect on the majority of call centers for a…

When it comes to managing inbound calls, businesses often debate between answering services and call center services. On the one hand, you can route calls…

Imagine you call a business’s customer service line with what seems like a simple request, but you get bounced around from agent to agent, each…

If you’ve noticed that most IVR (Interactive Voice Response) scripts sound the same, that’s because, well, they are the same. This isn’t by accident. There’s…

Unified Communications as a Service (UCaaS) solutions combine apps and services such as call, chat, video, and video conferencing into a single cloud-based platform. It’s…

Call center quality assurance (QA) is crucial for the success of any contact center, no matter its size or industry. Implementing call center QA criteria…

If you’ve ever navigated an entire phone menu just so you could reach a human at the end, that was probably an Interactive Voice Response…

As more and more companies are building their call center operations around VoIP and IVR technology, many are now adding visual IVR to the mix….

We all know that first impressions matter, so if the programmed voice on your company’s IVR phone system is the first point of contact for…

When it comes to choosing between VoIP and UCaaS, it’s about more than just tech specs. You have to identify the right tool that aligns…

Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast selection of local,…

As Voice over Internet Protocol (VoIP) systems continue to grow in popularity, so too do the exploits that criminals are using to defraud these networks….

Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be leaving themselves open…

Toll fraud happens when scammers illegally access a company’s phone system to call high-cost, premium-rate numbers. It is a serious issue in telecommunications, costing the…

Imagine customer service that never sleeps—meaning you’ll face no late-night support scrambles and won’t have to worry about the limitations of human schedules and resources….

Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your customers no longer…

IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR systems themselves provide—like…