IT

In the call center world, data is more than numbers; it’s the secret sauce to making smart decisions.  Imagine using data to find out exactly […]

If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking

Most call center solutions offer a wide range of integration options. Just a few examples include ticketing systems, ecommerce, social media, and email integrations.  But

Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations.  For one, it doesn’t stop scammers

Nonstop customer calls can quickly strain your customer support resources and leave your customers feeling underserved and underappreciated. That’s why you need to have a

Porting a number to Google Voice involves transferring your phone number from your current carrier to Google Voice’s cloud-based communications platform. It’s a modern solution

When most people think of call centers, they tend to think of some negative stereotypes—and they wouldn’t be entirely wrong. The work environment can be

More businesses are using call forwarding than ever before. If you’re in the small percentage of companies who aren’t, you’re missing out—not just because it