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A contact center is like a call center on steroids; in addition to providing customer service via voice calls, a contact center offers customers a…
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Free 30-day TrialThe Only Way To Execute A UCaaS Migration Under Budget
Are you planning to switch from an on-premises communication setup to a cloud-based UCaaS system? Maybe—like most companies who are making the change—you’re excited about…
Google Voice vs RingCentral–How Do They Compare?
If you need one or two numbers to add to your existing phone, Google Voice is an affordable choice for personal and lightweight business use….
Best IVR Systems Compared
IVR stands for Interactive Voice Response, and it’s a technology used in automated phone systems so that businesses and customer support centers can intelligently route…
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RingCentral and 8×8 are both top-tier options in the VoIP phone system and business communications space. While the two platforms have lots of similarities, we…
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Genesys Cloud is an enterprise-level contact center and business communications platform. It’s a scalable option for global organizations with thousands of employees—particularly for contact centers…
Vonage vs RingCentral Comparison–There’s a Clear Winner
Vonage and RingCentral are both business communication platforms with strong calling capabilities. We recommend RingCentral as the better option for most businesses due to its…
Twilio Review–The Good & Bad
Twilio lets IT professionals build custom communication apps for contact centers and omnichannel customer engagement. We don’t recommend it unless you have an in-house development…
The Appeal of UCaaS Is Clear, But What About the Price?
Remember the early days of the internet, when you still had to juggle a dozen different communication tools? There were emails for this, video calls…
The 8 Best Dialpad Alternatives & Competitors in 2024
Dialpad is a powerful business communication platform that offers VoIP phone systems, video conferencing, and call center solutions. It works well for midsize contact centers…
9 Best Call Center Software (2024 Review)
The best call center software for you depends (almost entirely) on the number of agents you have. It sounds like an overly simplified approach, but…
Cut Wait Times With These 6 Call Center Queuing Tactics
Sitting on the phone listening to the same hold music over and over is very few people’s idea of a good time. Accordingly, if you…
Aircall Review–The Good & Bad in 2024
Aircall is a reliable cloud-based business phone system and call center solution. We recommend it for small teams with fewer than 100 agents who plan…
Dialpad Review–The Good & Bad in 2024
Dialpad is a robust call center and business communication platform.. It’s packed full of features, including advanced AI-powered insights and real-time AI coaching tools with…
CallHippo Review–The Good & Bad in 2024
CallHippo is an affordable virtual phone system and contact center solution for businesses. We recommend it for smaller startups with one to five users on…
The 7 Best RingCentral Alternatives & Competitors in 2024
RingCentral is a great choice for midsize businesses looking for an all-in-one communications system and high-volume call centers seeking advanced features. This VoIP phone system…
4 Rules to Join The Right Agents Together In A Call Group
A call group is a team of contact center agents that are grouped together to resolve incoming support calls based on certain criteria. This could…
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