Call center quality assurance (QA) is crucial for the success of any contact center, no matter its size or industry. Implementing call center QA criteria…

As more and more companies are building their call center operations around VoIP and IVR technology, many are now adding visual IVR to the mix….

We all know that first impressions matter, so if the programmed voice on your company’s IVR phone system is the first point of contact for…

When it comes to choosing between VoIP and UCaaS, it’s about more than just tech specs. You have to identify the right tool that aligns…

Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast selection of local,…

As Voice over Internet Protocol (VoIP) systems continue to grow in popularity, so too do the exploits that criminals are using to defraud these networks….

Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be leaving themselves open…

Toll fraud happens when scammers illegally access a company’s phone system to call high-cost, premium-rate numbers. It is a serious issue in telecommunications, costing the…

Imagine customer service that never sleeps—meaning you’ll face no late-night support scrambles and won’t have to worry about the limitations of human schedules and resources….

Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your customers no longer…

IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR systems themselves provide—like…

Unified Communications (UC) brings together a wide range of communication methods—such as phone calls, video chats, and instant messaging—into a single platform. This integration makes…

When cloud computing first burst onto the scene, not many people realized we were making a leap in computer technology as big as the invention…

TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending emails, transferring files,…

Outbound Interactive Voice Response (IVR) systems are transforming business-customer interactions by automating tasks like appointment reminders and payment confirmations. This frees up agents for more…

These days, firewalls aren’t just a part of building construction. More often, the term refers to a key component of your network security. Firewalls work…

Successful organizations know that the more interconnected their communication channels are, the better they can perform overall. With UCaaS (Unified Communications as a Service) platforms,…