IVR, also known as an interactive voice response system, is a technology used by businesses to communicate with customers through voice and touch-tone input. It…

Pumble is an emerging yet powerful team messaging application for businesses and teams of all sizes. It simplifies team communication by providing a central hub…

Your customers are everywhere—including the half a dozen social media and instant messaging platforms out there today. As you scale your business, you’ll encounter a…

Traditional call centers support one channel: voice. While simple and straightforward, this is no longer ideal in the age of a zillion marketing and communications…

Session Initiation Protocol (SIP) is the technical side of what starts, maintains, and terminates VoIP voice and video calls. Ever since the Internet Engineering Task…

Many businesses are switching from traditional telephone systems to Voice over Internet protocol (VoIP). That’s because opting for VoIP can result in savings of up…

Session Initiation Protocol (SIP) is what establishes, maintains, and terminates voice and video calls over the internet. It’s a signaling protocol that can determine where…

Session Initiation Protocol (SIP) registration is a means of identifying and authenticating a specific device for secure use on an internet-based Private Branch Exchange (PBX)…

If you get a message on your screen that says “Service Unavailable” when you’re trying to make a phone or video call, this is a…

So you’ve just installed your VoIP phone system, but now you’re facing issues. Maybe your calls are dropping or the audio is acting up. If…

Efficient customer support can set your business apart from the competition, and in today’s tight market, you need every advantage you can get. Helpshift’s motto…

Imagine setting up a video call for the most important investor meeting of the year and dealing with jitters, lag, and connectivity issues the whole…

RTP stands for real-time transport protocol, which is useful for delivering live media streams over TCP/IP networks. These streams are usually set up to be…

Ports are the usual suspects and scapegoats when something doesn’t work right in any internet connection, whether it’s a multiplayer video game or a stand-up…

If you are a Voice over Internet Protocol (VoIP) user, you may experience some occasional glitches and choppy sounds. These can be caused by many…

A Private Branch Exchange system (PBX) is a private telephone network that allows businesses to give employees unique phone numbers within their networks while also…

How you record a phone call on Android depends on what device you’re using, who your carrier is, and what operating system (OS) or software…