Pick Rev for Call Transcription (Unless It’s A Video Call)

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Finding the time and effort to transcribe important customer service, sales, and other essential calls can be a major hassle for many businesses. 

If you’ve ever tried to take notes by hand during a client call or team meeting, then you know just how difficult it can be. But there’s no reason you should be forced to take notes by hand these days—unless you’re a time traveler who got stuck in the past.

Instead, you can utilize a powerful transcription software solution to cut down your transcription time significantly, freeing you from the need to jot down notes by hand or by keyboard.

In particular, Rev is one of the best choices on the market for easy-to-use and affordable transcription software. Rev automatically transcribes voice call recordings with surprising speed and accuracy. 

That said, keep in mind that Rev is probably best suited for voice calls, so if you want a full transcript of video calls, you may want to opt for RingCentral’s platform instead due to its greater experience in the market. 

In any case, regardless of whichever call recording software you use, choosing the right software for your needs can save you hours of time each week. 

Choose Rev Call Recorder for Call Transcription

When you need reliable and efficient voice call transcription, Rev offers an excellent solution with VoIP call recording and transcription capabilities. The company guarantees 90% accuracy with its AI-powered text transcripts and 99% accuracy when using professional human freelance transcriptionists.

Screenshot of Rev homepage

Rev’s pricing plans include multiple transcription options at affordable rates:

AI Transcription

  • $0.25 per minute of audio or video
  • 5-minute turnaround time

Rev’s transcription service uses advanced AI to analyze audio recordings and generate text transcripts automatically—it’s the perfect option for teams that need transcripts fast and don’t have time for human review.

AI Captions

  • $0.25 per minute 
  • Receive files back in minutes

The Rev platform’s automated AI captions functionality is meant for creating subtitles and other captions for videos, enabling quick access to text records of conversations over the phone.

AI Subscription

  • $29.99 per month
  • 1,200 minutes of AI transcripts included

A subscription is probably Rev’s most cost-effective plan if you have frequent AI-powered transcription needs. You can even purchase additional minutes at discounted rates if needed.

Human Transcription

  • $1.50 per minute of audio or video
  • 24-hour turnaround on average

If your team isn’t keen on using AI or needs a higher guarantee of results, Rev offers professional human transcriptionists who can provide extremely accurate text records. While this is a more expensive option, it ensures complete accuracy where AI tools might make mistakes.

English Captions (by a professional)

  • $1.50 per minute
  • 24-hour turnaround using pro typists

You can also use Rev to produce subtitles and captions for your video media with the help of a professional transcriptionist.

Global Subtitles

  • $5.00-$12.00 per minute
  • Translated into multiple languages
  • 48-hour turnaround on average

While this is Rev’s most expensive plan, you can leverage its human transcription services with translations included to create subtitles in any of your team’s preferred languages. This is a great option for companies that need to appeal to a multilingual audience or who have separate business entities in multiple regions across the world.

Lastly, keep in mind that Rev offers integrated call recording directly within its mobile app and website dashboard. Any recordings become automatically available for near-instant AI or human transcription through Rev’s platform. This end-to-end recording and transcription can streamline your entire process for much faster workflows and results.

Pick RingCentral If You’re Transcribing Video Calls

While Rev includes video transcription capabilities in its offering, RingCentral has a more refined, long-standing video call transcription service that’s been optimized for business video conferencing needs.

The RingCentral platform enables both live real-time transcription and post-meeting captions powered by artificial intelligence that automatically transcribes the spoken conversation into text. With its live transcription, meeting participants can follow along with a scrolling transcript and even tap sections to jump back to those spots in the video meeting recording. This makes it simple for those who want quick clarification without causing an interruption, and for late joiners to catch up on whatever they missed.

Screenshot from RingCentral meeting showing how to download a transcript

Additionally, the full verbatim meeting transcript is stored by RingCentral and available to download, share, and reference after the meeting ends. Altogether, between the live views and post-meeting transcripts, RingCentral makes staying on top of fast-paced video calls effortless—while also capturing critical details that manual note-taking can easily miss.

Finally, one of the top reasons RingCentral stands out as the better option for video conferencing transcription is its inclusion of AI-powered live and post-meeting transcripts in its free base plan. 

Here’s a closer look at RingCentral’s pricing plans:

RingCentral Video Pro

  • Free to use 
  • AI-powered live and post-meeting transcription
  • Unlimited 50-minute video conferences
  • Up to 100 participants

RingCentral Video Pro+

  • $10 per user, per month, billed annually
  • Unlimited 24-hour video conferences
  • Up to 200 participants
  • Enhanced analytics and reporting

The availability of AI-powered transcription, even at the free level, is a key differentiator that makes RingCentral a preferable starting point for conveniently capturing notes and details from video conferences at little to no cost. While Rev provides transcripts as an add-on, for example, RingCentral builds it into its platform by default.

Bonus: Nextiva for Complete Call Monitoring

While Rev and RingCentral focus specifically on transcription, you may want yet another dedicated solution if you need full recording, monitoring, and call tracking. In that case, Nextiva is an effective call-tracking software that provides a complete business phone and communication system in one package.

As for its pricing, Nextiva’s Enterprise plan starts at $35.95 per user per month, including the following call management features:

  • Automatic call recording for inbound and outbound calls
  • AI-powered voice analytics to detect keywords, sentiment, and trends
  • Recording with transcripts for audio and video conference calls
  • Integrations with popular CRMs and other essential business platforms

Using Nextiva’s Enterprise business communication system, you can execute end-to-end call monitoring well beyond just transcription. This kind of functionality empowers you and your team to analyze interactions, ensure quality assurance, share record updates in real time, and ultimately deliver superior customer experiences.

Choosing the Right Call Transcription Software

Whether you’re looking to cut down on note-taking throughout the week or completely overhaul your team’s transcription and captioning processes, there are many available tools to meet your needs—just keep in mind that certain features may have a higher price tag than others, so be sure to weigh the costs and benefits against your budget and your goals.

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