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Reviews

Best Call Recording Software

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Recording calls isn’t new. But using them effectively is. How? With new and benefit dripping recording software, that’s how. Below we simplify why this is important and how to select the best provider for you. After sifting through dozens of features over the top 20 providers, we select LiveAgent as best for most users. LiveAgent streamlines customer service teams recording call experience. it’s the easiest way to support your team and help your team improve with quality control from recorded calls.

Best Call Recording Software For Most

LiveAgent Logo

LiveAgent

Best For Most

Get everything you need to streamline communications and record calls as a customer service team. LiveAgent includes ticketing, live chat, knowledge base creation, call center software, VoIP integrations, visitor monitoring, and unlimited call recording on the all-inclusive plan. Access your call history and play back calls from anywhere. Pricing starts at $39 per agent per month.

LiveAgent makes taking advantage of call recording easy. Plus it makes the customer experience better than most because of how easy communication with your business becomes.

Live chat, ticketing automation, and a customer service culture make your team experts shine when dealing with clients on any medium. This all-inclusive plan helps any business size and lets you playback calls and search through call history to tailor your customer service experience and eliminate the biggest problems that keep showing up.

The Best Call Recording Software Options to Consider:

  1. LiveAgent — Best for most
  2. 8×8 — Best for contact centers
  3. Hansen Software — Best for traditional phone lines
  4. PhoneWagon — Best for call tracking
  5. Callnote — Best for video call recording
  6. Cube ACR — Best call recording app for Android
  7. Rev — Best call recording app for iPhone
  8. Callcap — Best for call monitoring

When it Makes Sense to Invest Into Call Recording Software

There are plenty of use cases for call recording software. Any business using phone communication can benefit from a call recording tool.

Call recording software is necessary for sales and customer support teams. These tools can be used to verify compliance and confirm customer consent before billing a credit card, in addition to quality assurance. Support teams often use call recording software to train new agents and improve customer service throughout the organization.

Managers use call recording to see how their agents perform and handle phone calls with customers or prospects. 

Call recording software is crucial in phone meetings as well. Rather than trying to frantically take notes during a call and potentially missing important details, you can go back and listen to the conversation at a later time. 

No company is too large or too small for call recording software. These solutions are used by organizations with hundreds or thousands of employees and used by individuals to record calls on single devices. Even freelancers and sole proprietors leverage call recording tools for these types of use cases. 

If you make and receive calls for work, even via Skype, Slack, Zoom, Hangouts, and other similar alternatives, call recording software is a must-have.

#1 – LiveAgent Review — Best For Most

LiveAgent Logo

LiveAgent

Best For Most

Get everything you need to streamline communications and record calls as a customer service team. LiveAgent includes ticketing, live chat, knowledge base creation, call center software, VoIP integrations, visitor monitoring, and unlimited call recording on the all-inclusive plan. Access your call history and play back calls from anywhere. Pricing starts at $39 per agent per month.

LiveAgent is another software that’s going above and beyond basic call recording. It’s a complete communication solution for customer service teams. 

Over 35,000 businesses rely on LiveAgent. They provide tools for ticketing, live chat, knowledge base, call centers, and more. Plus, unlimited call recording is available in LiveAgent’s all-inclusive plan. 

The software can be used for both training and legal purposes. Regardless of your industry or compliance needs, LiveAgent can be the solution. They provide call recording software to financial institutions, healthcare professionals, FSA regulated companies, and more. Most users are complete stunned with all the features and service you get in this all inclusive solution.

Recorded calls are easily accessible from the call history dashboard. You can play those calls back directly from your web browser. 

As an all-in-one customer support solution, LiveAgent provides:

  • Unlimited ticket support history
  • Email ticketing
  • Live chat
  • Call center support
  • Real-time visitor monitoring
  • CRM integrations
  • Social media integrations
  • Audit logs
  • Integration with VoIP providers

The feature list is extensive. Call recording is just one component of this software. 

Again, LiveAgent only makes sense if you’re looking for a complete solution for your help desk or support team. It’s not a viable option as a standalone call recording tool.

Plans with call recording capabilities start at $39 per agent per month. Try it free for 14 days.

#2 – 8×8 Review — Best Call Recording Software For Contact Centers

8x8 Logo

8x8

Best for Contact Centers

Get all your communication systems in one place, including cloud-based video, voice, chat, and contact center solutions with 8x8. Call recording comes with every plan, and you can easily save recordings to your desktop, Dropbox, or 8x8 cloud account in a matter of seconds. Includes on-demand or “always record”, extension-level recording, and more. Paid plans start at $12 per user per month.

8×8 is an all-in-one communications system. They offer cloud-based voice, video, chat, and contact center solutions for businesses across a wide range of industries. 

More than one million business users worldwide rely on 8×8, including big names like McDonald’s, Farmers Insurance, and RE/MAX.

Call recording is just one of the many features available from 8×8. This advantage is offered with all of 8×8’s business phone solutions. Recordings can be saved to desktops, Dropbox accounts, or stored directly in the 8×8 cloud. 

Choose between on-demand recording or enable “always record” for all calls.

Some other key features of 8×8 for call recording include:

  • Extension-level call recording
  • Record inbound and outbound calls
  • Easy to review, download, or delete old recordings
  • Automatically tell the other party that the call is being recorded
  • Enterprise-grade reliability and quality

8×8 has other features for call monitoring and role-based access controls as well. 

This software is designed for businesses seeking an all-in-one communication solution. It’s perfect for contact centers and larger companies that need to record lots of inbound and outbound calls from multiple agents. 

But if you just want a simple call recording solution for your existing phone service, 8×8 is likely a bit more than you need. 

Plans start as low as $12 per user per month. Start a free trial and request a no-obligation quote to get started. 

#3 – Hansen Software Review — Best For Traditional Phone Lines

Hansen Logo

Hansen Software

Best for Traditional Phones

Add call recording to your analog phone system using Hansen Software’s call recording functionality without replacing your existing phone solution. Includes 24/7 technical support, blackout capabilities to avoid recording sensitive information, unlimited training sessions, MP3 or WAV formats, and on-premise or fully hosted solutions.

Hansen Software is a simple solution for recording calls on analog phone lines. Analog systems are also known as POTS (plain old telephone service). 

So, if you want to record calls without replacing your traditional phone system, Hansen Software can handle your needs. 

Businesses use Hansen Software’s call recording solution for a wide range of use cases. It’s ideal for compliance, risk management, and verification of conversations. The tool is also used for order taking, reviewing disputes, confirming orders, booking appointments, and more.

Sales teams and customer support teams alike rely on Hansen Software for call recordings. 

Some noteworthy highlights of the software include:

  • 24/7 support for technical emergencies
  • Offered as an on-premise or hosted solution
  • Blackout feature to prevent recording sensitive information
  • Save and email recordings in MP3 or WAV file formats
  • Unlimited new user training
  • Unlimited refresher training
  • One year of unlimited technical support

Hansen Software is compliant with regulations like PCI, HIPAA, FDCPA, MIPPA, TSR, Sarbanes-Oxley, TILA, and more.

Pricing is based on the number of lines your business has. Contact the Hansen Software sales team to get started. 

#4 – PhoneWagon Review — The Best For Call Tracking

PhoneWagon Logo

PhoneWagon

Best for Call Tracking

PhoneWagon exists to help marketing teams respond to leads, track spending, and win more customers. With it, you can track keywords, record an unlimited number of calls, access unlimited storage space, and create custom URLs to listen to calls with any web browser and operating system. Each plan includes an unlimited number of users, toll-free and local numbers, plus instant number setup. Plans start at $45 per month.

PhoneWagon is a call tracking solution built for marketers. It helps marketing teams respond to leads, track spending, and ultimately win more customers.

More than 10,000 businesses trust and rely on PhoneWagon.

PhoneWagon provides advanced call tracking capabilities, including keyword-level tracking. Aside from tracking, all plans come with unlimited call recording and unlimited call storage. It’s easy to access and listen to calls directly from the PhoneWagon dashboard. 

You can download the call recordings or create a custom URL so audio files can be played directly from a web browser. 

All PhoneWagon packages include:

  • Instant number setup
  • Local numbers
  • Toll-free numbers
  • Unlimited user accounts
  • Greeting messages
  • Custom call logging
  • Advanced reporting

PhoneWagon has a really cool “whisper messages” feature. This provides agents with context to where inbound calls are coming from, such as a specific promotion or marketing campaign.

Pricing is based on monthly minute usage. Packages start at $45 per month. Sign up now to start your free trial.

#5 – Callnote Review — The Best For Video Call Recording

Callnote Logo

Callnote

Best for Video Calls

Start recording your Zoom, Meet, Skype, FaceTime, GoToMeeting, Facebook, and Webex video calls with Callnote’s video recording functionality. Includes the ability to record audio and video separately during any call. Plus, you can edit, comment, transcribe, take screenshots, and add captions as required. Includes automatic or on-demand recording with cloud-storage integrations for storage. Pricing starts at $39.95 per year.

Callnote is a bit unique compared to some of the other solutions on our list. The software is designed to record video calls on some of the most popular platforms for business communication.

You can even use Callnote to record audio and video separately during a call.

Callnote is desktop software available for Mac and Windows. You can use it to record audio and video calls from Skype, Hangouts, Zoom, Viber, Facetime, GoToMeeting, Webex, Facebook, and more. 

In addition to call recordings, Callnote has plenty of other useful tools and features, including:

  • Automatic recordings
  • On-demand recording
  • Ability to edit video recordings
  • Add titles, comments, graphics, and soundtracks to recordings
  • Transcribe recordings to text
  • Cloud integrations for storage
  • Ability to take snapshots during a video call

Pricing is primarily based on the features available and the platforms used for call recordings. Video recording is only available on the Pro plan, which starts at just $39.95 per year.

Try Callnote for free with a two-week trial. 

#6 – Cube ACR Review — Best Call Recording App For Android

Cube ACR Logo

Cube ACR

Best for Android Users

Get the mobile app designed specifically for recording Android calls and VoIP app calls with ease and the highest quality. You can shake your phone during conversations to mark important sections of each call, making it easy to come back later and find what you need. Includes silent mode, geotagging, PIN-locking, and cloud backups for just $1.99 per month. Download it from the Play Store to get started!

Cube ACR is a simple call recording app for Android users. 

You can download it from the Google Play Store to automatically record cell phone calls and conversations from VoIP apps.

With Cube ACR, you can just shake your smartphone during a conversation to mark important parts of the call. This makes it easier to find that part when you go back and listen to the recording.

Some of the top features of this call recording app include:

  • Geotagging
  • Silent mode
  • Cloud backups
  • Data security with PIN-lock
  • Automatically delete old recordings to free up space

For such a basic app, Cube ACR has surprisingly good recording quality. It can record calls from all VoIP phone apps, including Skype, Line, Viber, WeChat, Telegram, and more. 

The app starts at just $1.99 per month. 

#7 – Rev Review — Best Call Recording App For iPhone

Rev Logo

Rev

Best for Apple Users

Rev is a transcription and call recording tool specifically for iPhone users. With it, you can record inbound and outbound calls in just a few taps, record an unlimited number of calls, and share recordings via integrations with cloud storage services or email. But the best part? Call recording is 100% free with no hidden fees.

Rev is a popular online transcription service. The software is used by 170,000+ people worldwide. 

But in addition to the transcription tools, Rev is the best call recording app for iPhone users. 

Rev is the easiest way to record calls inbound and outbound calls from an iPhone for personal and business use alike. The app has over 50,000 monthly active users. 

The software isn’t as advanced as some all-in-one business solutions. But for basic use, it has what you need to get the job done.

Features and benefits of Rev include:

  • Free call recording
  • Unlimited call recording
  • No ads or hidden fees
  • In-app transcription service
  • Share recordings and transcripts via Dropbox, email, etc.

If you’re seeking a free, no-frills iPhone app for call recording, look no further than Rev. 

#8 – Callcap Review — The Best For Call Monitoring

Callcap Logo

Callcap

Best for Call Monitoring

Get everything you need to track and monitor business calls so you can improve phone service quality across your entire business. Plus, you can use your call recordings for training, identifying lost opportunities, performance monitoring, and more. Enjoy unbiased, third-party call monitoring and analysis services to improve quality without lifting a finger.

Callcap is an all-in-one solution for call tracking and call monitoring. It’s built for businesses that always want to improve the quality and service they deliver over the phone. 

Call recording is just one of the many advantages of using Callcap. These recordings are available from anywhere, at any time. 

Organizations use Callcap’s call recording solution for training purposes, lost opportunity identification, employee monitoring, and more. 

What makes Callcap unique from other call recording tools is its third-party monitoring services. Callcap’s unbiased team of experts can independently review your calls. After listening to a recorded call, they’ll provide you with:

  • Catalog item tracking (based on items discussed during the call)
  • Customized scorecards
  • Notes related to how calls were mishandled
  • Key points of the conversation
  • Lead opportunities

Callcap is the best way to monitor performance and customer satisfaction. A third-party monitoring service is more advanced than a basic call recording tool. But the cost is justifiable for the boost in sales performance. 

All calls recorded with Callcap secure and PCI compliant. 

Request your personalized demo to get started. 

Methodology For Choosing The Best Call Recording Software

Certain features must be evaluated as you’re weighing different options and comparing call recording solutions. This is the methodology we used to narrow down the top picks listed above. You can also use it to find the best call recording software for your business. 

Software Type

There are several different types of call recording software. These tools are offered as a standalone solution, smartphone app, or included as part of a more extensive call center software or business phone service. 

Businesses that don’t want to change or upgrade their existing phone solution should stick with a standalone tool, either as a desktop, cloud-based, or mobile app. But for those seeking an all-in-one solution for call recording and business communications, consider something more advanced. 

Call Types

What types of calls are you going to record?

Some software is made for recording calls from analog lines or POTS (plain old telephone service). Other options are made for recording smartphone calls, video calls, and calls made from third-party VoIP apps. 

Are your calls inbound or outbound? Is the software for sales or support teams? 

The answer to these questions will help you narrow down viable options. 

Call Monitoring

Call monitoring is an advanced feature offered in some call recording solutions.

This allows managers or supervisors to listen in on calls taken by agents. It’s usually used for quality assurance and training purposes. But some call monitoring systems are even more advanced. You can get all monitoring services from a third-party to provide independent insights without bias towards the agent, customer, or prospect.

Many businesses don’t need call monitoring capabilities. But it’s definitely nice to have, especially for calls related to sales and customer service. 

Storage and Sharing

What happens to the recordings after the call has ended?

Some software will store calls within the platform itself, while others integrate with third-party cloud systems like Google Drive or Dropbox. How easy is it to access an old call? What type of storage restrictions will you be faced with? Can you download or share recordings with other users?

All of these instances must be taken into consideration as you’re shopping around. 

LiveAgent Logo

LiveAgent

Best For Most

Get everything you need to streamline communications and record calls as a customer service team. LiveAgent includes ticketing, live chat, knowledge base creation, call center software, VoIP integrations, visitor monitoring, and unlimited call recording on the all-inclusive plan. Access your call history and play back calls from anywhere. Pricing starts at $39 per agent per month.

Summary

Call recording software has become a must-have in the world of business communication. 

But which software is the best? With so many options to consider, naming just one as the best overall is unrealistic. The answer depends on what you’re looking for.

LiveAgent is our best for most users top pick.

8×8 is an all-in-one business communication software with unlimited call recording capabilities. Those of you who want to record calls using a traditional phone line, go with Hansen Software.

Cube ACR is the best call recording app for Android, while Rev is the best for iPhone users. 

PhoneWagon specializes in call tracking, and Callcap specializes in call monitoring. If you want to record video calls, Callnote will be the best option for your business.

Regardless of your call recording needs, this guide has a solution and perfect recommendation for you.


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