You don’t want to spend minutes dialing by hand and waiting on the phone. These minutes can add up like loose change. Auto dialer software eliminates that wasted time by doing it for you. We researched dozens of providers and underlined the best features, pointing them out below . We found Five9 to be best for most businesses. They have a extremely customizable system, and guarantee to increase conversions for your business.
The Best Auto Dialer Software for Most
Five9 has everything you need in quality auto dialer software for businesses of any size. Used by household names, including FitBit and DoorDash, it’s designed to boost productivity by reducing downtime.
It has some extra features you won’t find with other auto dialers, like time zone calculation, which helps you call customers at the best time for them. Using Five9 means you won’t have to worry about dropped calls or system unavailability.
If you want auto dialer software that lets you customize your call center, Five9 has an easy-to-use platform and plenty of features, so you can choose what you need most.
Best Auto Dialer Software Options to Consider
- Five9—The best for most users
- PhoneBurner—The best for remote call management
- RingCentral—The best for regulatory compliance
- Genesys Cloud—The best for insights and reporting
- Voicent—The best for voice features
- NICE inContact—The best for large-scale operations
- Talkdesk—The best for future-proof contact
When It Makes Sense to Invest in Auto Dialer Software
If your business is growing, you might find it helpful to use auto dialer software to grow even faster. This type of software helps make your team more efficient and brings in more revenue. Look for these signs that you might be ready to invest in auto dialer software:
High Outbound Call Volume
When you think of high outbound call volume, maybe you think of telemarketers. But they’re not the only ones who make a lot of calls.
Auto dialer software can help people in these industries, too:
- Real estate
- Home services
Each of these businesses needs a way to keep track of their calls and marketing campaigns. Using an auto dialer makes those calls quicker. When your team doesn’t waste time pressing buttons, they can spend more time on the important part—converting leads.
Too Much Downtime
Auto dialer software helps reduce the wait time when your team makes a call. Some software can even call multiple businesses and customers at once.
Auto dialing software also means your team doesn’t have to look up numbers from a call list. You can almost always import your contacts to your software, and then the software will select the next number to call.
Losing Track of Customers
Most auto dialing software also helps manage your marketing. You can keep track of which customers you’ve called and their responses with CRM integrations.
Auto dialer software can log calls and keep a record of what calls you’ve made, which ones connected, and which ones resulted in a sale. The software streamlines your campaign, so you never miss or lose information.
#1 – Five9 – The Best Auto Dialer for Most Users
Five9 helps thousands of businesses make calling more efficient with its cloud-based call center. Your team can achieve 300% more conversions with Five9 because it reduces the time they spend waiting and increases time spent talking to customers.
The software does some of the thinking for you. Your team doesn’t have to calculate time zones or agonize over compliance because Five9 makes sure you’re always in line with industry regulations. The software also has four different types of dialers:
- Predictive: Predictive dialing helps productivity by predicting when the agents you call will be available.
- Power: Using a calls-to-agents ratio, Five9 automatically calls the next contact for you.
- Process: Five9 only connects you to calls when someone answers.
- Preview: Seeing the person’s contact information on the other end means you know how to help them before they even pick up the phone.
With customizable options and an integrated CRM, you don’t have to worry about missed opportunities. Five9’s reliable system has 99.99% availability, making it a brand you can trust to serve you and your customers.
In terms of pricing, Five9 doesn’t post costs on its website, however, the four bundles are listed and show all features included in each. They are:
- Core: Voice contact center
- Premium: Digital engagement
- Optimum: Workforce optimization
- Ultimate: Workflow automation
You can view a demo and request a quote here.
#2 – PhoneBurner – The Best for Remote Call Management
PhoneBurner gives you access to its cloud-based software from anywhere with VoIP dialing. This auto dialer software was made to accommodate remote teams. PhoneBurner has a completely remote team that knows what other remote teams need to succeed.
You don’t need any extra equipment, and you don’t have to restrict calling time to when you’re in the office. Your team can make up to 80 calls per hour and increase their productivity by 400% with PhoneBurner.
The software’s integrated sales CRM makes it easy to manage a sales campaign and keep track of your contacts. It even integrates with Salesforce, HubSpot, Zapier, and just about any other CRM software you use.
PhoneBurner gives you unlimited power dialing, along with voicemail drop and call recording. It sends emails, so you can do more than just make calls. It also tracks emails, links, and attachments you send.
With custom dispositions, call tracking, and analysis, you’ll know everything that goes on every step of the way. Plus, you can choose optional add-ons like text messaging and local identification.
When it comes to administrative features, PhoneBurner includes:
- Dedicated admin portal
- Control over seats in the system
- Smart lead distribution
- Real-time reports and leaderboards
- Content sharing
- Dedicated success manager for teams with at least five people
PhoneBurner has three pricing tiers:
- Standard: $126 per user per month, billed annually
- Professional: $152 per user per month, billed annually
- Premium: $169 per user per month, billed annually
The Standard plan gives you all of the features listed above, and the company offers discounts based on the size of your team and your term length.
Professional adds an open API, live call listening in, 20,000 contacts per month, and 90-day call recording storage. Premium adds to that with a dedicated inbound number, SMS texting, priority phone support, 50,000 contacts per month, and unlimited call recording storage.
#3 – RingCentral – The Best for Regulatory Compliance
RingCentral Contact Center is a full-service option that takes care of communication across all channels. Its TCPA Safe Dial lets you contact unsubscribed cell numbers without facing legal issues. Its compliance solutions from DNC.com and Gryphon Networks help you cover all your bases.
You can use RingCentral Contact Center no matter where you are when you set it up on your phone, laptop, or other device. Get on the phone right away with an easy set-up that takes minutes, not days.
RingCentral gives you four packages to choose from:
- Essentials: Starts at $19.99 per user per month, billed annually
- Standard: Starts at $27.99 per user per month, billed annually
- Premium: Starts at $34.99 per user per month, billed annually
- Ultimate: Starts at $49.99 per user per month, billed annually
Essentials comes with messaging and phone service for up to 20 users. You can make unlimited calls to business or toll-free numbers in the United States and Canada, plus unlimited business SMS. Team messaging and document sharing make it easy to communicate internally, too.
With Standard, you have everything in Essentials, plus video calling for unlimited users. You can also call businesses in over 100 countries, plus take advantage of unlimited internet fax and audio conferencing.
You can conduct video calls with up to 100 participants for up to 24 hours at a time. With integration capability with Microsoft 365, GSuite, Slack, and more, you’ll have all the tools you need all the time.
Premium gives you all Standard features, plus an open platform and automated call recording. With single sign-on and multi-site management, you can handle all administrative aspects of your software from one account. This package gives you CRM integrations like Salesforce and Zendesk, plus industry-specific and custom integrations.
Ultimate comes with everything in the Premium package, plus device status reports and status alerts, and unlimited storage.
#4 – Genesys Cloud – The Best for Insights and Reporting
Genesys Cloud simplifies customer contact with phone, video, chat, and email. It offers plenty of insights that allow you to keep track of your campaigns and understand how to improve them. The software comes with predictive dialing, so you know when different agents will be available before you call.
Genesys Cloud maximizes agent productivity and contact with customers. It also reduces operational costs and comes with quality assurance and compliance features.
You can choose from three packages:
- Genesys Cloud 1: $75 per named user per month, billed annually
- Genesys Cloud 2: $110 per named user per month, billed annually
- Genesys Cloud 3: $140 per named user per month, billed annually
Genesys Cloud 1 gives you the tools for basic outbound campaigns. It comes with unified communication, so all of those tools are easy to find when you need them. Interaction recording, speech-enabled IVR, and voice bots help your team reach more people without losing track of customers. With real-time historical views, historical reporting, and performance dashboards, you’ll know exactly how many leads you’re getting.
Genesys Cloud 2 upgrades you with unlimited email and chat with chatbots included. AI-powered customer engagement saves your team time, and advanced outbound campaigns let you do more than place calls. The quality management and compliance features ensure that every call is up to code and your team connects with customers.
With Genesys Cloud 3, you get maximum IVR minutes and data storage, SMS and messaging, and screensharing. Above all, this package comes with workforce management, making your team more cohesive and ensuring that no one gets overwhelmed.
Along with these packages, you can get other add-ons, though the price might change based on what you choose. Keep in mind that this is the only auto dialer software that gives you all insights features in every package.
#5 – Voicent – The Best for Voice Features
Used in over 50 countries, Voicent has a built-in CRM to track calls, customers, and campaigns. It comes with great automation features for tracking and responding.
Its most convenient feature is its pre-recorded messaging. You can send out automated voice messages in your voice or the computer’s when an answering machine picks up.
Voicent can send out simultaneous calls and do text to speech with personalized messaging. You can also get automated, predictive, progressive, and preview dialers to make things versatile and convenient for your team.
Voicent has tons of optional features, including:
- Workflow automation
- Customer journey management
- Email campaign tool
- Call center management
- Dedicated cloud account
- Caller ID
Unlike most auto dialer software, Voicent gives you unlimited calls starting at $19 per user per month when billed annually plus a usage fee. You can choose additional add-ons based on your business needs and how you want to connect with customers, such as additional voice channels, caller ID, and call center management.
#6 – NICE inContact – The Best for Large-Scale Operations
NICE inContact works well for larger companies that need auto dialer software to scale up as they continue to grow. This software has a predictive dialer designed to increase the amount of time you spend talking to customers, preventing hang-ups, and increasing your company’s revenue.
The digital-first omnichannel routing gives your business the flexibility it needs to succeed. Workforce management helps your team meet company goals, and AI helps them meet customer needs more quickly.
Customer journey management lets you find patterns in the customer experience so that you continue to provide the best service. You can even get customer analytics and omnichannel routing with 99.99% uptime.
CXone with NICE inContact makes everything convenient with one cloud and a cohesive experience. Its call center comes with features like:
- Automatic contact distributor
- Interaction channels
- Voice response
- Partner AI chatbots
- Quality management
- Voice as a service
- CRM integrations
You won’t find pricing on the company website. Since you customize the packages, you’ll have to talk to a representative for pricing that fits your business.
#7 – Talkdesk – The Best for Future-Proof Contact
Talkdesk’s CX Cloud lets you adapt your contact center to your business and customer needs over time. It offers a call center solution through one platform and gives you an edge over the competition with customizability and future-proof design.
The intuitive interface is all about increasing productivity. It gives you features like customer engagement, workforce engagement, enterprise collaboration, AI, analytics, and insights in one place. Talkdesk comes with over 60 integrations. You don’t even need to know coding to customize the software.
You can choose from three Talkdesk packages:
- Professional: For small and mid-sized contact centers
- Professional Plus: For larger contact centers or ones with mobile agents
- Enterprise: For large contact centers that need customization
Professional comes with ACD and studio IVR, so calls go to the right people. Business Intelligence and Salesforce Integration mean that your campaigns come with the right tools to bring in more leads. With over 50 AppConnect partners, you’ll have the security you need to keep calls going through and keep customers coming in.
Professional Plus upgrades you with Mobile Agent for Android and iOS so that you can make calls from anywhere. Real-time and historical reporting APIs, plus CSAT SMS surveys, meaning you can gather the information you need to know who’s responding favorably (or not) to your campaign.
Enterprise is made for businesses that need the ultimate customizable contact center. With custom report and dashboard creation, you can make your campaign your own. 100% uptime SLA and all APIs mean you have the security and availability to make calls anytime.
You can select add-ons to make your contact center even better, like speech analytics, a virtual agent, and screen recording. The price depends on the features you choose.
Pricing is not available on the website, and you can request a demo or a custom quote here.
Methodology for Choosing the Best Auto Dialer Software
Depending on your industry, you need specific features with your auto dialer software. Once you know what you need, it makes finding the right one simple. Here’s what I looked at to narrow down the auto dialer software options for this list. Use these criteria when doing your research.
Making your team more efficient means they need to be able to find auto dialer features without a second thought.
Talkdesk and PhoneBurner stand out as especially user-friendly options from this guide. You can find everything in one place, with no surprises.
When you consider auto dialer software, make sure that whatever tools your team needs are front and center. Accessible tools will bring in more leads, allow for more calls, and ultimately create more success for your campaign.
It’s not enough to route calls to a random agent. Your workflow automation features should be able to detect the most appropriate person to handle each call.
One of the most important features when it comes to automation is preview dialing. You’ll find that feature in Five9 and Voicent, which allows you to see who you’re calling and know how to help them before they answer.
Voicent also has an automated voice. If you purchase that feature, just make sure it can detect an answering machine and leave a message. These types of automation are essential for lead generation and connecting with customers.
With so many people working from home, you need auto dialer software that you can use from anywhere. Some are better than others for remote work, like PhoneBurner, which was created specifically for remote teams.
Remote capability means that if you don’t work from the office, you still have all the necessary features without making any major alterations.
Built-in CRM software allows you to manage calls and keep track of customers without going out of your way to buy additional software. CRM integrations make for higher productivity and more lead generation, so it’s even better if the auto dialer software comes with one.
If you have a CRM already, make sure it works with your new auto dialer software. That way, you don’t have to worry about importing or transferring contacts or other information.
While Five9 takes the top spot for best auto dialer software for most, you have plenty of excellent options.
PhoneBurner works seamlessly for remote teams of all sizes, whereas Talkdesk gives you a future-proof option if you plan to grow your business. When you want insights, go for Genesys, and if you’re worried about sticking to regulations, RingCentral has the compliance features you need.
No matter your business, you can find auto dialer software that increases your team’s productivity and puts your company on the path to greater success.