Do you know the best-kept secret to selling over the phone? Not wasting time. That’s where autodialer software enters the picture. It eliminates wasted time by calling automatically and giving your team the best chances to close. After researching dozens of providers, we found Nextiva to be best for most businesses. It’s the ability to sync with your CRM and let reps call from within your CRM streamlines your team’s efforts and makes calling through long lists a breeze.
The Best Auto Dialer Software for Most
We know a lot of companies looking for auto dialer software already have a mature contact list in their preferred CRM. Why worry about how well your auto dialer can integrate with it when you can sync it with Nextiva and unlock one-click calling as well as detailed call pop?
Nextiva’s click-to-dial feature is a win for any organization whose CRM really runs its operations. It integrates with the biggest names in the category like HubSpot, Salesforce, Zoho, and Zendesk. Chances are, what you’re already leaning on plays nicely with Nextiva, allowing you to do more with both platforms working together beautifully.
The 7 Best Auto Dialer Software Options to Consider
- Nextiva — The best for most (For a limited time get 25% off, plus a free phone, when you sign up!)
- Five9 — The best for long sales cycles
- RingCentral —The best for regulatory compliance
- Genesys Cloud —The best for insights and reporting
- Voicent — The best for voice features
- NICE CXone — The best for large-scale operations
- Talkdesk — The best for future-proof contact
When It Makes Sense to Invest in Auto Dialer Software
If you’ve got a growing business, adding an auto dialer will help it to grow even faster.
Auto dialer software will increase the efficiency of your team while simultaneously bringing in more revenue. Both of these are possible because auto dialer software allows you to make a high volume of quality calls without your agents wasting time dialing manually.
Chances are good that when you think of high outbound call volume, you think of telemarketers. However, you may be surprised to find they’re not the only ones who make a lot of calls.
Autodialer software works wonders in these industries, too:
- Real estate
- Home services
Businesses in each of the above industries need a way to keep track of their calls and marketing campaigns. By adding an autodialer to the picture, your team is able to make those calls quicker. When they cut the time spent pressing buttons, they can increase the time on the important part—converting leads.
Too Much Downtime
Autodialer software helps reduce the wait time when your team makes a call. Some software options can even call multiple businesses and customers at once.
As we mentioned in the introduction, auto-dialing software also means your team doesn’t have to look up numbers from a call list. You can almost always import your contacts to your software, and then the software will select the next number to call.
Losing Track of Customers
Most auto-dialing software also helps manage your marketing. You can keep track of which customers you’ve called and their responses with CRM integrations.
Autodialer software can log calls and keep a record of what calls you’ve made, which ones connected, and which ones resulted in a sale. The software streamlines your campaign, so you never miss out on or lose information.
Frustrated Sales Reps
Your sales team wants to be selling every minute of the workday, especially if their compensation is highly based on commission. But sales reps can start to get frustrated if they’re spending more time listening to dial tones than pitching prospects.
An unhappy sales team is bad for morale and worse for your business. But with auto-dialer software, your sales team won’t be complaining about having nobody to talk to.
#1 – Nextiva – The Best Auto Dialer for Most
After using a CRM for a while, you might start to question whether it syncs as well as it could with the software that drives your business. Some solutions don’t integrate with certain CRMs, limiting what you can do.
Not with Nextiva. Using Go Integrator, Nextiva One—the company’s flagship VoIP platform for everything from voice and video calling to texting, faxing, and team chat—plays nice with the best and most popular CRMs in the category, such as HubSpot, Zendesk, Salesforce, and SugarCRM.
Now’s a good time to mention Nextiva doesn’t have a true auto dialer, per se. But by integrating your CRM with Nextiva through Go Integrator, you unlock a few key tools for streamlining your outbound calling to save reps time and improve results:
- Click to Dial allows any rep to dial directly from a list in your CRM
- Contact Popping so a rep can call up details from the CRM about who they’re calling
- Contact Searching let you simultaneous search Nextiva call history and CRM lists, enabled Click to Dial on results
While you can press one button and start a series of outbound calls, you can easily segment lists in your CRM and provide them to reps to work through. Click to Dial is every bit as good as an auto dialer in terms of speeding up the process and reps get a bit more information on each call because of the flawless sync with your CRM.
Best of all, you don’t have to do any hard work to get your CRM and Nextiva to play nice with each other. Just head to Nextiva’s page for available integrations and click your CRM to enable.
Most of the popular CRMs can be integrated if you’re on Nextiva’s Professional plan, which starts at $22.95 per month.
If you’re using a more robust solution like Oracle Sales Cloud or if your team uses ServiceNow, you’ll want the Enterprise plan. Despite the name, it’s not much more expensive than the Professional tier—starting at just $10 more per user per month.
To learn more about the features and services available, check out our Nextiva review.
Fortunately for you, you can get a special discounted rate on Nextiva plans. Click this link and pay a lower monthly bill than the price points we mentioned above.
Help your reps get more calls out and more out of each call. Get started with Nextiva’s full communications platform today and reap the benefits of seamless integration and one-click dialing from within your CRM.
#2 – Five9 – The Best Auto Dialer for Long Sales Cycles
Five9 helps thousands of businesses make calling more efficient. Your team can achieve 300% more conversions with Five9 because it reduces the time you spend waiting and increases the time spent talking to customers.
The software does some of the thinking for you. Your team doesn’t have to figure out time zones or agonize over compliance because Five9 makes sure you’re always in line with industry regulations. The software also has four different types of dialers:
- Predictive: Predictive dialing helps productivity by predicting when the agents you call will be available.
- Power: Using a calls-to-agents ratio, Five9 automatically calls the next contact for you.
- Process: Five9 only connects you to calls when someone answers.
- Preview: Seeing the person’s contact information on the other end means you know how to help them before they even pick up the phone.
With customizable options and an integrated CRM, you don’t have to worry about missed opportunities. Five9’s reliable system has 99.99% availability, making it a brand you can trust to serve you and your customers.
In terms of pricing, Five9 doesn’t post costs on its website, however, the four bundles are listed and show all features included in each. They are:
- Core: Voice contact center
- Premium: Digital engagement
- Optimum: Workforce optimization
- Ultimate: Workflow automation
You can view a demo and request a quote here.
#3 – RingCentral – The Best for Rock Solid Compliance Management
RingCentral Contact Center is a full-service option that takes care of communication across all channels. Its TCPA Safe Dial lets you contact unsubscribed cell numbers without facing legal issues. Its compliance solutions from DNC.com and Gryphon Networks help you cover all your bases.
You can use RingCentral Contact Center no matter where you are when you set it up on your phone, laptop, or other device. Get on the phone right away with an easy set-up that takes minutes, not days.
RingCentral gives you four packages to choose from:
- Essentials: Voice-only CX with advanced routing capabilities
- Standard: Advanced Omnichannel CX with voice and digital
- Premium: Advanced Omnichannel CX with basic Workforce Engagement
- Ultimate: Advanced Omnichannel CX with advanced Workforce Engagement
Additionally, you can select add-on packages to any plan for things like extra toll-free, international, vanity, or local phone numbers. These prices can be a little tricky to understand, as some of them have a charge per user per month, some have a one-time fee, and some have both charges.
You also can subscribe to the RingCentral Webinar feature, where you can host webinars for anywhere from 100 to 10,000 attendees for a monthly or annual fee. New users may be able to try the Webinar feature for free.
Essentials comes with call recording functionality, so you can easily store and review calls for training and audit purposes. It offers up to 5 GB of active recording storage. With integrated UCaaS, you can deliver great customer experience by connecting agents with experts across the company and simplify deployment with one partner for all communication needs.
With the Standard tier, you receive everything in Essentials plus 30+ digital channels as well as advanced call recording. The 30+ digital channels allow you to seamlessly handle and move customer conversations when needed.
The Premium tier gives you all the features in Standard, plus quality management and screen recording. The quality management feature will allow you to engage with and empower agents with feedback forms, self-evaluation tools, and training.
The Ultimate tier comes with everything in the Premium package, plus workforce and performance management.
If you are subscribing to any of these four plans, you will have to contact the RingCentral sales team to subscribe. If you have more than 50 users, RingCentral offers a volume discount. Also, paying annually instead of month by month can save you up to 33%.
We wrote a detailed review of RingCentral and its phone services, if you would like more information. Or, if you would like to know how Nextiva and RingCentral stack up with each other, we put together a detailed Nextiva vs. RingCentral comparison article.
#4 – Genesys Cloud – The Best for Insights and Reporting
Genesys Cloud simplifies customer contact with phone, video, chat, and email. It offers plenty of insights that allow you to keep track of your campaigns and understand how to improve them. The software comes with predictive dialing, so you know when different agents will be available before you call.
Genesys Cloud maximizes agent productivity and contact with customers. It also reduces operational costs and comes with quality assurance and compliance features.
There are five packages to choose from, although not all of them will be suitable for your needs.
- Genesys Cloud CX 1 Voice: $75 per user per month, billed annually
- Genesys Cloud CX 2 Digital: $95 per user per month, billed annually
- Genesys Cloud CX 2 Digital + Voice: $115 per user per month, billed annually
- Genesys Cloud CX 3 Digital + WEM: $135 per user per month, billed annually
- Genesys Cloud CX 3 Digital + WEM + Voice: $155 per user per month, billed annually
The different plan options are somewhat complex. But in terms of dialing capabilities, you’ll want to focus on any of the plans that include “Voice” in the name.
For example, the Cloud CX 3 Digital + WEM is one of the highest-tier plan options. But since “Voice” isn’t included in the package, you’re not even getting the basic outbound voice features that come with the entry-level CX 1 tier.
The Cloud CX 2 Digital + Voice will be the best option for most businesses. It’s an amazing value for organizations seeking the best of both worlds—high-quality voice capabilities complete with digital engagement features. You’re getting a unified communications solution with speech-enabled IVR, voicebots, chatbots, unlimited chat and email, inbound voice routing, and more.
All plans come with real-time insights, historical reporting, and performance dashboards. These are quality features for businesses that value data and quality reports.
Genesys also has an AI Experience add-on that starts at $40 per month. This robust technology comes with predictive call routing, predictive engagement, and provides agents with real-time contextual knowledge about conversions.
Reach out to the Genesys sales team to get started today.
#5 – Voicent – The Best for Voice Features
Used in over 50 countries, Voicent has a built-in CRM to track calls, customers, and campaigns. It comes with great automation features for tracking and responding.
Its most convenient feature is its pre-recorded messaging. You can send out automated voice messages in your voice or the computer’s when an answering machine picks up.
Voicent can send out simultaneous calls and do text to speech with personalized messaging. You can also get automated, predictive, progressive, and preview dialers to make things versatile and convenient for your team.
Voicent has tons of optional features, including:
- Workflow automation
- Customer journey management
- Email campaign tool
- Call center management
- Dedicated cloud account
- Caller ID
Unlike most auto dialer software, Voicent gives you unlimited calls starting at $19 per user per month when billed annually plus a usage fee. You can choose additional add-ons based on your business needs and how you want to connect with customers, such as additional voice channels, caller ID, and call center management.
Voicent works really well for businesses that want enterprise-grade call center features in addition to auto-dialing capabilities.
You can set up a virtual receptionist and leverage both inbound and outbound IVR. The software supports agent monitoring, call whispering, and an agent dashboard with detailed insights.
You’ll also have the option to send out SMS marketing messages or post-call SMS surveys. Overall, it’s nice to know that you can get a range of sales and marketing tools under the same roof as your voice solution.
#6 – NICE CXone – The Best for Large-Scale Operations
NICE CXone works well for larger companies that need auto dialer software to scale up as they continue to grow. This software has a predictive dialer designed to increase the amount of time you spend talking to customers, preventing hang-ups, and increasing your company’s revenue.
The digital-first omnichannel routing gives your business the flexibility it needs to succeed. Workforce management helps your team meet company goals, and AI helps them meet customer needs more quickly.
Customer journey management lets you find patterns in the customer experience so that you continue to provide the best service. You can even get customer analytics and omnichannel routing with 99.99% uptime.
CXone with NICE CXone makes everything convenient with one cloud and a cohesive experience. Its call center comes with features like:
- Automatic contact distributor
- Interaction channels
- Voice response
- Partner AI chatbots
- Quality management
- Voice as a service
- CRM integrations
While lots of call center and business voice solutions are adopting AI, Nice CXone really stands out for its innovation and machine learning framework. This comprehensive AI system is designed to make contact centers even smarter by identifying customer satisfaction and helping you better understand the shift in consumer priorities.
You won’t find pricing on the company website. Since you customize the packages, you’ll have to talk to a representative for pricing that fits your business.
#7 – Talkdesk – The Best for Future-Proof Contact
Talkdesk’s CX Cloud lets you adapt your contact center to your business and customer needs over time. It offers a call center solution through one platform and gives you an edge over the competition with customizability and future-proof design.
The intuitive interface is all about increasing productivity. It gives you features like customer engagement, workforce engagement, enterprise collaboration, AI, analytics, and insights in one place. Talkdesk comes with over 60 integrations. You don’t even need to know coding to customize the software.
You can choose from four Talkdesk packages:
- CX Cloud Essentials: $75 per user per month
- CX Cloud Elevate: $95 per user per month
- CX Cloud Elite: $125 per user per month
- Experience Clouds: Must request a price quote
Cloud Essentials offers intelligent routing and voice engagement to ensure the highest level of call quality. It also includes real-time dashboards, so you can be certain your team is hitting its goals at all times. If you would like to make use of a virtual agent for simple customer inquiries, this pricing tier offers this feature as well.
At the Cloud Elevate tier, you receive everything in Cloud Essentials along with a call quality management feature, so you can determine whether your team is meeting its metrics in terms of customer satisfaction. You also can generate phone surveys for customers, giving them a chance to provide valuable feedback about customer service.
At the Cloud Elite tier, you receive everything in Cloud Elevate. It also includes a 100% uptime guarantee and a maximum call quality guarantee. Managers can create customized reports to determine the efficiency of the customer service team.
The Experience Clouds tier works best for industrial-level users. You can customize Talkdesk in this tier to be able to handle industry-specific terminology and custom automated interactions with customers.
You can select add-ons to make your contact center even better, like speech analytics, a virtual agent, and screen recording. The price depends on the features you choose.
Methodology for Choosing the Best Auto Dialer Software
Depending on your industry, you need specific features with your auto dialer software. Once you know what you need, it makes finding the right one simple. Here’s what we looked at to narrow down the auto dialer software options for this list. Use these criteria when doing your research.
Making your team more efficient means they need to be able to find auto dialer features without a second thought.
Talkdesk stands out as especially user-friendly options from this guide. You can find everything in one place, with no surprises.
When you consider auto dialer software, make sure that whatever tools your team needs are front and center. Accessible tools will bring in more leads, allow for more calls, and ultimately create more success for your campaign.
It’s not enough to route calls to a random agent. Your workflow automation features should be able to detect the most appropriate person to handle each call.
One of the most important features when it comes to automation is preview dialing. You’ll find that feature in Five9 and Voicent, which allows you to see who you’re calling and know how to help them before they answer.
Voicent also has an automated voice. If you purchase that feature, just make sure it can detect an answering machine and leave a message. These types of automation are essential for lead generation and connecting with customers.
With so many people working from home, you need auto dialer software that you can use from anywhere. Some are better than others for remote work.
Remote capability means that if you don’t work from the office, you still have all the necessary features without making any major alterations.
Tools for Administrators
When it’s time to keep an eye on your employees who are directly using the auto dialer software, you as a manager or administrator need tools to simplify this process.
You should be able to see how your employees are using the software in real time. Some software even allows you as the administrator to speak to your employee during a call without the person on the other end hearing you.
Dashboards that allow administrators to take real-time measurements of performance are important, too. If you prefer to run reports that measure performance over several days or weeks, your software should provide a reporting tool as well.
Without accurate numbers and measurements of performance, you cannot make tweaks to the team’s techniques that can improve results. Genesys Cloud and Talkdesk deliver extremely helpful dashboards and reporting tools.
Built-in CRM software allows you to manage calls and keep track of customers without going out of your way to buy additional software. CRM integrations make for higher productivity and more lead generation, so it’s even better if the auto dialer software comes with one.
If you have a CRM already, make sure it works with your new auto dialer software. That way, you don’t have to worry about importing or transferring contacts or other information.
The best integrations between a CRM and an auto dialer tool allow your employees to click on an entry in the CRM to trigger the auto dialer. By working from inside the CRM to operate the auto dialer, your employees have direct access to all notes about the customer from the jump.
Most of the auto dialer software packages on our list offer integrations with multiple CRMs. However, Nextiva’s ability to integrate with the majority of CRMs is the most impressive of the options on our list.
While Nextiva takes the top spot for best auto dialer software for most, you have plenty of excellent options.
Five9 is fantastic for long sales cycles, especially in B2B. Talkdesk gives you a future-proof option if you plan to grow your business. When you want insights, go for Genesys, and if you’re worried about sticking to regulations, RingCentral has the compliance features you need.
No matter your business, you can find auto dialer software that increases your team’s productivity and puts your company on the path to greater success.