Do you know the best-kept secret to selling over the phone? Not wasting time. That’s where autodialer software enters the picture. It eliminates wasted time by calling automatically and giving your team the best chances to close. After researching dozens of providers, we found Nextiva to be best for most businesses. It’s the ability to sync with your CRM and let reps call from within your CRM streamlines your team’s efforts and makes calling through long lists a breeze.
The Best Auto Dialer Software for Most
We know a lot of companies looking for auto dialer software already have a mature contact list in their preferred CRM. Why worry about how well your auto dialer can integrate with it when you can sync it with Nextiva and unlock one-click calling as well as detailed call pop?
Nextiva’s click-to-dial feature is a win for any organization whose CRM really runs its operations. It integrates with the biggest names in the category like HubSpot, Salesforce, Zoho, and Zendesk. Chances are, what you’re already leaning on plays nicely with Nextiva, allowing you to do more with both platforms working together beautifully.
The 8 Best Auto Dialer Software Options to Consider
- Nextiva — The best for most (For a limited time get 25% off, plus a free phone, when you sign up!)
- Five9 — The best for long sales cycles
- PhoneBurner —The best for remote call management
- RingCentral —The best for regulatory compliance
- Genesys Cloud —The best for insights and reporting
- Voicent — The best for voice features
- NICE CXone — The best for large-scale operations
- Talkdesk — The best for future-proof contact
When It Makes Sense to Invest in Auto Dialer Software
If you’ve got a growing business, adding an auto dialer will help it to grow even faster.
Auto dialer software will increase the efficiency of your team while simultaneously bringing in more revenue. Both of these are possible because auto dialer software allows you to make a high volume of quality calls without your agents wasting time dialing manually.
Chances are good that when you think of high outbound call volume, you think of telemarketers. However, you may be surprised to find they’re not the only ones who make a lot of calls.
Autodialer software works wonders in these industries, too:
- Real estate
- Home services
Businesses in each of the above industries need a way to keep track of their calls and marketing campaigns. By adding an autodialer to the picture, your team is able to make those calls quicker. When they cut the time spent pressing buttons, they can increase the time on the important part—converting leads.
Too Much Downtime
Autodialer software helps reduce the wait time when your team makes a call. Some software options can even call multiple businesses and customers at once.
As we mentioned in the introduction, auto-dialing software also means your team doesn’t have to look up numbers from a call list. You can almost always import your contacts to your software, and then the software will select the next number to call.
Losing Track of Customers
Most auto-dialing software also helps manage your marketing. You can keep track of which customers you’ve called and their responses with CRM integrations.
Autodialer software can log calls and keep a record of what calls you’ve made, which ones connected, and which ones resulted in a sale. The software streamlines your campaign, so you never miss out on or lose information.
#1 – Nextiva – The Best Auto Dialer for Most
After using a CRM for a while, you might start to question whether it syncs as well as it could with the software that drives your business. Some solutions don’t integrate with certain CRMs, limiting what you can do.
Not with Nextiva. Using Go Integrator, Nextiva One—the company’s flagship VoIP platform for everything from voice and video calling to texting, faxing, and team chat—plays nice with the best and most popular CRMs in the category, such as HubSpot, Zendesk, Salesforce, and SugarCRM.
Now’s a good time to mention Nextiva doesn’t have a true auto dialer, per se. But by integrating your CRM with Nextiva through Go Integrator, you unlock a few key tools for streamlining your outbound calling to save reps time and improve results:
- Click to Dial allows any rep to dial directly from a list in your CRM
- Contact Popping so a rep can call up details from the CRM about who they’re calling
- Contact Searching let you simultaneous search Nextiva call history and CRM lists, enabled Click to Dial on results
While you can press one button and start a series of outbound calls, you can easily segment lists in your CRM and provide them to reps to work through. Click to Dial is every bit as good as an auto dialer in terms of speeding up the process and reps get a bit more information on each call because of the flawless sync with your CRM.
Best of all, you don’t have to do any hard work to get your CRM and Nextiva to play nice with each other. Just head to Nextiva’s page for available integrations and click your CRM to enable.
Most of the popular CRMs can be integrated if you’re on Nextiva’s Professional plan, which starts at $20.95 per month.
If you’re using a more robust solution like Oracle Sales Cloud or if your team uses ServiceNow, you’ll want the Enterprise plan. Despite the name, it’s not much more expensive than the Professional tier—starting at just $6 more per user per month.
Fortunately for you, you can get a special discounted rate on Nextiva plans. Click this link and pay a lower monthly bill than the price points we mentioned above.
Help your reps get more calls out and more out of each call. Get started with Nextiva’s full communications platform today and reap the benefits of seamless integration and one-click dialing from within your CRM.
#2 – Five9 – The Best Auto Dialer for Long Sales Cycles
Five9 helps thousands of businesses make calling more efficient. Your team can achieve 300% more conversions with Five9 because it reduces the time you spend waiting and increases the time spent talking to customers.
The software does some of the thinking for you. Your team doesn’t have to figure out time zones or agonize over compliance because Five9 makes sure you’re always in line with industry regulations. The software also has four different types of dialers:
- Predictive: Predictive dialing helps productivity by predicting when the agents you call will be available.
- Power: Using a calls-to-agents ratio, Five9 automatically calls the next contact for you.
- Process: Five9 only connects you to calls when someone answers.
- Preview: Seeing the person’s contact information on the other end means you know how to help them before they even pick up the phone.
With customizable options and an integrated CRM, you don’t have to worry about missed opportunities. Five9’s reliable system has 99.99% availability, making it a brand you can trust to serve you and your customers.
In terms of pricing, Five9 doesn’t post costs on its website, however, the four bundles are listed and show all features included in each. They are:
- Core: Voice contact center
- Premium: Digital engagement
- Optimum: Workforce optimization
- Ultimate: Workflow automation
You can view a demo and request a quote here.
#3 – PhoneBurner – The Best for Remote Call Management
PhoneBurner gives you access to its cloud-based software from anywhere with VoIP dialing.
This is perfect for remote teams. PhoneBurner has a completely remote team that knows what other remote teams need to succeed.
You don’t need any extra equipment, plus you don’t have to restrict calling time to when you’re in the office.
Your team can make up to 80 calls per hour. Thus increasing their productivity by 400% with PhoneBurner.
The software’s integrated sales CRM makes it easy to manage a sales campaign. While keeping track of your contacts.
It even integrates with Salesforce, HubSpot, Zapier, and just about any other CRM software you use.
PhoneBurner gives you unlimited power dialing, along with voicemail drop and call recording.
It sends emails, so you can do more than just make calls. It also tracks emails, links, and attachments you send.
With custom dispositions, call tracking, and analysis you’ll know everything that goes on every step of the way.
Plus, you can choose optional add-ons like text messaging and local identification.
When it comes to administrative features, PhoneBurner includes:
- Dedicated admin portal
- Control over seats in the system
- Smart lead distribution
- Real-time reports and leaderboards
- Content sharing
- Dedicated success manager for teams with at least five people
PhoneBurner has three pricing tiers:
- Standard: $124 per user per month, billed annually
- Professional: $149 per user per month, billed annually
- Premium: $166 per user per month, billed annually
The Standard plan gives you all of the features listed above. And the company offers discounts based on the size of your team and your term length.
Professional adds an open API, live call listening in, 20,000 contacts per month, and 90-day call recording storage.
Premium adds to that with a dedicated inbound number, SMS texting, priority phone support, 50,000 contacts per month, and unlimited call recording storage.
#4 – RingCentral – The Best for Rock Solid Compliance Managment
RingCentral Contact Center is a full-service option that takes care of communication across all channels. Its TCPA Safe Dial lets you contact unsubscribed cell numbers without facing legal issues. Its compliance solutions from DNC.com and Gryphon Networks help you cover all your bases.
You can use RingCentral Contact Center no matter where you are when you set it up on your phone, laptop, or other device. Get on the phone right away with an easy set-up that takes minutes, not days.
RingCentral gives you four packages to choose from:
- Essentials: Starts at $18.99 per user per month when billed annually with a limit of 20 users
- Standard: Starts at $22.99 per user per month when billed annually for 100 or more users or starts at $27.99 per user for up to 20 users
- Premium: Starts at $32.99 per user per month when billed annually for 100 or more users or starts at $34.99 per user for up to 20 users
- Ultimate: Starts at $42.99 per user per month when billed annually for 100 or more users or starts at $49.99 per user for up to 20 users
Additionally, you can select add-on packages to any plan for things like extra toll-free, international, vanity, or local phone numbers. You also can subscribe to the RingCentral Webinar feature, where you can host webinars for anywhere from 100 to 10,000 attendees for a monthly or annual fee.
Essentials comes with messaging and phone service for up to 20 users. You can make unlimited calls to business or toll-free numbers in the United States and Canada, plus unlimited business SMS. Team messaging and document sharing make it easy to communicate internally, too.
With the Standard tier, you receive everything in Essentials with no limit on the number of users. You can set up local phone numbers for your business in up to 100 different countries, plus take advantage of unlimited internet fax and audio conferencing.
You can conduct video calls with up to 100 participants, and meetings can last for up to 24 hours. You can integrate RingCentral with Microsoft 365, Google Workspace, Slack, and more. You receive 24/7 customer support as well.
The Premium tier gives you all the features in Standard, plus automated call recording. With single sign-on and multi-site management, you can handle all administrative aspects of your software from one account. This package gives you CRM integrations with packages like Salesforce and Zendesk, plus industry-specific integrations with Canvas and Smarsh.
You can run video meetings with up to 200 participants in the Premium tier. RingCentral provides real-time analytics about your calling results with this tier.
The Ultimate tier comes with everything in the Premium package, plus device status reports and status alerts, as well as unlimited storage.
#5 – Genesys Cloud – The Best for Insights and Reporting
Genesys Cloud simplifies customer contact with phone, video, chat, and email. It offers plenty of insights that allow you to keep track of your campaigns and understand how to improve them. The software comes with predictive dialing, so you know when different agents will be available before you call.
Genesys Cloud maximizes agent productivity and contact with customers. It also reduces operational costs and comes with quality assurance and compliance features.
You can choose from three packages:
- Genesys Cloud 1: $75 per named user per month, billed annually
- Genesys Cloud 2: $110 per named user per month, billed annually
- Genesys Cloud 3: $150 per named user per month, billed annually
Genesys Cloud 1 gives you the tools for basic outbound campaigns. It comes with unified communication, so all of those tools are easy to find when you need them. Interaction recording, speech-enabled IVR, and voice bots help your team reach more people without losing track of customers. With real-time historical views, historical reporting, and performance dashboards, you’ll know exactly how many leads you’re getting.
Genesys Cloud 2 upgrades you with unlimited email and chat with chatbots included. AI-powered customer engagement saves your team time, and advanced outbound campaigns let you do more than place calls. The quality management and compliance features ensure that every call is up to code and your team connects with customers.
With Genesys Cloud 3, you get maximum IVR minutes and data storage, SMS and messaging, and screensharing. Above all, this package comes with workforce management, making your team more cohesive and ensuring that no one gets overwhelmed.
Along with these packages, you can get other add-ons, though the price might change based on what you choose. Keep in mind that this is the only auto dialer software that gives you all insights features in every package.
#6 – Voicent – The Best for Voice Features
Used in over 50 countries, Voicent has a built-in CRM to track calls, customers, and campaigns. It comes with great automation features for tracking and responding.
Its most convenient feature is its pre-recorded messaging. You can send out automated voice messages in your voice or the computer’s when an answering machine picks up.
Voicent can send out simultaneous calls and do text to speech with personalized messaging. You can also get automated, predictive, progressive, and preview dialers to make things versatile and convenient for your team.
Voicent has tons of optional features, including:
- Workflow automation
- Customer journey management
- Email campaign tool
- Call center management
- Dedicated cloud account
- Caller ID
Unlike most auto dialer software, Voicent gives you unlimited calls starting at $19 per user per month when billed annually plus a usage fee. You can choose additional add-ons based on your business needs and how you want to connect with customers, such as additional voice channels, caller ID, and call center management.
#7 – NICE CXone – The Best for Large-Scale Operations
NICE CXone works well for larger companies that need auto dialer software to scale up as they continue to grow. This software has a predictive dialer designed to increase the amount of time you spend talking to customers, preventing hang-ups, and increasing your company’s revenue.
The digital-first omnichannel routing gives your business the flexibility it needs to succeed. Workforce management helps your team meet company goals, and AI helps them meet customer needs more quickly.
Customer journey management lets you find patterns in the customer experience so that you continue to provide the best service. You can even get customer analytics and omnichannel routing with 99.99% uptime.
CXone with NICE CXone makes everything convenient with one cloud and a cohesive experience. Its call center comes with features like:
- Automatic contact distributor
- Interaction channels
- Voice response
- Partner AI chatbots
- Quality management
- Voice as a service
- CRM integrations
You won’t find pricing on the company website. Since you customize the packages, you’ll have to talk to a representative for pricing that fits your business.
#8 – Talkdesk – The Best for Future-Proof Contact
Talkdesk’s CX Cloud lets you adapt your contact center to your business and customer needs over time. It offers a call center solution through one platform and gives you an edge over the competition with customizability and future-proof design.
The intuitive interface is all about increasing productivity. It gives you features like customer engagement, workforce engagement, enterprise collaboration, AI, analytics, and insights in one place. Talkdesk comes with over 60 integrations. You don’t even need to know coding to customize the software.
You can choose from four Talkdesk packages:
- CX Cloud Essentials: $75 per user per month
- CX Cloud Elevate: $95 per user per month
- CX Cloud Elite: $125 per user per month
- Experience Clouds: Must request a price quote
Cloud Essentials offers intelligent routing and voice engagement to ensure the highest level of call quality. It also includes real-time dashboards, so you can be certain your team is hitting its goals at all times. If you would like to make use of a virtual agent for simple customer inquiries, this pricing tier offers this feature as well.
At the Cloud Elevate tier, you receive everything in Cloud Essentials along with a call quality management feature, so you can determine whether your team is meeting its metrics in terms of customer satisfaction. You also can generate phone surveys for customers, giving them a chance to provide valuable feedback about customer service.
At the Cloud Elite tier, you receive everything in Cloud Elevate. It also includes a 100% uptime guarantee and a maximum call quality guarantee. Managers can create customized reports to determine the efficiency of the customer service team.
The Experience Clouds tier works best for industrial-level users. You can customize Talkdesk in this tier to be able to handle industry-specific terminology and custom automated interactions with customers.
You can select add-ons to make your contact center even better, like speech analytics, a virtual agent, and screen recording. The price depends on the features you choose.
Methodology for Choosing the Best Auto Dialer Software
Depending on your industry, you need specific features with your auto dialer software. Once you know what you need, it makes finding the right one simple. Here’s what I looked at to narrow down the auto dialer software options for this list. Use these criteria when doing your research.
Making your team more efficient means they need to be able to find auto dialer features without a second thought.
Talkdesk and PhoneBurner stand out as especially user-friendly options from this guide. You can find everything in one place, with no surprises.
When you consider auto dialer software, make sure that whatever tools your team needs are front and center. Accessible tools will bring in more leads, allow for more calls, and ultimately create more success for your campaign.
It’s not enough to route calls to a random agent. Your workflow automation features should be able to detect the most appropriate person to handle each call.
One of the most important features when it comes to automation is preview dialing. You’ll find that feature in Five9 and Voicent, which allows you to see who you’re calling and know how to help them before they answer.
Voicent also has an automated voice. If you purchase that feature, just make sure it can detect an answering machine and leave a message. These types of automation are essential for lead generation and connecting with customers.
With so many people working from home, you need auto dialer software that you can use from anywhere. Some are better than others for remote work, like PhoneBurner, which was created specifically for remote teams.
Remote capability means that if you don’t work from the office, you still have all the necessary features without making any major alterations.
Built-in CRM software allows you to manage calls and keep track of customers without going out of your way to buy additional software. CRM integrations make for higher productivity and more lead generation, so it’s even better if the auto dialer software comes with one.
If you have a CRM already, make sure it works with your new auto dialer software. That way, you don’t have to worry about importing or transferring contacts or other information.
While Nextiva takes the top spot for best auto dialer software for most, you have plenty of excellent options.
Five9 is fantastic for long sales cycles, especially in B2B. PhoneBurner works seamlessly for remote teams of all sizes, whereas Talkdesk gives you a future-proof option if you plan to grow your business. When you want insights, go for Genesys, and if you’re worried about sticking to regulations, RingCentral has the compliance features you need.
No matter your business, you can find auto dialer software that increases your team’s productivity and puts your company on the path to greater success.