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4 Steps to Get Useful Call Center CX Feedback From Callers
For any business looking to improve the CX (customer experience) of its call center, gathering caller feedback should be a top priority. Since you’re aiming…
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Ecommerce Automation: How to Make More $ While Doing Less
Even if you’re already making a profit with an established ecommerce business, you can likely boost your bottom line without any extra effort by automating…
How to Change Your WordPress Username When It’s Urgent
If you’ve noticed suspicious activity in your WordPress account, it’s important to change your sign-in credentials as soon as possible. Unfortunately, the process isn’t intuitive…
Ecommerce Niches: 4 Places You Aren’t Looking But Should Be
Ecommerce is one of the fastest growing business models, and for good reason—it works. Finding your specific niche is the first step to establishing a…
In IVA vs. IVR Battle, IVA Wins Every Time. Here’s Why
There’s a good chance you’ve called a customer service hotline before and encountered a voice asking you to press a number to select a self-service…
Call Center Sentiment Analysis Tools That Do All The Work
It’s common knowledge that you can serve your customers better when you have a deeper understanding of how they feel, but it can be difficult…
Conversational IVR: Do Callers Really Want to Speak Freely?
The idea behind conversational IVR is simple: a customer speaks naturally to the IVR as they would with a real agent, and the system understands…
5 Call Queue Management Tips For Under A Minute Hold Times
Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one minute. Of course,…
How to Stop Spam Calls Today and Why You’re Getting A Ton
If your phone has been ringing off the hook with unwanted calls from unknown numbers, there’s a good chance your phone number found its way…
4 Call Center Problems That Will Close Your Doors
There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However, the following four…
Best IVR System for Small Business? Nextiva’s Advanced IVR
Using a well-designed IVR system can improve call handling in several ways. Not only can it improve the customer experience, but it’s also available 24/7…
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