A dropdown menu is a graphical user interface (GUI) element on a website that reveals additional navigation options whenever a user clicks on or hovers…
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4 Steps For Writing a Call Center RFP (+Where to Post It)
If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking…
This One Action Guarantees an IVR Call Flow Customers Love
Imagine the ease your callers would feel if they were ushered down a clear, easy-to-understand path to answer their query instead of interacting with a…
How to Create Customer Journey Maps You Can Actually Use
Customer journey maps tell the story of how people behave when interacting with your brand across different touch points. Creating a journey map helps businesses…
Five9 Review
If your business is in need of a cloud-based contact center solution that prioritizes both customer experience and agent empowerment—while also leveraging AI to automate…
How to Set Up a Virtual Call Center In Less Than an Hour
Modern technology makes it possible to have an entire call center run through the internet, which makes setting up a virtual call center easier than…
The Best Live Chat Software for Sales & Customer Service
Live chat is always part of a larger ecosystem–usually sales or customer service. Despite the simplicity, tossing a widget on your website and hoping for…
TCP vs UDP: Do You Care About Packet Loss or Delay?
TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are transport network protocols that enable communication between computers over the internet. In general, TCP is…
Call Masking Is Legal, But Is It Actually Valuable?
Call masking is a service that allows you to replace your phone number temporarily with a stand-in or proxy number. Often a standard feature of…
Call Center Avoidance = Poor Culture (Here’s an Easy Fix)
There’s no other way to put it: call avoidance can cost call center agents their jobs if they don’t address it, and the most common…