Your content marketing strategy influences how you reach your audience. If you don’t have a content strategy, now’s the time to create one. Many businesses feel overwhelmed about where to…
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The 31 Best Homepage Design Examples and Ideas for Your Website
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Call Center Job Description For Low, Mid, and Senior Roles
Finding and hiring the right talent is what can ultimately set your call center apart from your competitors. But hiring isn’t easy—and the many books…
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5 Risks to Chart In A Call Center Business Continuity Plan
A business continuity plan is a critical document that details how a call center will operate and recover during and after an unexpected event or…
How To Win With AI In Ecommerce + Not Go Broke First
From AI-powered chatbots to personalized recommendations, there isn’t much about ecommerce and online sales that an algorithm can’t help with. Meanwhile, even if AI tools…
Call Center Customer Service Tips No One Uses But Should
Every business worth its salt has standard operating procedures in place that help employees understand how to do their jobs step by step. These procedures…
Exact Steps to Take to Achieve 70% First Call Resolution
First call resolution (FCR) rate is a call center metric that measures how often a customer support team is able to resolve a caller’s issue…
Best SIP Trunk Providers for Upgrading a Legacy PBX System
After a year of evaluating over 30 SIP trunk providers, UCaaS platforms, business phone systems, and call center solutions, Nextiva is the top choice for…
The Best UCaaS Providers: 1 Winner + 4 Alternatives
UCaaS (Unified Communications as a Service) is a type of business communication software that supports messaging, audio calls, video calls, texting, faxing, and everything else…
How to Start a Call Center The Cheap and Simple Way
To start a call center without breaking the bank, go the virtual route. A virtual call center allows employees to work remotely in any location…
13 WordPress Website Examples (+The Themes You Can Use)
WordPress powers 43% of all websites on the internet, making it a go-to website builder and content management system. It’s also flexible and affordable, with…
How to Edit Code in WordPress When You’re Brand New To It
If you’re new to WordPress, you might be a bit hesitant about editing code on the platform for the first time. However, you might also…
How to Remove WordPress Themes and The Way You Should Do It
Themes enable you to sample and change the appearance of your website. On WordPress, there are four primary ways to remove themes. In particular, one…
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