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Printful Review
Printful is a popular print-on-demand company that’s been helping entrepreneurs and businesses bring their designs to life since 2013. The company model is simple: customers…
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Free 30-day TrialThe Complete Call Center Fraud Prevention Checklist
Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be leaving themselves open…
Toll Fraud is Costly Nightmare That’s 100% Preventable
Toll fraud happens when scammers illegally access a company’s phone system to call high-cost, premium-rate numbers. It is a serious issue in telecommunications, costing the…
With Cloud IVR, Yes, You Do Offer 24/7 Customer Service
Imagine customer service that never sleeps—meaning you’ll face no late-night support scrambles and won’t have to worry about the limitations of human schedules and resources….
How To Set Up IVR Payment Without Storing Credit Card Data
Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your customers no longer…
8 IVR Survey Tips: Get Vital Feedback Instead of Noise
IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR systems themselves provide—like…
UC vs UCaaS: Which Simplifies Comms at the Best Price?
Unified Communications (UC) brings together a wide range of communication methods—such as phone calls, video chats, and instant messaging—into a single platform. This integration makes…
Are SD-WAN and UCaaS As Close to Future-Proof As It Gets?
When cloud computing first burst onto the scene, not many people realized we were making a leap in computer technology as big as the invention…
What is TCP and Why Is It Too Reliable for Making Calls?
TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending emails, transferring files,…
How an Outbound IVR Relieves Reps of the Most Tedious Tasks
Outbound Interactive Voice Response (IVR) systems are transforming business-customer interactions by automating tasks like appointment reminders and payment confirmations. This frees up agents for more…
What Is a Firewall and How Do I Know If It’s Working?
These days, firewalls aren’t just a part of building construction. More often, the term refers to a key component of your network security. Firewalls work…
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