Nextiva is an incredibly popular provider in the business communications space. Its flagship products include an all-in-one customer experience platform and a standard business communications system.
It also offers SIP trunking, online faxing, and social/reputation management solutions.
You can use the links above to jump ahead to the products you’re interested in. Otherwise, keep scrolling for a high-level overview before we get into the details.
High-Level Overview: Nextiva’s Our #1 Pick Across the Board
Beyond powering 100,000+ businesses and well over a million users with industry-leading reliability, Nextiva has a near-two-decade track record (dating back to 2008) and a consistently high customer satisfaction rating. It’s a user-friendly, versatile provider we recommend for most teams.
Whether you use its business phone system, contact center platform, SIP trunking services, collaboration suite, or reputation management tools, there’s a lot to love.
Excellent User Interface
If you like minimalist, clean, and modern interfaces, you’ll enjoy using Nextiva. Everything’s where you expect it to be, and everyday users aren’t burdened with admin clutter. Its desktop and mobile apps are highly rated, too.
You’ll also be able to use NextivaONE (Nextiva’s unified workspace), which brings together standard phone, customer experience, social/reputation, and collaboration users in one place.
Even if you have users on different Nextiva plans, admins can manage them from a centralized console.
You can set up automations, leverage APIs, and view company-wide analytics in a modern, clean interface—without jumping between disjointed tools.
Highly Customizable
Nextiva ships a wide array of modules and continues to add capabilities. From social listening and review management to advanced business texting, you’ll find unique features that many similar brands don’t offer.
The best part: it’s entirely customizable. Reach out, and Nextiva’s team will help you tailor a package that includes everything you need and nothing you don’t.
Nearly Infinite Scalability
Nextiva works with brand-new businesses and large enterprises alike—including national organizations with 10,000+ users.
No matter how much your company grows, you won’t outgrow Nextiva. It offers standard phone systems, lightweight call-center tools for small teams, and a full AI-powered customer experience platform for midsize to enterprise companies.
Services for Every Business Size
Nextiva’s business phone pricing is competitive (especially on annual terms) despite its rich features, excellent reliability, and five-star support.
Need more than phones? Nextiva offers a lightweight call-center option for smaller teams and a full omnichannel contact center and CX platform for organizations with hundreds of agents across voice, email, SMS, chat, and social.
99.999% Uptime
How reliable is Nextiva’s service? Very reliable.
Its uptime target is 99.999% across multiple North American data centers with 24/7/365 active monitoring—delivering an ultra-reliable platform you don’t have to think twice about.
Anytime Customer Service On Every Plan
No matter how much (or little) you pay, you get 24/7 support by phone, email, and live chat. Reaching a human isn’t a struggle.
Wide Range of Hardware Options
Use devices you already have (BYOD), rent hardware, or purchase from Nextiva. Brands include Yealink, Poly, Cisco, and Snom. You can buy desk phones, conference phones, adapters, and headsets directly—or purchase elsewhere and configure them with your Nextiva system.
Nextiva’s Omnichannel Contact Center Solution: A Complete AI-Powered Customer Experience Platform
Nextiva offers call- and contact-center plans for sales and service teams. Whether you’re just getting started or managing hundreds of agents and unhappy with your current stack, it’s a modern, cloud-based solution that’s a joy to use.
With its broad range of options, it fits almost every business type and size.
We don’t say that lightly. Nextiva’s continuous innovation, scalability, customization, dedicated customer service, and the depth of its call/contact center capabilities make it a top-tier choice for most organizations.
Nextiva Customer Experience Platform: The Good
Lightweight option for smaller teams: Nextiva’s full omnichannel contact center is built for midsize/enterprise teams. For smaller groups focused on voice only, there’s a budget-friendly call-center plan that’s ideal for under-100-agent environments.
Recent acquisition: Nextiva acquired Thrio, an enterprise CCaaS platform with deep AI, in January 2024—clear proof it’s serious about expanding and future-proofing its CX stack.
Powerful workflow engine: Build custom workflows to automate repetitive tasks, update contact records, sync with your CRM, generate reports, configure notifications, send follow-ups, trigger surveys, or escalate based on keywords and sentiment. It’s all customizable with a drag-and-drop builder that’s far easier than most competitors.
True omnichannel: Route live chat, voice, email, SMS, social, messaging apps, and reviews to the right agents. Every interaction rolls up under the contact for a full history in a few clicks—no stitching tools together.
Advanced inbound routing: From skills-based, time-of-day, and auto-attendant routing to speech-recognition IVRs and a visual call-flow builder, you can shape call paths exactly how you want. A handy perk automatically reconnects callers with the last agent they spoke with—so customers don’t have to start over.
Outbound campaign management: Dynamic scripting, click-to-call, smart dialing, and outbound automations streamline every campaign. Monitor results with real-time dashboards and custom reports.
AI-powered bots and assist: Get call summaries, transcriptions, AI insights, and compliance audits automatically. Go further with conversational AI to answer voice, chat, and text inquiries, deflecting simple requests so agents can focus on complex issues.
Quality assurance and monitoring: Configure threshold alerts, analyze performance, deploy CSAT surveys, monitor live interactions, and capture recordings—everything supervisors need to coach and improve outcomes.
Dynamic workforce management: Forecasting, scheduling, and real-time adherence across skills and channels are built in—features many budget options skip entirely.
Real-time dashboards and reporting: Pull granular data across channels to visualize the full picture. Start with templates, schedule reports, or build from scratch. From individual agent views to historical, comparative, and location-based reports, it’s easy to get exactly what you need.
Potential Drawbacks of Nextiva’s Contact Center Solution
Pricier than simpler alternatives: The lightweight call-center plan starts around $50 per agent per month, while the full omnichannel platform typically starts around $129 per agent per month. These aren’t the cheapest options, but the power, flexibility, and consolidation you get are worth the premium—especially given that many plans include texting and faxing that others charge extra for.
Cheaper providers usually omit non-voice channels, customizable reporting, workforce management, and other capabilities midsize/enterprise teams depend on.
Confusing pricing: Different Nextiva pages present different plan names, features, and price examples (monthly vs. annual, small business vs. enterprise). Expect to work with sales for a final, tailored quote.
Steeper learning curve: With great power comes more to learn. Initial setup and agent training take time—though in-app setup wizards, an updated knowledge base, tutorials, daily webinars, a community forum, a dedicated implementation team, and 24/7 in-house support smooth the path. Premium professional services are available for complex deployments.
Potential to over-automate: With so many integration and automation options, it’s tempting to automate everything. Nextiva’s consultative approach helps teams prioritize the high-impact, repetitive workflows (FAQs, payments, verification) without creating a Rube Goldberg machine.
Omnichannel Contact Center Plans and Pricing
Many brand-new call centers can start with Nextiva’s phone system and upgrade when they’re ready.
For small teams, the lightweight call-center plan starts around $50 per user per month and includes essentials like queues, basic routing, and monitoring.
Nextiva’s full omnichannel contact center is more comparable to RingCentral, Talkdesk, and Dialpad. Entry pricing generally starts near $129 per named agent per month, with higher tiers adding advanced AI, WFM, and deeper analytics.
While the omnichannel tiers can cost more than bare-bones tools, you get a more polished agent experience and a highly customizable platform with transparent billing. Most importantly, you won’t outgrow it—avoiding the pain of switching platforms later.
Nextiva Business Phone and Communications Platform: Best Balance of Functionality, Affordability, and Ease of Use
Nextiva’s business communications solution is more than a phone system. It covers video, SMS/MMS, faxing, team chat, and lightweight contact management inside an easy app.
It’s a great pick for teams that want a single place for calling and collaboration. If you’re unhappy with your current system or want to centralize internal and external communications, this is a strong choice.
Compared to similarly priced products, Nextiva delivers more value per dollar and is easier to use.
Administration is straightforward and well-documented—you can often have a simple setup running quickly, with minimal learning curve.
Check out our full list of business phone providers to see how it stacks up.
Nextiva VoIP Phone Services: The Good
Streamlined implementation: Small, simple configurations can be up and running in minutes. Among comparable systems, Nextiva is one of the easier platforms to deploy.
Bulk user importing: Added in 2024, bulk imports let you upload a spreadsheet with users, settings, and third-party devices—perfect for migrations or large updates.
Free local or toll-free numbers: Every plan includes one complimentary local or toll-free number. You can port existing numbers or purchase extras as needed.
Included toll-free minutes: Plans bundle thousands of toll-free minutes (e.g., 2,000+ on mid-tier packages and more on higher tiers), which many competitors limit or charge à la carte.
Internal collaboration: Video, voice, contact management, team presence, scheduling, and chat are included at every level—whether your team is in one office or fully distributed.
Faxing options: Digital fax is available on many phone plans and also as a low-cost standalone service. If your plan doesn’t include fax, you can add it without switching providers.
Generous texting: Plans include monthly SMS/MMS allowances (with higher tiers offering more). You can add team-based texting so customers can text a single business number and anyone on your team can jump in to help.
Advanced business texting add-on: As of 2024, you can upgrade with a shared SMS inbox starting around $10 per user per month (varies by plan). A productivity add-on is available if you want unlimited texting across supported tiers, plus longer video meetings.
Lightweight call routing: Multi-level auto attendants and ring groups route calls to the right department/person and help reduce voicemail. These features are great for small teams that aren’t ready for full contact-center software.
Built-in contact tools: Basic contact management, notes, and interaction logs (including email and calls) are available across plans—handy for teams that don’t need a separate CRM.
Call recording: Available on higher tiers (not just the very top plan), along with SSO and premium CRM integrations.
Volume and term discounts: Pricing improves with longer terms and larger user counts, which helps as you scale.
Potential Drawbacks of Nextiva’s VoIP Software
Not ideal for high-volume international calling: Nextiva doesn’t offer international phone numbers and has no unlimited international calling plans. You can place outbound international calls, but they’re billed per minute (rates are competitive).
Video meeting limits on base plans: By default, video meetings cap at 45 minutes. An optional productivity add-on removes time limits and also unlocks unlimited texting on supported tiers.
Self-serve varies by offering: Very small teams can self-sign up via Nextiva One. For most standard business plans, you’ll complete a brief form and talk with sales to ensure you get the right features on day one.
Entry-level texting is limited: Unlike some competitors that include light texting on every plan, Nextiva’s lowest tiers may have smaller monthly text allotments. Mid- and top-tier plans offer higher limits, and unlimited is available with the add-on mentioned above.
Business Communications Plans and Pricing
Nextiva’s current small-business lineup commonly shows three tiers on annual terms: Core (around $15 per user per month), Engage (around $25), and Power Suite CX (around $75). Month-to-month prices are higher, and features can vary by package. Exact pricing also depends on user count, contract length, and add-ons.
Budget-minded teams can also look at Nextiva One’s self-serve plans, which start at a lower monthly rate for very small businesses.
Competitors like Zoom, Dialpad, OpenPhone, and Google Voice sometimes publish lower entry prices, but they’re usually simpler (fewer channels/features) or charge more for add-ons like faxing, extra numbers, or advanced routing. When you match features, Nextiva often comes out comparable—or more affordable over time.
Dialpad, for example, may save a few dollars on the base plan but charges extra for faxing and limits certain features until higher tiers. Zoom’s lower phone price can lead to higher total cost if you also need its video suite. Nextiva’s bundles often include the essentials with fewer gotchas.
Additional Nextiva Products and Services
Apart from its main contact center and business communications systems, Nextiva offers several focused add-ons if you don’t need an all-in-one platform.
Just Need Online Faxing? Nextiva Has That
Don’t need phones or full UCaaS? Purchase online faxing as a standalone service and share it across your business. Rather than paying per user, plans are based on monthly page volume.
500 pages start at $7.95 per month and 1,000 pages at $13.95 per month, with a HIPAA-compliant option available.
If you exceed your monthly pool, overage is $0.03 per page.
Users can send faxes from any device, including existing fax machines and smartphones.
Your team can log into the portal to see every fax sent and received, search the log with filters, or have incoming faxes delivered directly to email.
A Closer Look at Nextiva’s SIP Trunking Services
If you’re running a legacy PBX, you can bring it to the cloud with Nextiva’s SIP trunking. You’ll add an online management layer, fraud mitigation, and geographic redundancy to your existing setup.
Despite PBX complexity, you can often get started in less than a day—and keep your existing numbers.
Metered plans start at $14.95 per month plus about $0.008 per minute after the first 100 minutes. Or choose the unlimited option for $24.95 per month, which includes nationwide calling, a free toll-free number, and volume discounts as you grow.
Nextiva’s Also Great for Social and Reputation Management
Nextiva now offers social, review, and reputation management with automation, digital listening, and monitoring.
Set up AI-assisted responses so no review goes unanswered, analyze sentiment, send satisfaction surveys, and estimate CSAT so you always have the full picture. Everything centralizes in one inbox with routing and queueing across channels.
On the social side, schedule content and view centralized analytics across profiles to spot trends and stay on top of your reputation.
Facebook, Instagram, X, YouTube, and LinkedIn are supported, with Pinterest listed as “coming soon.”
Use tags to organize reviews, messages, and content—and to filter analytics for campaigns, topics, locations, or anything else you track.
Higher tiers add competitor analytics, queue management, and custom integrations.
Plans typically start at $149 per month, plus a per-user fee for additional seats.
Check out our full list of reputation management software to see how it stacks up.
How Nextiva Compares to its Closest Competitors
Nextiva’s closest business communications competitors include Aircall, Cloudtalk, RingCentral, Dialpad, and Talkdesk. Whether you’re looking for a standard phone system or a contact center solution, you can get the job done with any of them.
However, we recommend Nextiva for most teams across the board. It offers one of the best balances of ease of use, price, and functionality—plus stellar support and scalability.
Its interface is excellent, the customer service is truly 24/7, and you can scale from a handful of seats to thousands without switching platforms.
Reach out to Nextiva to learn more.
