Every call made by every agent in your call center must meet stringent compliance requirements. Failing to do so even once can subject your business…
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How to Record a Phone Call The Legal + Caller-Friendly Way
There are lots of reasons you might need to record a phone call: important meetings, interviews, over-the-phone training sessions, verbal agreements, or even to preserve…
Once Reps Master Call Handling, Sales Volume Takes Off
Call centers with high conversion rates and sales numbers have one thing in common: they all have well-trained agents with solid call handling skills. Whether…
How to Become a Good Call Center Agent and Get Promoted
Mastering the skills required to become a good call center agent is worth your while. With more remote call center jobs than ever before, skilled…
4 Signs You Need Overflow Call Center Services
Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents have too much…
4 Signs It’s Time to Outsource to an Ecommerce Call Center
Your business is expanding, which is great. But if you can’t keep up with an increasing number of emails and phone calls, it might be…
How to Enable Call Center Gamification and Not Irk Agents
Gamification can be a great way to help call center agents hit their KPIs and boost a call center’s overall metrics, but the wrong approach…
Freshdesk Review
Freshdesk is a strong help desk solution–it intuitively converts your customer emails into tickets so your team can easily manage and prioritize them. Not only…
CloudTalk Review
Cloudtalk is an entry-level call center solution with big-business call routing options and a lower price tag than most of its competitors. With it, you…
Poly Blackwire 720: Best Headset For (Most) Call Centers
While there’s no shortage of high-end equipment you can purchase for your call center, you can’t forget the essentials. And there’s nothing more important to…