Cait Baker

Aircall is a powerful business communication platform that’s particularly useful for small cloud-based call centers. It’s flexible enough to support inbound, outbound, and blended contact…

If you need one or two numbers to add to your existing phone, Google Voice is an affordable choice for personal and lightweight business use….

RingCentral and 8×8 are both top-tier options in the VoIP phone system and business communications space. While the two platforms have lots of similarities, we…

Genesys Cloud is an enterprise-level contact center and business communications platform. It’s a scalable option for global organizations with thousands of employees—particularly for contact centers…

Vonage and RingCentral are both business communication platforms with strong calling capabilities. We recommend RingCentral as the better option for most businesses due to its…

Twilio lets IT professionals build custom communication apps for contact centers and omnichannel customer engagement. We don’t recommend it unless you have an in-house development…

Dialpad is a powerful business communication platform that offers VoIP phone systems, video conferencing, and call center solutions.  It works well for midsize contact centers…

The best call center software for you depends (almost entirely) on the number of agents you have. It sounds like an overly simplified approach, but…

Aircall is a reliable cloud-based business phone system and call center solution. We recommend it for small teams with fewer than 100 agents who plan…

Dialpad is a robust call center and business communication platform. It’s packed full of features, including advanced AI-powered insights and real-time AI coaching tools with…