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3CX Review–The Good and Bad
3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact center or phone…
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Free 30-day TrialOpenPhone Review–The Good and Bad
OpenPhone is an ultra-simple phone system that’s suitable for solo use or teams of up to five people. It shines for its strong SMS messaging…
The 8 Best Aircall Alternatives & Competitors in 2024
Aircall is a powerful business communication platform that’s particularly useful for small cloud-based call centers. It’s flexible enough to support inbound, outbound, and blended contact…
The Best Call Monitoring Software If That’s All You Want
Call monitoring is a great way to ensure your agents and your call center business are operating at a high level. But with so many…
Striving For A Promotion? Ace These 3 Call Center Best Practices
Getting a promotion at your call center serves as a stamp of recognition for your efforts. It gives you a heightened sense of achievement that…
Neglected IVR Best Practices That Really Count For Success
You’re not alone if you’ve found yourself endlessly pressing buttons while navigating an IVR menu, desperate for a simple solution. Most organizations neglect to prioritize…
Call Center Reporting: The Only Reports You Need to Create
In the call center world, data is more than numbers; it’s the secret sauce to making smart decisions. Imagine using data to find out exactly…
4 Steps For Writing a Call Center RFP (+Where to Post It)
If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking…
Call Center Integration: You Only Need to Unite 3 Systems
Most call center solutions offer a wide range of integration options. Just a few examples include ticketing systems, ecommerce, social media, and email integrations. But…
What Call Blocking Doesn’t Stop and What To Do About It
Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations. For one, it doesn’t stop scammers…
4 Call Deflection Strategies (and the One You Should Use)
Nonstop customer calls can quickly strain your customer support resources and leave your customers feeling underserved and underappreciated. That’s why you need to have a…
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