Imagine you call a business’s customer service line with what seems like a simple request, but you get bounced around from agent to agent, each…

Unified Communications as a Service (UCaaS) solutions combine apps and services such as call, chat, video, and video conferencing into a single cloud-based platform. It’s…

Call center quality assurance (QA) is crucial for the success of any contact center, no matter its size or industry. Implementing call center QA criteria…

If you’ve ever navigated an entire phone menu just so you could reach a human at the end, that was probably an Interactive Voice Response…

As more and more companies are building their call center operations around VoIP and IVR technology, many are now adding visual IVR to the mix….

We all know that first impressions matter, so if the programmed voice on your company’s IVR phone system is the first point of contact for…

When it comes to choosing between VoIP and UCaaS, it’s about more than just tech specs. You have to identify the right tool that aligns…

Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast selection of local,…