Managing customer relationships is a vital piece of the contact center puzzle; the more you know about the needs and habits of your customers, the…

There’s no doubt that agent training is critical for making call centers more effective and more productive. At the same time, most call center managers…

Taking advantage of upselling and cross-selling opportunities is one of the quickest and simplest ways to increase sales at a call center.  Specifically, upselling is…

Is waking up just too hard to do? If so, a third-party wake-up call service may be the answer for you.  Instead of relying on…

There’s no other way to put it: call avoidance can cost call center agents their jobs if they don’t address it, and the most common…

If you’ve been in business a while, you know that the Go-to-Market (GTM) process for launching new products or features can be overwhelming. From launch…

Digital content reigns supreme these days, and consumers are particularly hungry for video and interactive content. Floik aims to be a comprehensive solution for creating…

Chatbots were the worst in the early days. Common practice was ignoring the auto responses and just typing “speak with a representative” over and over…

In today’s fast-paced and ever-evolving business environment, the need for a versatile, efficient, and user-friendly management tool is more critical than ever. Flowlu promises to…

When you’re trying to grow sales, it can be a challenge to find accurate contact information for potential customers on your own. Using Adapt, you’re…

The truth is, if your website doesn’t provide a good user experience (UX), your customers are less likely to return. Great UX design is vital…

You are always going to have to create CRM system to some extent. How you segment your customers, the data you want to track, the…

Getting your product or service off the ground isn’t easy. Before launching, go-to-market teams need to drum up interest and acquire leads. On top of…

Coming up with sales leads that are actually useful for your sales team can be difficult. That’s especially true if you work in a niche…

Using a cloud-based phone system is a great way for a small business to communicate with customers and for employees to talk with each other….

HubSpot is a CRM powerhouse with a free edition that outshines many paid CRMs on the market. Whether you choose the free or paid version,…

Collecting leads manually on LinkedIn these days just doesn’t cut it anymore—especially for businesses that live and die by the number of leads they need…