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Leanne Byrom is a Freelance User Experience Practitioner and Lead UX at Phosphor Digital with a focus on the role of digital in the end-to-end customer experience. Consulting with large and small companies alike in building best of breed online experiences.

What The Heck Is User Experience And Why Do You Need It?

by Leanne Byrom

Are you wondering what all the User Experience fuss is about? User Experience (UX) is somewhat of an elusive notion with many different definitions, even amongst the UX community themselves. There is user experience involved in all product and service design however my focus here is purely on digital user…

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6 Ways To Optimize Your eCommerce Checkout

by Leanne Byrom

Unfortunately, most eCommerce websites don’t do checkout very well. I believe this is mainly because the website owners business objectives have been put before the needs and wants of the customer. There are many things one can do to ensure we focus on the customers needs and change our checkout…

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