Whether you’re looking for email addresses, industry insights, information on competitors, or sales leads, web scraping is a valuable tool. It lets you harvest data…
Today's Eggspert
Can Better Call Routing Shorten Wait Times? Yes, By A Lot
Call routing is the process through which incoming calls are directed to the relevant departments, agents, or individuals within an organization. Essentially, call routing is…
How Interactive Voice Response Curbs Customer Service Costs
We’ve all sat through the customer service call of doom––it’s frustrating from the customer’s side, and a costly lost opportunity on the side of the…
When to Use Predictive Dialer Vs. Progressive Dialer
Predictive and progressive dialers are indispensable tools for the best call center services, where time is of the essence and efficiency is key. They automate…
HubSpot CRM Review
HubSpot is a CRM powerhouse with a free edition that outshines many paid CRMs on the market. Whether you choose the free or paid version,…
Ooma Review
With a free plan and affordable prices for more feature-rich plans, Ooma helps customers set up a complete phone system. You get the essentials, like…
Power Dialer Vs. Predictive Dialer: Which Keeps Reps Busier?
With their ability to automate the dialing process and keep phone reps busy, dialers are one of the most efficient tools utilized in call centers…
How To Make VoIP Security and Encryption Issues Disappear
Hackers love to take over VoIP phone systems to blast out calls, and it can cost companies thousands of dollars before they realize there’s an…
LegalZoom Review
When you think of online legal services, chances are good the first name that pops into your head is LegalZoom. Many consider it to be…
Why We Use Softphones Instead of Paying Too Much
A softphone is not just a squishy telephone that’s made safe for small children—though that could arguably be more fun than the real thing. Instead,…