Live chat solutions for your website or ecommerce store are a thing of the past. Well, kind of. More accurately, they’re in need of a…

You don’t need to know all that much about Voice over Internet Protocol (VoIP) systems in order to make a smart decision about using one…

If you’re tired of using data for calls when bad service keeps interrupting your phone conversations, it’s time to switch to Wi-Fi calling. Not only…

Call routing is the process through which incoming calls are directed to the relevant departments, agents, or individuals within an organization. Essentially, call routing is…

We’ve all sat through the customer service call of doom––it’s frustrating from the customer’s side, and a costly lost opportunity on the side of the…

Predictive and progressive dialers are indispensable tools for the best call center services, where time is of the essence and efficiency is key. They automate…

Ooma delivers simple and straightforward VoIP solutions that are perfect for those switching from legacy landlines. With easy DIY installation and an experience that mirrors…

Fax machines provide a safe and secure way to send and receive documents. Many healthcare providers, law offices, and government agencies still rely on faxing…

With their ability to automate the dialing process and keep phone reps busy, dialers are one of the most efficient tools utilized in call centers…

Hackers love to take over VoIP phone systems to blast out calls, and it can cost companies thousands of dollars before they realize there’s an…

Grasshopper is a straightforward and simple virtual phone system. It’s great for solopreneurs, freelancers, local businesses, and smaller remote businesses with infrequent calling needs. We…

A softphone is not just a squishy telephone that’s made safe for small children—though that could arguably be more fun than the real thing. Instead,…

Call center dialers are integral tools of efficient call centers. They automate the dialing process so that agents can connect with more customers in a…

If you’ve ever had a call drop when you were trying to make a good impression with a client or close an important deal, then…

Running a business means making an endless series of decisions, many of which don’t have a clear-cut answer. The question of whether you should go…

Switching to a VoIP number is almost always going to be cheaper than hanging onto that old landline—and that’s just one of the many benefits….

If you’ve spent any time on the internet in the past decade or so, chances are you’ve attended at least one webinar. Webinars are virtual…