Crazy Egg vs.
Clicktale
Crazy Egg isn't the only tool out there for tracking website visitor behavior. We think it's the best, but maybe we're biased
So we set out three key areas where we think Crazy Egg scores over a solid competitor, Clicktale, and checked around.
Heatmaps and User Recordings
If I say Crazy Egg, you say Heatmap
Both Clicktale and Crazy Egg give you heatmaps showing mouse clicks, and scroll maps that show how far down your page visitors looked.
If you’ve been using non-visual analytics tools, heatmaps can be a real eye-opener to how users really interact with your site.
But Crazy Egg goes further down that rabbit hole than Clicktale, with tools that provide more information in a simple, intuitive way.
Confetti report lets you see clicks by referral source, time, search terms and more. That’s way more detailed than a regular heatmap, but to interpret the report, you just look.
Overlay report shows you the percentage of visitors that clicked specific assets on your page.
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I love #heatmapping sites with @CrazyEgg - combine that with @googleanalytics and it gives such a great set of data to inform #UX / #UI
— Andrew Martin (@AndrewDoesSEO) November 27, 2015 -
Honestly I'm in love with heatmaps. Everyone should try @CrazyEgg #GrowthHacking #startup #growthtools pic.twitter.com/5bcRh3i0qJ
— Claudio Cuccovillo ➚ (@cla_cuccovillo) April 4, 2016 -
Got my mind pleasantly blown today by @CrazyEgg's heatmapping tool. Thanks @Assafslv. pic.twitter.com/IfysQxJMXR
@Brett Brownell
February 19, 2016 -
How well is your #subscription website working? We love the @CrazyEgg heatmap for tracking user clicks. https://t.co/xEIgyf25d9
— Mequoda (@mequoda) March 4, 2017 -
I freakin' love confetti reports by @CrazyEgg. That's a must have #tool for your website #growth #growthmindset #growthhacking pic.twitter.com/MEfg7HNaIk
— Marco Torretta (@marco_torretta) December 1, 2016 -
A3: @CrazyEgg was one of the best tools I have used to understand what and where users are engaging with a page. #seochat
— Matthew Diehl (@matthewdiehl) January 14, 2016 -
literally addicted to the stuff I'm seeing in @CrazyEgg. Such a fantastic piece of software! #Marketing #Content #Digital
— Chris Vella-Bone (@chrisv2432) February 9, 2016
User Recordings
Recordings doesn’t just let you see what your visitors did. It lets you watch them do it, like you were looking over their shoulder. You can watch them pause, backtrack, double take and get lost in your conversion process. Even the best heatmap and click tracking tools can’t show you that.
Clicktale and Crazy Egg both have this facility. But we put a lot of work into making ours super accurate and efficient.
Many user recording tools don’t actually take a screencast of what the user sees. So they don’t show what users actually do, and you wind up fixing problems that don’t exist. Crazy Egg Recordings show exactly what users did and you see what they see.
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I'm really excited about this new @CrazyEgg feature. There's a ton of product research behind it since we're not the first! #SaaS https://t.co/ZH86WwAtyc
— Hiten Shah (@hnshah) March 20, 2017 -
heatmapping and user recordings are WAY underused. So easy to set up, and provide very valuable user insights. #CRO @CrazyEgg @HotjarApps
— Chris dayley (@Chrisdayley) January 26, 2016
User Experience
For Marketers
Crazy Egg is instant: pick it up and start getting insights you can use.
Marketers have enough figures to wade through. We’ve always thought that our UX should be like your UX: intuitive and simple.
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Click tracking, heatmaps, and without a spreadsheet? Yes, please. @CrazyEgg is one solut... https://t.co/uvHEljmFNK pic.twitter.com/464tY8ntJl
— Aimee Graeber (@AimeeGraeber) November 9, 2015 -
A3). @CrazyEgg heatmap is a highly usefulfor both UX and SEO. #semrushchat
— Andrea Fine (@AndreaFine) December 9, 2015 -
heatmapping and user recordings are WAY underused. So easy to set up, and provide very valuable user insights. #CRO @CrazyEgg @HotjarApps
— Chris dayley (@Chrisdayley) January 26, 2016
Clicktale focuses on granularity - we love detail too, but we put the emphasis on being able to start cold and get value from the tool immediately.
For Small Business
Small business users value a tool they don’t have to learn how to use, but that still delivers valuable insights.
“Great for people who have a hard time understanding analytics and how people are using their site.”
Josh Harcus
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Really easy to understand the user behavior with the new @CrazyEgg reports! @qubitTV #UX #prodmgmt
— Francisco Mingote (@fmingote) January 27, 2016 -
Users love you @CrazyEgg - you have been rated Top 3 in Usability for heatmaps and In-Page Analytics on @G2Crowd! https://t.co/yn4CydFuB8
— G2 Crowd Reviews (@G2CrowdReviews) January 31, 2017 -
Looking for key #Webanalytics tools? Try @CrazyEgg for the best way to track your #digitalmarketing efforts in a simple to read #data form
— Brad Chuck (@BradChuck) December 4, 2015
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Visual, simple.
Agency and inhouse marketers like being able to show management a picture they can’t argue with.
@AndreaFine @CrazyEgg I love using it. That's when my clients really get it. More than any @Google analytics data.
— Dagmar Gatell (@DagmarGatell) December 9, 2015 -
Easy set-up
We’re proud of our ‘no knowhow’ tool - you can set it up and use it without any technical proficiency at all.
Currently looking at @CrazyEgg reports and understanding them. @lorenagomez would be so proud! LOL!
— Nicholas Love (@NicholasJLove) February 18, 2016 -
Integrations aplenty
For marketers with more complex projects, there’s more. If you need to integrate multiple metrics from different bits of code, Crazy Egg integrates easily with Google Tag Manager to let you do that.
Playing around w/ @CrazyEgg and like it so far. Quick, nice and simple. Also easily implementable with #googletagmanager built-in tag.
— Brandon K. Lee (@elBKL) October 2, 2015Taking @CrazyEgg for a test run @IndiciaNL. First Plus.. Smooth #TagManager implementation!
— Rogier | is hier (@Swaaijmans) October 29, 2015 -
Exceptional support
And when our users hit a bump in the road, they tell us - and we iron it out.
@CrazyEgg Thanks for no longer truncating naming conventions of exported snapshots. Saves so much time! pic.twitter.com/2DaoiGpUFJ
— Nicole Mintiens (@Nicole_Mintiens) January 6, 2016
Pricing
Using @CrazyEgg for the first time with a client. Have to say for it's dirt cheap price it's an amazing tool to use...! #UX #Usertesting
— Ned Poulter (@NedPoulter) March 8, 2013
Keeping it simple
We wanted to make working with Crazy Egg as simple as possible. So we have the most transparent price structure we could.
While Clicktale starts out with an individual quote, Crazy Egg starts out with $99 a month, after a 30-day free trial. You know exactly what your subscription buys you.
See our pricingWho's Crazy Egg for?
We think it’s for anyone who wants their website to work better.
If you’re using your blog to generate leads, you’ll want to know where folks stop reading, what they try to click on, and when the most high-value, convertible traffic visits.
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Growth Hacking: @CrazyEgg helps you figure out why users are leaving your site without doing what you want them to. #Firecat
— Corentin (@CorentinClichy) May 1, 2015
— Susan Price… -
@CrazyEgg is the ultimate #bloggertool. https://t.co/zqueC1w7VX
— Everything Food Con (@foodbloggercon) November 6, 2015
A lot of times, your users are clicking on things that aren’t even clickable.
We hear it all the time from new users.
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@crazyegg mostly that people click on stuff which is not clickable and that our design changes worked as intended :)
— Julien (@jlnslv) September 13, 2012 -
Interesting: Banner on product page = most clicked item + it's not a clickable link. Are you using @crazyegg to track where people click?
— Greg Power (@gregpower) June 5, 2009 -
@jlnslv -- Great to hear! What are you learning from the tool?
— Crazy Egg (@CrazyEgg)September 13, 2012 -
My favorite part of @crazyegg is not seeing what links people click, it's seeing where people click that isn't actually clickable. #aea
— Jess Bertling (@JBertling) July 26, 2010
E-tailers really need to know what their visitors really do too.
And they’re not alone. In any industry, any space, real insight into what your visitors do on the page or in the checkout is vital.
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@ninahale @CrazyEgg @luckyorange are great tools we recommend #conversions #ecommerce
— Blue Earth (@blueearth) November 6, 2015 -
@CrazyEgg Best analytics tool I´ve ever used for our industry. Impressive!! #gamingwithcause https://t.co/MF6tzdSEbj
— Fernando Carrillo F (@sorteosdigital) November 6, 2015 -
Ah, @CrazyEgg I really do love you! So useful evaluating how users are interacting with all aspects of our https://t.co/N6TNX11yIe redesign
— Mike Halligan (@MrMikeHalligan) November 2, 2015 -
Set up some new tests today with @CrazyEgg - awesome tool, recommend for #musetech folk pic.twitter.com/FBnipKzOVU
— Alex Peters (@alexpeterss) November 23, 2015