From calling to conferencing to team messaging, Nextiva and RingCentral have a lot to offer to businesses looking for a full-service VoIP (voice over internet protocol) tool. Which one should you choose? Nextiva is the more flexible and scalable platform of the two, but RingCentral is the more affordable solution. Read on as we decode Nextiva vs. RingCentral in detail to help you make the right choice between the two.
Nextiva Compared to RingCentral
Nextiva is our top recommendation for VoIP phone services due to its unprecedented reliability, scalability, and small-business-friendly price point. Every plan comes with unlimited minutes, free local and toll-free numbers, video conferencing, faxing, and instant messaging. Many Nextiva customers save up to 60% on average after making the switch—and you can save even more through a special discounted rate by signing up for Nextiva today!
RingCentral is an affordable alternative that definitely doesn’t skimp out on quality. Its entry-level plan comes with unlimited calls and texts, file sharing, team messaging, and all of the other essentials you need in a complete VoIP phone service. For smaller teams of up to 20 people, the $19.99 per user per month price point is almost too good to pass up. Click here to get started now.
More Top Business VoIP Phone Services
Nextiva and RingCentral are just two of the best VoIP phone systems on the market today. While most of you will be fine using either of these two industry leaders, you can see all of our top picks here. In addition to the VoIP phone system reviews, you’ll also see our buying guide methodology and recommended use cases for each solution.
Nextiva and RingCentral both made our list, with Nextiva as our top recommendation and RingCentral trailing close behind as the best option for businesses with less than 20 users.
Where Nextiva Shines
Features: Nextiva has a lot to offer with an array of compelling features. In fact, the service should provide everything you need.
One of the standout features of Nextiva is that every plan, even the first one, includes unlimited video and audio calls. Of course, RingCentral offers this as well.
On top of that, there’s unlimited internet faxing, which is ideal for businesses that send and receive many faxes. While RingCentral does provide internet faxing, you’ll only find it on the second, more expensive, plan.
So Nextiva provides you with unlimited video and audio calls and unlimited faxing from just its base plan—that’s $18.95 per user per month when paid annually for both of these killer features. RingCentral asks for $24.99 per user per month for the same.
It doesn’t stop there, though. On that same starting plan, you’ll get dedicated mobile and desktop apps and 24/7 customer support. The 24/7 customer support is the type of thing you might expect to see on higher plans, and that’s the case with RingCentral.
The Nextiva service comes with built-in calendar integrations, and every user gets a phone number for free, or you can port over existing numbers at no extra charge. You can even send and receive an unlimited number of text messages with customers on the second tier.
Extended integrations with Salesforce, Hubspot, and Zendesk are available on the Professional plan. These are helpful CRM integrations that are great for customer service teams and marketing campaigns. All of these are offered with free implementation—an offer that’s hard to ignore.
In short, Nextiva offers a lot of excellent features, and you won’t have to break the bank to gain access to them.
Support: We’ve mentioned customer support being a part of what Nextiva provides. For starters, you’re getting 24/7 online ticketing support and an online chat service should you need it.
Phone and email support are also available Monday to Friday between 5 am and 6 pm—Saturdays are between 6 am and 6 pm MST.
Of course, if it’s answers to general queries you’re interested in, then you can find detailed product guides that should help with any other issues.
RingCentral offers its own 24/7 customer support, although this is only from the second paid plan onwards. Nextiva offers it from the start.
The bottom line: All of this adds up to a complete customer support service. Whichever way you wish to contact Nextiva, you should be well-served.
Interface: Nextiva’s interface is all about usability. While some service users have found it to be somewhat dated, most agree that they had no problem using it.
What we’re looking at here is a streamlined product that skillfully gets the job done without some of the fancy visuals you’ll find elsewhere. How important that is for you will vary, but we think usability should always come first.
RingCentral focuses on simplicity, too, and both products achieve this.
It’s unlikely you’ll find yourself stuck navigating around Nextiva’s interface—whether that’s on the mobile apps or desktop. Just don’t expect the best graphics.
Pricing: We’ve briefly mentioned the pricing of Nextiva. In short, we think every tier offers something worthwhile and at a fair price. You can find all of them below:
The first thing to say is that you should opt for an annual plan if paying each month isn’t essential—you’ll save over 30% by doing so.
Keep in mind that you get a seven-day free trial with Nextiva, but only on the first plan—demos are available for the others, which is still welcome but not quite as good.
Of course, the total price you’ll pay will depend on the number of users you add to any plans.
If you have fewer than 100 users, you’ll pay a bit more per user—the prices shown are for those that will need between 2-99 users. In other words, you’ll save a bit of money if you need Nextiva for more users than that.
Advanced features on the higher Nextiva plans include voice analytics, voicemail transcription, and unlimited participants for voice and video calls. The top tier even includes customer journey analytics and pipeline management.
There’s no doubt that the features with each tier include everything you’ll ever need from a VoIP provider—the prices being respectable is the bonus. We think that helps to make it the top choice for most businesses.
Nextiva recently underwent a change to its pricing tiers, removing the Ultimate tier from its product lineup. The other tiers continue to offer the same prices and the same feature sets as they did previously.
If you would like some of the features previously found in the Ultimate tier, such as automated surveys and advanced customer analytics, you should contact Nextiva’s customer service team to learn about your options.
If those prices are a bit too high for your taste, worry not. Nextiva is running a special discounted rate on all their plans—you can get as much as 50% off the prices you see above by getting started with Nextiva today!
Where Nextiva Falls Short
Mobile App Glitches: While mobile access is definitely a plus, there are a few issues with Nextiva’s mobile app. More specifically, some users report bugs and glitches.
The app doesn’t always load and can sometimes crash unexpectedly, which obviously isn’t ideal when you’re trying to use this service on the go.
This drawback isn’t a dealbreaker, but there’s room for improvement here. Most of these bugs can be fixed with a new version release of the app.
Where RingCentral Shines
Features: RingCentral is no slouch either when it comes to features. On the entry-level plan, users have access to unlimited calls within the U.S. and Canada and unlimited business SMS messaging.
On top of that are text notifications for voicemails and missed calls and a free phone number for every user. There’s also the ability to port existing numbers too.
You’ll find these features elsewhere—the difference is that all of this is available on RingCentral’s starting “Essentials” plan for $19.99 per user per month when paid annually.
That plan is available as long as you have 20 users or less, making it one of the best options for small teams.
This starting plan is a fantastic deal alone without mentioning the free mobile and desktop apps and the essential call management features such as call forwarding, parking, transfers, and screening.
Team messaging and document sharing are also available on the first plan, helping to round out a comprehensive package.
Interface: RingCentral’s central interface across mobile, web, and desktop is simple and easy to use. Much like Nextiva, the priority here is on functionality, and everything you need is readily accessible.
We say that’s a good thing, though. The best products are straightforward and logical, and this is undoubtedly the case for RingCentral. Phone calls and text messaging are available from the main dashboard, along with the service’s video capabilities.
It’s an efficient result overall and one that’s had some thought put into it.
Pricing: RingCentral comes in four main tiers, and although we think the first tier is one of the best options for smaller teams, larger teams aren’t left out.
Regardless of which plan you’re interested in, we recommend opting to pay annually, as, like Nextiva, you’ll be saving over 30% by doing so. With RingCentral, you’ll be able to try all but the final tier for free too.
That aside, advanced features open up at the higher-priced tiers, but the price remains relatively reasonable throughout. Keep in mind this is per-user pricing. Having over 100 users will save some money here, so larger teams benefit from that.
The prices listed below are for those with 99 users or less:
For any team with more than 20 users, we think the “Standard” plan is a good bet—it’s affordable, and there’s no limit on the number of users.
On top of that are video meetings with up to 100 participants and integrations, including Microsoft 365, Google Workspace, and Slack. Not to forget the 24/7 support that opens up on this tier—something that Nextiva already covers on its first plan.
Still, there are many good options here, and RingCentral remains a convincing choice even for larger teams.
Customer Support: On the “Standard” plan we mentioned before, RingCentral’s phone lines are open 24/7 for support. Other forms of customer support include a knowledge base and community forums covering most of the pressing issues.
You’ll also be able to raise a support case for further tech support should you need it.
The critical thing is that phone support isn’t available until the second plan. How essential this is will depend on your circumstances, so be sure to keep that in mind.
Where RingCentral Falls Short
Substantial Resource Consumption: It’s worth noting that some users complain about RingCentral being resource-intensive. There are a handful of reviews that point to the app coming to a crawl and slowing down when it’s in use.
RingCentral recommends just a three Mbps internet connection for homes and small offices. But large offices require a much faster connection to support the service.
With that said, internet speed may not be the only culprit here. The app itself could be responsible for using so many resources and slowing the service down. It would be nice to see these problems fixed in the future.
The Final Verdict on Nextiva Compared to RingCentral
Nextiva and RingCentral are both leaders in the industry. Each VoIP phone service has a lot to offer, but we think Nextiva is the best option for most businesses.
Nextiva comes with unlimited calling, free phone numbers, and scalability at an affordable price for businesses—no matter the size or shape. The service is also easy to use and comes with good customer support to boot.
RingCentral is a great option for smaller teams. While the service has also got a lot to offer bigger teams, the starting plan for small ones is truly a highlight. It’s the most cost-effective all-in-one communications solution for small teams on the market.
Both are excellent providers, and you’re unlikely to be disappointed picking either.
Comparing the Best Business VoIP Phone Services
Nextiva and RingCentral are just two of the bigger names in the VoIP phone services space. There are many others out there that we’ve reviewed. Check out the complete comparison guide here for a rundown of our top picks and what use cases they’re best for.
- Nextiva – Best VoIP phone service for most businesses
- Ooma Office – Best for businesses without in-house IT
- RingCentral – Most affordable all-in-one solution for fewer than 20 users
- Grasshopper – Best mobile app for solopreneurs and small teams
- Phone.com – Best if you need fewer than 300 minutes/user
- Freshdesk Contact Center – Best for customer support teams
The perfect VoIP phone service for your organization or office ultimately comes down to what you need.
We recommended Nextiva for most people because of its flexibility and affordable price, but that doesn’t mean it’s the best option for you.
Equally, RingCentral’s a top choice for smaller teams, but it might not be the most suitable service. Think carefully about what you envisage to be the ideal provider, and then go from there.
The great news is whichever service you opt for, the low cost of implementing these phone systems allows them to be accessible for even the smallest of businesses. And with remote work becoming the norm for many companies, VoIP providers will continue to improve their prices and service to stay competitive.