Crazy Egg

Opting Out

Crazy Egg customers

If you have a Crazy Egg account and wish to completely opt-out of Crazy Egg’s services:

  • 1. Log in to your Crazy Egg account
  • 2. Using the left navigation, hover over Account and select Your Profile.
  • 3. Scroll to the bottom of your Profile page and click Delete account.

Completing these steps will soft delete the information in your account and cancel any active subscriptions. After 28 days, your account and all associated data will be hard deleted and cannot be restored.

To further delete any tracked data, you way also wish to complete the steps under Opt-out of anonymous tracking below.


Opt-out of anonymous tracking

Want us to delete any anonymous data we’ve collected from you during your visit to www.crazyegg.com, crazyegg.com/blog or help.crazyegg.com? No problem!

We don't have any anonymous marketing information collected for your current browser.

If you used a different browser (such as on your mobile device) to access www.crazyegg.com, crazyegg.com/blog, or help.crazyegg.com you'll need to visit this page on each device to erase any anonymous marketing information we may have collected.


I don’t want to be tracked by Crazy Egg

Crazy Egg does not collect information through our customers' websites for any advertising purposes, nor do we collect any personally identifiable information via customers' sites. However, you may not wish to be tracked by Crazy Egg in any way. Follow the steps below to opt out of tracking.

Good to know:

  • You will need to do this for each browser you use.
  • If you’ve previously visited sites that use Crazy Egg, you will need to ask those sites to delete any data they may have collected about you.

ChromeFirefoxInternet ExplorerEdgeSafariOpera

Chrome

  • Click the menu button
  • Choose Settings
  • Type do not track into the search field and press enter
  • Ensure that the option labeled Send a "Do Not Track" request with your browsing traffic is checked

Firefox

  • Click the menu button
  • Choose Preferences
  • Click Privacy
  • Ensure the option labeled Request that sites not track you is checked

Internet Explorer

Edge

  • Click the ••• menu.
  • Choose Settings.
  • Under Advanced settings, click View advanced settings
  • Under Privacy and services, ensure that the option labeled Send Do Not Track requests is on.
  • Safari

    • From the Safari menu, choose Preferences...
    • Click the Privacy tab
    • Ensure that the option labeled Ask websites not to track me is checked

    Opera

    • On Windows, choose Preferences from the Settings menu
    • On Mac, choose Preferences... from the Opera menu
    • Type do not track into the search field and press enter
    • Ensure the option labeled Send a 'Do Not Track' request with your browsing traffic is checked