GoTo Connect Review

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GoTo Connect is an intuitive business phone system that helps you communicate and collaborate seamlessly. It offers a comprehensive suite of features, easy configuration, customizable dial plans, and a flexible mobile application. By looking at the good and the bad, let’s see if GoTo Connect is the right solution for you. 

GoToConnect logo

Comparing GoTo Connect to the Best Business Phone Systems

With the wide range of business phone systems on the market today GoTo Connect didn’t quite make the cut to place on our top list. However, that doesn’t make GoTo Connect a poor solution. It offers a way to simplify your communication system and improve the way your business stays connected. 

We reviewed dozens of business phone systems on the market and narrowed them down to the top nine, looking at each option to see who it’s best for, what features to consider, and how to find the best option for your needs. Want to scope out all of your options? See all of our top picks here.

GoTo Connect: The Good and the Bad

We found that GoTo Connect offers excellent features that most users are happy to continue using, with only a few sporadic drawbacks. Let’s take a deep dive into both sides of the spectrum before you decide. 

GoToConnect home page

The Good

Easy configuration: A business phone system should be easy to navigate and set up. Luckily, GoTo Connect is the perfect solution for beginners, as it’s so easy to configure. You can configure all of your call routing in an easy-to-use visual editor in a couple of minutes. 

GoTo Connect offers detailed online documentation to help you configure your phone system, which is excellent for anyone inexperienced. And many users have raved about GoTo Connect’s technical support team, who are trusted enough to guide you through any difficult parts of the process. 

Fully customizable: With GoTo Connect, you can create custom call routing with a drag-and-drop editor, letting you completely customize your system’s call flow to improve your overall communication. 

GoTo Connect’s customizable dialing plans allow you to view every node in color-coordinated blocks. You can easily edit each node from any device with a click of a button. You can also create better customer engagement by simplifying and customizing your contact center workflow with color-coded nodules, table views, or colored graphs. 

Flexible mobile application: Not only is GoTo Connect customizable, but it’s also a very flexible platform, as you can use it on any device and work from anywhere with its mobile app. GoTo Connect’s mobile app lets you join meetings or calls from your desk, computer, or smartphone.

Excellent sound quality: GoTo Connect claims to have crystal clear audio quality, and this claim seems to be backed up by multiple user reviews. While clear audio largely depends on the user’s internet connection, we found many reviews that praised the sound quality and claimed that GoTo Connect would never drop out mid-call, regardless of geographic location or cellular connection. Many other users also found that the call quality wasn’t significantly affected on different devices, which is always an aspect to consider and another plus for GoTo Connect. 

Quality customer support: GoTo Connect offers the highest level of support, even to individuals who aren’t customers yet. We found that the majority of users are extremely happy with GoTo Connect’s customer support team because of their responsiveness, helpfulness, and friendliness. Many users were greeted swiftly and walked away with the help they needed 99% of the time. 

Not only does GoTo Connect’s support team appear to be extremely helpful, but the platform also offers an online help center that provides in-depth documentation for issues ranging from IT support and call quality to phone guides and call routing.

The Bad 

Lackluster reporting: While GoTo Connect has mostly excellent reviews, there is still room for improvement. The data is too basic and it’s difficult to track metrics properly. On the other side of the spectrum, users felt that exporting the reported data proved difficult, and a few individuals experienced glitches, system crashes, and missing data. 

However, it’s not all bad though, as GoTo Connect offers an abundance of integrations that can help you improve your workflow. If you have trouble with the existing reporting and exporting feature, you can always connect your platform to apps like Salesforce, Zendesk, or Zoho to help track metrics more easily. 

Faulty desktop connection: We didn’t find a whole lot of bad reviews for GoTo Connect, but we did see a few describing its desktop application was prone to poor connectivity. Those users claimed that GoTo Connect’s desktop version was either slow, would randomly crash and close, or didn’t send notifications properly. While these reviews were far and few between, we thought it would be better to mention them because many individuals tend to use their desktops for business calls. 

GoTo Connect Pricing and Options

GoTo Connect offers three distinct products for different needs, all of which are competitively priced. Let’s dive into the details of the company’s pricing plans.

GoTo Connect

When it comes to pricing, GoTo Connect offers three different pricing plans that scale to suit the advanced communication needs of your business. 

GoToConnect pricing plans

Basic: $24 per user, per month. A simplified business phone system with basic meeting features. 

GoTo Connect’s Basic plan offers enough features for a small business to run a flexible cloud phone system. You receive features like local, toll-free, and vanity numbers, existing number porting, smart call routing, and unlimited extensions. 

You also receive team messaging, audio conferencing, and up to four meeting participants with the Basic plan, so you can collaborate effectively within a small team. If you want to map out your workflow, you get access to one customizable dial plan. 

Standard: $29 per user, per month. A fully-featured phone, chat, and video conferencing system. 

GoTo Connect’s Standard plan offers more flexible and advanced features for a growing business. You get everything in the Basic plan, plus unlimited auto-attendant recorded greetings, customized dial plans, ring groups, call queues, and multi-site compatibility. 

You also get features that will help you write reports to improve your business strategy, including real-time analytics, call recording, seamless call management, caller hold time reports, and voicemail-to-email. 

Premium: $39 per user, per month. The Standard package plus a support center and exclusive features. 

GoTo Connect’s Premium plan best suits businesses that make a high volume of calls and need more than 1,000 call minutes and a cloud contact center. GoTo Connect’s cloud center features are exclusive to its Premium plan and come with advanced analytics, dashboards, and call monitoring features. 


Meetings are essential to doing business, especially with the rise of virtual meetings over video chat. With that in mind, GoTo Connect offers GoToMeeting, a video conference platform created for flexible online meetings. 

GoToMeeting landing page

With enterprise-grade security, you can create virtual meetings with peace of mind that uninvited individuals won’t hijack your conferences or leak your video link. You don’t need to download anything to join a video conference and can securely do so from any device. 

Speaking of security, GoToMeeting has features that will help you protect your online meetings, such as single sign-on (SSO), encrypted sessions, the ability to dismiss attendees, and a meeting lock. 

Designed for dependability, GoToMeeting guarantees 99.996% service uptime, providing you with quality video calling service 365 days a year. 

Video meetings on the GoToMeeting platform offer HD video and audio, screen sharing, and background noise suppression. You can completely transform the way you conduct meetings, especially with other tools like keyboard and mouse sharing, in-session chat, commuter mode, and drawing. 

GoToMeeting is available in more than 190 countries and depending on the package you choose, you can have up to 250 attendees in one meeting. Account management features include seamless integrations, custom email templates, reporting and analytics, and unlimited cloud recording with transcriptions. 

Here’s a quick overview of the GoToMeeting pricing tiers: 

  • Professional — $12 per organizer, per month. Allows for up to 150 participants. 
  • Business — $16 per organizer, per month. Allows for up to 250 participants. 
  • Enterprise — Contact sales for custom pricing. Allows for up to 250 participants. 


GoToTraining makes virtual training easier than ever before. You can deliver training on any device, validate your attendees, and grow your business—all in one centralized platform. 

GoToTraining landing page

Whether you want to deliver rich, online learning workshops, optimize compliance training in corporate sessions, or offer special certifications for your small business employees, GoToTraining can help you. 

GoToTraining has hosted more than 700,000 annual training sessions with more than 3 million attendees. If you want to improve your team’s productivity, then GoToTraining is the perfect place to start. 

During a session in GoToTraining, you can utilize tools such as group collaboration, polls, tests and evaluations, certifications, and drawing tools. You also get access to online course catalogs, custom registration forms, and material management to make your life easier. 

If you need to track attendees or write up an annual report on your sessions, GoToTraining offers comprehensive reporting and analytics features, simulated live webinars, and recording management. 

Some other nifty features include Android and iOS apps, a GoToMeeting license, 24/7 support, and encrypted sessions.

Here’s a quick overview of the GoToTraining pricing tiers: 

  • Starter — $109 per organizer, per month. Allows for up to 25 attendees. 
  • Pro — $159 per organizer, per month. Allows for up to 50 attendees. 
  • Plus — $314 per organizer, per month. Allows for up to 200 attendees. 

You can try GoToTraining free for seven days

How GoTo Connect Ranks

While GoTo Connect doesn’t rank in our top list, this doesn’t mean it’s a bad product. GoTo Connect is an excellent business phone system that hundreds of users are happy to continue using because of its easy configuration, top-tier sound quality, and valuable customer support. 

Here is a short overview of the top business phone systems

  1. Nextiva – Best for most businesses (For a limited time get 25% off, plus a free phone, when you sign up!)
  2. RingCentral – Best no-sweat integrations
  3. Ooma – Best low-risk solution for small businesses
  4. Freshcaller – Most reliable call center phone system
  5. Dialpad – Best automated call coaching
  6. 8×8 – Best for free and clear international calling
  7. Mitel – Best for global call quality
  8. Intermedia Unite – Best ongoing support
  9. Line2 – Best setup for solopreneurs


Overall, GoTo Connect is an excellent business phone system solution for organizations of any size. With customizable features and a flexible structure, many users will find that GoTo Connect will improve their communication needs. Throw in additional product offerings like GoToMeeting and GoToTraining and you can completely transform the way your business communicates under one centralized platform. 

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