Since the pandemic began, the importance of remote support software such as TeamViewer and its alternatives has skyrocketed due to the emergence of remote work culture. According to Gallup, the number of exclusively remote US-based workers jumped from 8% in 2019 to 39% in February 2022 with 24% expecting a permanent shift to remote work. As a result, the remote support software industry is expected to grow at 14.5% annually for the next 10 years.
TeamViewer is one of the most popular remote monitoring and management software on the market. In fact, according to Enlyf, it commands nearly 35% of the market share in the remote support software industry.
Easy remote access, high-quality streaming, cross-platform functionality, and smooth file-sharing are some of the features behind TeamViewer’s popularity.
However, depending on the specific needs of your business, TeamViewer may not be the best match for you. Luckily, there are many equally viable options on the market today.
We explored the remote monitoring and management space for the best available TeamViewer alternatives and have shortlisted the best of them for different use cases.
For example, we found Zoho Assist to be the best for most businesses. LogMeIn is ideal at the enterprise level where thousands of users may be involved. Meanwhile, FixMe.IT stands out for personal and professional use.
Let’s dive in for a more detailed look at each of the tools.
The Best TeamViewer Alternatives
During our research for alternatives to TeamViewer, we found Zoho Assist to be the best for most users. The primary reasons for this are affordability, ease of use, as well as security. With Zoho Assist, you get a robust solution for remote support, screen sharing, and unattended access.
The software offers cross-platform and cross-device functionality over a web-based interface on both sides. Therefore, no prior installation is required and software security updates become a non-issue. If you’re interested in Zoho Assist, try it out with a 15-day trial.
When it comes to suitability for larger organizations, LogMeIn Rescue is the best TeamViewer alternative for thousands of users. Large multinational corporations like Microsoft, HP, IBM, and GE trust LogMeIn Rescue to provide remote support to their customers every day. The app can support thousands of users due to its scalability, easy mass deployment, and its ability to handle up to 10 sessions at a time.
We found LogMeIn Rescue clients particularly satisfied with the level of customer support they receive. Try LogMeIn Rescue for 14 days to see if it’s the right choice for you.
For individuals or small businesses on a budget with remote support software needs, FixMe.IT by Techinline works best for personal and professional use. Using FixMe.IT, you can connect with an unlimited number of remote computers and manage up to 150 unattended machines from your seat.
The software offers an affordable monthly plan and even though that comes with its limitations, such as lack of mobile and Mac support, companies like Siemens, UPS, and Dell rely on it to provide remote support. If you or your business are happy with a Windows-only app that’s affordable and scales well, try the FixMe.IT 15-day free trial.
In the mobile-focused category, we found Parallels Access to be the best for accessing your computer via mobile or tablet. This solution may be most suitable for mobile-focused businesses, solopreneurs, digital nomads, or professionals who need access to their computers on the move.
With Parallels Access, you can create shortcuts to your desktop apps on your phone’s home screen (Android only), tap to use them just like you would use a native app, and work with clarity of thought in full screen. Try Parallels Access for 14 days to see if it’s a good match for your needs.
For the education sector, Splashtop stands out as the best remote support software for educators. The tool allows teachers to create a virtual classroom and share their screens and applications with their students. Once the students are connected to the classroom, they can individually use the lesson content and take notes using their own devices.
Splashtop provides students with tools to help them draw, highlight, record, save, and replay any content presented in the classroom. The app works on desktop computers as well as on mobile devices. If you think Splashtop is what you were looking for, take the 14-day free trial.
If you’re on a budget, we recommend Chrome Remote Desktop as the best free remote support software option. Embedded within the Chrome browser, the software allows screen and file sharing, unattended access support, and cross-device and cross-platform compatibility. In typical Google fashion, the user interface has been designed for simplicity and ease of use. If you fancy Google Remote Desktop, give it a try for free.
More Top Remote Support Software
We take a more in-depth look at each one of these tools in our detailed guide on the best remote support software. See all of our top picks and learn more about the features, pricing, and pros and cons of each so you can see how they stack up against one another.
We hope this would help you make an informed decision about your organization’s remote monitoring and management software needs.
Our Take on TeamViewer
TeamViewer is by far the most popular remote support software on the market. Established in 2005, TeamViewer has been installed on over 2.5 billion devices and has up to 45 million devices using the tool at any given time, according to the company’s website. Overall, TeamViewer commands a solid 35% market share in the remote support software industry.
TeamViewer provides excellent endpoint access to a wide range of devices including desktops, servers, mobile devices, and IoT devices.
The software is IT-friendly and is easy to deploy at scale. With a Corporate license, companies can deploy TeamViewer with an MSI via Group Policy in an Active Directory domain.
Extensive cross-platform compatibility means users can access TeamViewer on Windows, Mac, Linux, iOS, Android, Chrome OS, Raspberry Pi, and the Web. Some of its popular features include:
- Remote access
- Screen sharing
- Tools tailored to IT users for maintenance and help desk functions
- Service requests
- Ticket management
- Auto-assign issues to team members
- Multi-user support
- Endpoint protection
When it comes to pricing, TeamViewer has a robust free plan that allows users to establish incoming and outgoing connections among devices, get real-time remote access, receive and provide support remotely, and collaborate with others in meetings and chats. The free plan is suitable for individuals and businesses looking to test basic remote support functionality.
The paid plans are competitively priced. They are called Business, Premium, and Corporate. The main difference between each plan is the number of users and devices you’re allowed to connect. Here’s a summary:
- Business: 1 licensed user, manage up to 200 devices for $23.9/month
- Premium: 15 licensed users, connect with up to 300 devices for $47.9/month
- Corporate: 30 licensed users, manage up to 500 devices for $93.9/month
All plans are billed annually. A free trial is available as well.
TeamViewer Vs. Zoho Assist
The first difference you’d notice between Zoho Assist and TeamViewer is that the former is web-based on the client as well as the server-side. This gives Zoho Assist users the advantage of never having to worry about software security updates because they automatically log on to the latest version in the cloud. On the other hand, TeamViewer has to be installed locally. This has resulted in version fragmentation, making it more vulnerable and harder to connect with all its different versions.
Zoho Assist is also the more affordable option. It provides you with features like file transfer, multi-monitor navigation, rebranding, and built-in integrations at less than half the price of TeamViewer. However, TeamViewer still does a better job at delivering a high-quality remote stream, a more stable connection, and an overall smoother experience.
Therefore, if your organization requires a high-quality experience with great technical support, TeamViewer is the way to go. But if you want great value for money, are tight on budgets, and still want a solid remote support solution, Zoho Assist is a great option to consider.
TeamViewer Vs. LogMeIn Rescue
LogMeIn Rescue seems to be specifically made with the needs of large organizations in mind. The key difference between both the software is that while TeamViewer has multiple product versions and add-ons, LogMeIn Rescue gives you an all-in experience. With a single version of their software, just one add-on for mobile support, and no limits on the number of devices you can manage, LogMeIn Rescue keeps things simple.
In terms of pricing, LogMeIn Rescue is the most expensive software on our list, offering just one plan at $108.25 per month billed annually. But the price seems well-justified with the quality, consistency, and top-notch customer service it offers to its users. TeamViewer beats LogMeIn Rescue in upfront pricing, but this can change quickly with add-ons. This makes Rescue our top recommendation for large organizations with thousands of users.
TeamViewer Vs. FixMe.IT
FixMe.IT is a simpler and more affordable remote support software option compared to TeamViewer. It allows you to manage an unlimited number of computers and as many as 150 unattended systems with a single monthly plan of $30 per seat per month or $300 per seat if billed annually. The software is suitable for personal use as well as for small businesses on a budget.
FixMe.IT does come with its limitations. Unlike TeamViewer, you can only use it on a Windows-based computer. Therefore, individuals or businesses that require remote access or support on the move or are using other operating systems are better off with TeamViewer.
TeamViewer Vs. Parallels Access
Parallels Access is a mobile-focused remote access solution for individuals and businesses that need to reach their computers from tablets or mobile devices. The software does offer remote access via desktop platforms as well but stands out for its compatibility with mobile.
Unlike TeamViewer, Parallels Access allows you to create shortcuts to your remote apps on your mobile home screen on Android for easy access. Simply tap to start using any remote app just like a native app. Parallels Access can recognize the kind of content your screen is displaying, changing the cursor to an appropriate format, such as a mouse pointer for navigation, an I-beam for word processing, or arrows for resizing.
If you’re an individual, solopreneur, or digital nomad who needs the flexibility and portability of an iPad but the power and storage of a PC, Parallels Access is your best bet.
If TeamViewer isn’t the best option for you, there are many great alternatives available for your remote support needs. In our research, we found Zoho Assist to be the best for most users due to its user-friendliness and ease of use. LogMeIn Rescue is the most suitable option for large businesses that need optimum results and top-notch customer support. FixMe.IT is ideal for use by individuals and small businesses that are desktop-focused, while Parallels works best for mobile-based users.
In the education sector, Splashtop stands out for its advanced remote classroom features, while Google Remote Desktop is easily the best for those who are looking for a free remote access and support solution.
If you’d like to learn about these tools, check out our guide on the best remote support software on the market. In addition to what you’ve already learned in this article, you’re going to find out more about the features offered by each of the tools, get more details on the pricing plans, and see screenshots of what these apps look like.
Overall, finding the best remote support software for you depends on the needs of your business and matching those needs with an optimum combination of features and price. We hope the information we’ve provided here helps you arrive at the right decision for yourself or your business.