Pumble Review

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Pumble is an emerging yet powerful team messaging application for businesses and teams of all sizes. It simplifies team communication by providing a central hub for all conversations, files, and tasks. It also comes loaded with features that allow you to use multiple channels at once, collaborate and share with teammates, and host video and voice calls with ease.

With Pumble being so new to the market, you might be wondering if it’s a worthy competitor to the already established and popular team communication platforms out there.

To help make your decision easier, we’ve outlined some key features and benefits of Pumble that set it apart from its competitors, as well as any potential drawbacks to consider.

Pumble logo for Crazy Egg Pumble review.

Pumble: The Good and the Bad

In this section, we’ll delve into the pros and cons of using Pumble as your team communication platform. We’ll cover what we believe Pumble does exceptionally well, and areas where it could improve.

What Pumble Is Good At

Providing powerful features for free: Before discussing the features themselves, it’s important to mention that Pumble blows other team communication platforms out of the water by providing its extensive set of features for free. This is a major selling point for small businesses and startups who are looking to save on their expenses.

Free accounts receive the following features:

  • Unlimited users, allowing expansive team involvement without additional costs.
  • Unlimited message history, ensuring no important communication is lost over time.
  • A generous 10GB of storage per workspace, provides ample space for files and documents.
  • Comprehensive voice and video messaging options for dynamic communication.
  • Convenient 1:1 meetings (voice and video), facilitating personal and direct discussions.

These features alone can help small teams set up complete communication and collaboration systems without having to pay a hefty fee. Those on a small budget or non-profit organizations can take advantage of full features without sacrificing quality.

Pumble homepage screenshot with a button to click to try the platform for free.

Creating an easy-to-browse user experience: Pumble’s user interface is highly user-friendly and intuitive, closely resembling popular communication platforms, which makes it an easy transition for when you’re ready to make the jump.

Its simplicity is a key strength, making it accessible to a wide range of teams.

Here’s how its design benefits different teams:

  • Seamless transition: Teams transitioning from similar platforms will find Pumble’s familiar layout easy to navigate, eliminating any learning curve.
  • Efficient communication: The clear and straightforward design on the left-hand side, featuring channels, user messages, and threads, enhances team collaboration.
  • Easy customization: The “+” symbol intuitively allows for starting new private chats, creating channels, and adding users.

In Pumble, the simplicity of the design means minimal effort is needed to master the platform. On the right-hand side, personal settings and user profile edits, including adding a profile photo and job title, are easily accessible.

This user-friendly interface caters to various team needs, from quick adaptation to efficient day-to-day communication.

Pumble chat options including a desktop app, mobile app, and web app.

Curating powerful multichannel platforms: Pumble’s multichannel support is a standout feature, brilliantly organizing your team’s communication.

Here’s why it’s a major pro:

  • Organized Communication: Channels allow for neatly segmented conversations, be it by team, project, or specific topic.
  • Seamless File Sharing: Easily disseminate crucial information within designated channels, ensuring all team members are aligned and updated.
  • Searchable History: Every conversation and file remains searchable, providing valuable context and aiding in informed decision-making over time.

You also get the ability to use public or private channels depending on the conversation. For instance, company-wide announcements can go on public channels while an important message for a team member can be shared via a private channel.

With additional features like mentions, message saving, pinning, customizable sidebars, emoji reactions, and status settings, Pumble’s multichannel support not only boosts productivity but also fosters a more organized and collaborative workspace.

Consistent and high-quality customer service: You’ll find the Pumble support team impressively responsive and detail-oriented.

You can reach out to them directly via:

  • Live chat
  • Telephone
  • Email

When you send a query through live chat, expect a reply in just minutes, and your email inquiries are typically answered within two hours. The support team is not only friendly and upbeat but also straight to the point, efficiently providing you with the information you need.

Plus, they’re available 24 hours during the weekdays and 16 hours on weekends, which means your team will have nearly full coverage whenever it needs support.

Beyond this one-on-one support, you have access to a comprehensive knowledge base, a user-friendly help center, and well-designed video tutorials. These resources are invaluable for onboarding team members once you’ve chosen Pumble as your team’s communication platform.

Pumble’s Potential Drawbacks

The free version only offers 1-on-1 video calls: Unfortunately, Pumble’s free plan only comes with 1-on-1 video calls. This may pose a challenge for teams that require group video conferencing capabilities.

Paid plans offer this feature, and since Pumble’s plans are very affordable overall, it may be worth considering an upgrade if you need to host team meetings.

Pumble meeting features including voice calls, video conferencing, and screen sharing.

Limited third-party integrations: Pumble’s integration options are limited compared to other team messaging platforms. While it does have some popular integrations, there is room for improvement in this area.

Pumble’s Roadmap page currently states that adding more integrations to the software is currently in process, so users may soon have access to a wider range of integration options.

Pumble’s Plans and Pricing

Now, let’s delve into Pumble’s various plans and pricing options so you can identify the best plan for your team’s specific needs.

Free plan

Pumble’s Free Plan is an exceptional offer for teams looking for a no-cost solution. It includes:

  • Unlimited users, making it ideal for teams of any size.
  • Unlimited message history, ensuring no loss of past conversations.
  • Voice and video messages, plus 1:1 meetings (voice and video), facilitating diverse communication styles.
  • The ability to import content from other platforms, simplifying the transition to Pumble.
  • 10GB storage per workspace, ample for essential data storage.
  • The option to export content offers flexibility in data management.
  • Up to 3 integrations (soon to be available), enhancing functionality.

This plan is completely free, which makes it different from trials that have a finite duration. You’ll have access to the above features without paying a cent for as long as you need.

Pro Plan

The Pro plan is a great option for those who want to add on video functionality at a very affordable price. The small jump in cost allows you to take advantage of the following features:

  • Group meetings (voice and video) for larger team collaborations.
  • Screen sharing feature, enhancing presentations and discussions.
  • Customizable sections for a tailored user experience.
  • 10GB storage per seat, increasing storage capacity as your team grows.
  • Up to 10 integrations (coming soon), for extended app connectivity.

The Pro Plan costs $2.49 per user per month when billed annually, or $2.99 per user per month for monthly billing. This makes it significantly cheaper than its competitors with many of the same features.

Business Plan

The Business plan is designed for more demanding team needs and high-collaboration settings. It offers all the Pro and Free plan features, plus:

  • Advanced permissions for better control over data access.
  • Guest access, allowing external collaboration.
  • User groups for organized team management.
  • 20GB storage per seat, doubling the storage capacity.
  • Meeting recordings, perfect for revisiting discussions.
  • Unlimited integrations (coming soon), for limitless connectivity.

The Business Plan is priced at $3.99 per user per month when billed annually, or $4.99 per user per month for those opting for monthly billing.

Enterprise Plan

Rarely are enterprise plans under $100, and this one is exceptionally affordable, with monthly plans running under $10.

For the most comprehensive needs, the Enterprise Plan includes:

  • Every feature in the lower-tiered plans
  • Single sign-on (SSO) for enhanced security and ease of access.
  • Data retention options for compliance and record-keeping.
  • A substantial 100GB storage per seat, catering to extensive data requirements.

The Enterprise Plan is offered at $6.99 per user per month with annual billing, or $7.99 per user per month for monthly billing.

Final Thoughts

So is Pumble a good choice for you and your team? We think so. Due to its extremely affordable plan options, it’s a viable solution for teams of any size, making it perfect for startups and small businesses on a budget.

With its user-friendly interface, unlimited users and message history, and continuously improving features, not only is this program powerful now, but it may be a good investment as it continues to grow and add even more features in the future.

If you’re still on the fence, we recommend you try out a free plan to get a feel for the platform and its capabilities.

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