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Fax.Plus Review

Fax.Plus is one of the many popular online fax services available. It has a simple and user-friendly interface, making it a great choice for those who are not familiar with faxing. In addition, Fax.Plus is one of the best options for small businesses and those who have lesser workloads.

Fax.Plus home page

Comparing Fax.Plus to the Best Online Fax Services

Compared to the best online fax services, Fax.Plus holds up well, which is why it made our list of top platforms. At the low yet transparent price of $5.99 per month with no contracts, it’s the best ideal out there for limited faxing. And if you don’t need to receive faxes, you can use the free plan forever!

Most online fax service providers out there gouge you with hidden fees. Additionally, they make you pay annually. But a lot of us aren’t sending faxes every month, which is why Fax.Plus’ basic plan is the way to go.

While it lacks some of the features that other great fax service providers offer such as workspace integration, it more than makes up for it with its ease of use and great price. Plus, e-signatures and scheduled faxing are still included.

Overall, we recommend Fax.Plus as one of the best online fax services available. If you’re looking for a user-friendly platform with a great price that only needs to be used sometimes, this is the one for you.

We’ve tried dozens of online fax service providers. See our picks for the best online fax services to get an idea of which option is the right choice for you.

Fax.Plus: The Good and the Bad

The Good

Document optimization: One thing that we haven’t seen in many other fax service providers is the ability to optimize documents in one click. When it comes to fax transmissions, smaller files mean faster sending and receiving. With one input on your web or mobile app, you can have Fax.Plus automatically optimize your document for you.

Signature tool: The e-signature feature is another thing that sets Fax.Plus apart from the competition. This allows you to add a signature to any document before sending it off as a fax. Not only does this make things more official, but it also saves you the time and hassle of having to print out the document, sign it, and then scan it back in. While this is a feature that most companies offer, it comes standard with all versions of the Fax.Plus service.

Affordability: Fax.Plus is one of the more affordable online fax services out there. The base price is $0, and you only have to pay when you need to send or receive a fax. There are no long-term contracts, and you can cancel at any time. If you decide to go with a subscription, the pricing starts at $4.99 per month (billed annually) or $5.99 per month (billed monthly). This comes out to roughly $0.05 for each page, which is a very low cost for online fax services.

Added users: You may add up to five people to the Business plan and still get a good per-page cost. With any other plan, you would have to purchase five separate subscriptions, which would be a lot more expensive.

User-friendly mobile app: One of the most important things we look for in a fax service is a user-friendly mobile app. If you’re on the go and need to send a fax, you should be able to do so without any trouble–from anywhere you want. Fax.Plus has a great mobile app that makes it easy to send and receive faxes while you’re on the go.

Unlimited storage for all plans: On all Fax.Plus plans, unlimited storage comes standard. This is a great feature, especially if you need to keep track of your faxes for legal or compliance reasons.

HIPAA compliance: Fax.Plus is HIPAA-compliant, which means that it meets all of the security requirements for handling protected health information. This is a remarkable feature for anyone in the healthcare industry who needs to send or receive faxes containing sensitive information.

Stellar security and privacy: One of the things we love about Fax.Plus is that it takes security and privacy seriously. Stored faxes are protected with 256-bit Advanced Encryption Standard (AES) for data confidentiality and Transport Layer Security (TLS) for data transmission.

The Bad

E-signature only works on mobile: One downside of the Fax.Plus e-signature feature is that it’s only available on the mobile app. So if you’re trying to sign a document on your computer, you’ll have to print it out, sign it, and then scan it back in or take the extra step to use the function on your device.

Does not scale as well as some other providers: Fax.Plus is a great service for small businesses or individuals who only need to send and receive occasional faxes. However, if you’re looking for a provider that can scale with your business, you may want to consider one of the other options on our list. There are several other online fax service providers that offer better and more cost-effective solutions for mid-sized businesses and enterprises.

Only one administrator: Another feature that proves Fax.Plus is not enterprise-ready is that there can only be one administrator per account. Even though you can add multiple users, if any of them need to make changes to the account, they’ll have to contact the primary administrator. This could prove to be a hassle for larger businesses with multiple departments or locations. It can also be a hassle if the administrator is on vacation or away from the office and someone needs to make a change urgently.

Lackluster customer service: One of the biggest complaints we’ve seen about Fax.Plus is that their customer service is not up to par. With no phone line, you are stuck waiting for an email response, which may be ignored. If you need assistance with your account or have any questions, you may want to consider another provider on our list.

No integration with free plan: One of the features that sets Fax.Plus apart from other providers is their integration with Google Drive, Slack, Dropbox, and Box. However, this feature is only available on paid plans. So if you’re using the free plan, you won’t be able to take advantage of this handy feature.

Fax.Plus Pricing and Options

Fax.Plus has five pricing tiers: Free, Basic, Premium, Business, and Enterprise.

Fax.Plus pricing plans

Fax.Plus Free

With the free plan, Fax.Plus allows you ten free pages per month. If you go over the page limit, there is an additional charge of $0.20 per page. Plus, It only allows you to send faxes, not receive them. You also do not get a dedicated fax number.

However, it also allows you to convert email to fax and offers unlimited secure fax storage on the cloud. With its mobile app compatibility, users can also send faxes on the go and electronically sign documents.

Although there are many limits, the Fax.Plus free plan is a great way to test out the service before committing to a paid subscription.

Fax.Plus Basic

The Basic plan starts at $4.99/month and allows you to send and receive 100 free faxes each month. If you go over this limit, the rate for additional sheets is cut in half to $0.10 per page.

Since you can receive faxes with this plan, Fax.Plus sets you up with a dedicated fax number that can be used by anyone who needs to send you a document. You also get unlimited online fax storage and can set up auto-delete for old documents.

Like the Free plan, the Basic subscription allows users to convert email to fax, sign documents electronically, and use the mobile app for on-the-go faxing. It also does not allow for integrations with the most popular workspace tools.

Fax.Plus Premium

The Premium plan is $9.99/month and gives users 300 pages to send and receive each month. If you need more than this, the overage rate is still halved again to just $0.05 per page.

With a dedicated fax number, online storage, and electronic signature capabilities, the Premium subscription offers everything in the Basic plan.

However, it also lacks support for integrations with Google Drive, Slack, and Zapier. The only difference between the Basic and Premium plans is the number of pages included each month and the cost for additional faxes.

Fax.Plus Business

Fax.Plus business is a significant upgrade from its Premium counterpart. The cost goes up to $14.99/month billed annually, but you get 800 pages to use each month. Additional pages cost $0.05 each.

The Business subscription also gives you a few features that the other plans lack, such as support for Slack integration in addition to email and mobile device setups. However, Zapier integration is not supported in the Business plan.

It also allows you to set up multiple fax numbers within your subscription, meaning that different teams within your company can each have their own fax number to use. This makes it a great option for companies that have multiple groups to send faxes between or clients that would need to reach different teams within the organization.

Fax.Plus Enterprise

The Enterprise plan from Fax.Plus is their top-of-the-line offering, and it’s priced accordingly at $49.99/month billed annually. It allows for 3,000 free fax documents and only requires a fee of $0.03 per additional sheet over the limit.

In addition to multiple fax numbers, the Enterprise plan allows for unlimited team members, not just five. Plus, it integrates with Zapier and Slack for automated workflows.

If you have a large team that needs to use the Fax.Plus service, this is the only plan that will accommodate you.

It also gives you priority customer support and a dedicated account manager to help with any issues you may have.

Need to migrate data across multiple locations? Fax.Plus enterprise’s data residency feature allows you to keep your documents stored in the country of your choice. And thanks to its single sign-on (SSO) feature, you can easily integrate Fax.Plus into your organization’s identity management system.

Another excellent feature of the Enterprise plan is the Fax.Plus API, which gives you the ability to customize the Fax.Plus experience to better fit your needs. The API documentation is available to Enterprise customers upon request and allows for a high degree of customization not possible with the other plans.

If you need a high-volume faxing solution for your business, the Enterprise plan from Fax.Plus is the way to go.

Fax Cover Sheet Templates

With every plan, Fax.Plus gives you access to a library of fax cover sheet templates that you can use for your documents.

There are templates for personal, business, and medical faxes, as well as generic cover sheets. You can also create custom fax cover sheets with your own branding.

The templates are easy to use and make it simple to get your faxes sent out quickly. Plus, they help to ensure that your documents are properly formatted and look professional.

You have the option to store your faxed documents and backups of your faxes in the same location or different locations with these. Data can be stored on servers in the United States, Canada, Germany, Australia, Japan, and Singapore.

Advanced Confirmation Reporting

All of your sent faxes have an extra confirmation report that you may print out for future references. The report includes a preview of the first page of the fax, its status, and a QR code that may be followed to FAX.PLUS for further proof of the report’s validity. This sophisticated report is perfect for legal compliance.

Additionally, all of your inbound and outbound faxes have full logs that are stored on the Fax.Plus servers. You can view, search, and download these logs at any time from your account dashboard.

Multi-Function Printer Connectivity

Fax.Plus also offers an optional Multi-Function Printer (MFP) Connectivity service that allows you to send and receive faxes directly from your MFP device.

The service is available for an additional monthly fee and requires a compatible MFP device. Fax.Plus currently supports devices from Canon, Brother, HP, Lexmark, Ricoh, and Xerox.

With MFP Connectivity, you can send faxes directly from your MFP’s control panel without having to use a computer. You can also scan documents and upload them to your Fax.Plus account for easy faxing.

How Fax.Plus Ranks

Fax.Plus sits solidly near the top of the online fax tools on the market today. It offers some of the best packages for limited fax needs, its pricing is transparent and won’t break your bank account, and it’s really easy to use. 

It’s not the most robust option out there, and you may want to look elsewhere if you have really immense and frequent faxing needs or if you want to integrate online fax services with other non-fax features. But if you’re in its sweet spot of fax needs, Fax.Plus is an excellent choice.

Check out our top list of online fax services here.

  1. Nextiva vFax – Best for most (For a limited time get 25% off, plus a free phone, when you sign up!)
  2. Ooma – Best for unlimited monthly faxing
  3. MetroFax – Best for mobile faxing
  4. Fax.Plus – Best for faxing 100 pages or fewer each month
  5. eFax – Best for advanced fax archiving and storage
  6. RingCentral Fax – Best for high-volume faxing
  7. MyFax – Best for home office use
  8. SRFax – Best for healthcare providers
  9. mFax – Best for businesses with up to 50 users

Summary

Fax.Plus is a high-quality faxing service that offers a variety of features to its users. The Enterprise plan is the most comprehensive and gives users access to priority customer support, unlimited team members, and the Fax.Plus API.

Overall, we recommend Fax.Plus for businesses that need a reliable faxing solution on a shoestring budget. However, if you need an online fax service that scales with your business, you may be better off selecting one of the other solutions on our list.


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