Best Predictive Dialer Software

Disclosure: Our content is reader-supported, which means we earn commissions from links on Crazy Egg. Commissions do not affect our editorial evaluations or opinions.

Predictive dialer software improves efficiency by automatically calling leads—allowing agents to reach as many people as possible. After 60+ hours of researching reviews, features, and benefits of dozens of predictive dialing solutions, we found that Nextiva is the best option for most businesses. Nextiva uses your existing CRM and contact list to effortlessly scale outbound calling efforts.

Best Predictive Dialer Software For Most

Nextiva Logo


Best for Most

Get one of the best VoIP platforms out there and remove the need for a standalone predictive dialer. With Nextiva and its seamless CRM integrations, you can build smarter lists in your CRM that reps can call directly from with one click, boosting efficiency and output.

Nextiva is easy to start using. Because it enhances details from your CRM on the calls you’re making. And you get one-click dialing from within the CRM. This adds a level of speed without sacrificing accuracy.

Nextiva lets you sidestep expensive standalone dialers, by building smart segmented lists in your CRM and batching those out to your reps to call directly from. It simplifies their work, giving them better-hit rates in the process.

The Best Predictive Dialer Software to Consider:

  1. Nextiva – Best for most (For a limited time get 25% off, plus a free phone, when you sign up!)
  2. Five9 – Best for outbound sales
  3. ChaseData – Best for handling heavy call volume
  4. Genesys Cloud – Best for communication across various channels
  5. CallHub – Best for nonprofits and advocacy groups

When It Makes Sense to Invest in the Best Predictive Dialer Software

Predictive dialers make it easier to reach a wider audience and close more sales. You won’t be left hanging waiting for a lead to pick up your phone, which is why many sales teams toy with the idea of getting one.

But is your team ready for a predictive dialer? 

One sign is if your reps are falling short of monthly quotas. Sales teams are always under tremendous pressure to deliver. But despite prioritizing productivity, it isn’t always possible.

Predictive dialers help your teams focus on maximizing time spent on actual sales. It connects them with customers faster, helping everyone meet their quotas. 

If you want your sales reps to speak to the most amount of leads possible, a predictive dialer would be a good investment.

Predictive dialers also work really well for sales reps selling products under $200.

If your product or service is expensive, predictive dialers won’t be a great option. High-ticket products and services usually require a longer lead time and building more of a relationship to close the sale.

But if your company is selling low to mid-range priced items, predictive dialer software will be ideal. When your business relies on cold calling to make sales and doesn’t require a lot of technical know-how or support, predictive dialers will help your team get more qualified leads faster.

Keeping up to date with regulatory challenges is another reason to invest in predictive dialer software. You’d be surprised at the number of government regulations different countries have when it comes to phone calls—if you weren’t aware of them already.

For example, Canada has a “Do Not Disturb” policy, according to which predictive dialers cannot call numbers registered in this directory. Most UK and US-based companies have a two-second rule where a call is considered abandoned if they don’t respond in two seconds—after which the dialer must play a recorded message.

These regulations increase your call abandon rate, which impacts your bottom line. To overcome these challenges and comply with different regulations, a predictive dialer will be the right choice for you.

#1 – Nextiva – Best for Most

Nextiva Logo


Best for Most

Get one of the best VoIP platforms out there and remove the need for a standalone predictive dialer. With Nextiva and its seamless CRM integrations, you can build smarter lists in your CRM that reps can call directly from with one click, boosting efficiency and output.

A predictive dialer can be a huge expense.

What if there was a workaround that achieved the same intended result of improving caller efficiency and productivity?


That’s something Nextiva can do for you.

While it doesn’t include a predictive dialer feature in its VoIP platform, Nextiva does sync gorgeously with your CRM to ensure calling from lists is smarter and more streamlined.

Nextiva home page

With a bit of housekeeping and organizing in your CRM, you can make segmented lists that are easier to call. How so?

Well, with Nextiva’s CRM integrations—including for some of the top names like Salesforce, HubSpot, Oracle Sales Cloud, and Zendesk—you enable one-click dialing within the CRM lists themselves.

Any long call sessions get easier. Just set up a list that achieves the same goals as other predictive dialers—minimizing hangs up and unanswered calls, prioritizing follow-ups—batch that list to a rep, and they’ll take it from there, going down the list by clicking a simple icon next to each contact to start a call.

Predictive dialers use a lot of advanced programming and algorithms to try to predict the pace of calls and which contacts are most likely to pick up. But if you have KPIs in hand, you can build a smarter list than any predictive dialer mass calling multiple numbers at once.

Better still, you get Nextiva’s telephony integration with CRMs alongside a full-fledged VoIP communications solution—all at a better price than most standalone dialers.

That’s right, while many others in this category are $100 or more per user per month, Nextiva One—which includes unlimited voice and video calling plus faxing, texting, and team messaging—can be had for as little as $14.95 per user per month.

Nextiva pricing plans

The price goes down for larger teams, so Nextiva is an excellent choice for enterprise users. That $21.95 rate is for teams of over 100, but even for a small crew of five to 19 reps, you can get all this functionality for $25.95 per user per month.

However, you’ll need to sign up for at least the Professional plan to enjoy extended integrations with your favorite CRM, including Zendesk, Hubspot, and Salesforce.

Better yet, you can use our link and get a special discounted rate on Nextiva plans. Click here to unlock even more savings from Nextiva.

So, stop yourself for spending a boatload on a predictive dialer and get an all-encompassing VoIP calling tool that makes both your CRM and your outbound reps more effective.

Get started with Nextiva today.

#2 – Five9 – Best for Outbound Sales

Five9 Logo


Best for Outbound Sales

Get everything you need to empower your outbound sales reps with predictive dialing and native CRM integrations that stand out above the rest. Five9 also analyzes calls, is in compliance with various regulatory standards, helps improve agent scripts, and allows you to set preferences at a user level. Sign up and start enjoying a 300% boost in connect rates resulting in even more customers today!

Five9 is a world leader in cloud-based call center solutions thanks to its efficient predictive dialing and native CRM integrations that go beyond expectations.

You can use this tool to skip busy lines while simultaneously boosting agent productivity. This predictive dialing system also analyzes calls, improves agent scripts to encourage better customer engagement, and sets preferences for dialing.

In addition to the predictive dialer, you can use the power dialer that calls contacts based on the calls-to-agents ratio, and the preview dialer allows agents to see contact details before answering phone calls. It also comes with a progress dialer that connects agents to only those calls that have been answered by a real person.

Businesses using Five9 have seen a 300% boost in connect rates. The software has found takers in bigshots like Under Armour, TruConnect, PRA, Hoglund Law, and more.

Five9 is definitely an excellent tool for teams who want to generate more leads at scale. It accounts for time zones, has easy customization based on your company’s compliance regulations, and list penetration – in short, everything you need to call and follow up with contacts.

Five9 hasn’t listed any pricing information on its website. You’ll have to contact their sales team to get a custom quote.

#3 – ChaseData – Best for Handling Heavy Call Volume

ChaseData Logo


Best for High Volumes

If you and your team manage a high volume of outbound calls, ChaseData is the perfect autodialer software for your business. With it, you can dial out to multiple clients at once without compromising efficiency and call quality. You can choose from a wide variety of industry-specific solutions tailored to your business, and each plan comes with voicemail, call analytics, and hold music. Pricing starts at $89 per user per month.

ChaseData is an autodialer software with predictive dialing capabilities. It has plenty of useful features making it the perfect match for businesses that deal with heavy outbound call volume.

You can dial out and use a minimum of 3000 minutes to call multiple clients at once—without any compromise on efficiency and swiftness. 

It’s an excellent solution for businesses of all shapes and sizes, ranging from insurance to banking to nonprofit to B2B and SaaS. We would highly recommend it for smaller businesses, though. 

You see, ChaseData provides industry-specific solutions, which makes it apt for those who don’t want a one-size-fits-all deployment and need something more customized. It also has several useful features such as voicemail, call analytics, reporting, and hold music.

Business integrations include notable apps like Zoho, Zapier, and Salesforce. However, this service is only available if you opt for the higher service tiers. You also have the choice of local, nationwide, or toll-free numbers.

ChaseData offers three plans:

  • Small Businesses: $89 per user, per month
  • Professional: $139 per user, per month
  • Enterprise: $169 per user, per month

ChaseData offers a free trial tier, so you can try the service to see if it will meet your needs. All of the pricing tiers require at least five paid users.

The Small Business tier includes an auto attendant, call coaching, a progressive dialing mode, and a visual script builder. It will maintain a recording of your calls for up to three months.

In the Professional tier, you receive everything in the Small Business tier, along with advanced predictive dialing strategies and enhanced caller ID features. It has a trainee mode too, which makes it far easier to onboard new employees.

In the Enterprise tier, you can deploy up to 10 voice channels per agent. It includes inbound, outbound, and blended call handling to prioritize certain calls to the particular skills of an agent. It also includes everything in the Professional tier.

Keep in mind that using ChaseData successfully involves lots of onboarding help and training, as it’s not very user-friendly. Its robust feature offering may overwhelm team members, so ensure they’re prepared for the task ahead.

#4 – Genesys Cloud – Best for Communication Across Various Channels

Genesys Logo


Best for Multi-Channel Communication

Built for medium to large businesses, Genesys is an all-in-one cloud-based communications platform that allows reps to manage all customer interactions in one place, including SMS, voice, email, and social media. It’s user-friendly and intuitive, even for non-technical users and includes access to a marketplace of 280+ integrations and add-ons to extend its functionality. Pricing starts at $75 per user per month.

Genesys really needs no introduction for those who are even remotely interested in telecommunications. Having created a stellar reputation for selling customer experience and call center products to medium to large-sized businesses, the software has clients worldwide.

Genesys Cloud is the company’s flagship product and was previously known as Genesys PureCloud. The tool allows you to manage all your customer interactions in one place, regardless of the contact method. Whether you want to connect with customers through SMS, voice call, email, or even social media, Genesys Cloud will always come through.

It comes with all the typical features one would usually expect from a call center app. Predictive and manual diallers, auto-dialing, inbound call handling, queue managing, call logging, call recording, and real-time chat are a few features offered by the software.

Genesys Cloud is an all-in-one hub for all your customer-related communications, complete with a user-friendly and intuitive interface that allows you to manage all information streams with the utmost ease.

Software users also get exclusive access to an app marketplace with 280+ out-of-the-box integrations, plug-ins, and add-ons that allow the software to integrate with other CRM systems and business intelligence and analytics apps.

Genesys Cloud has three plans on offer:

  • Genesys Cloud 1: $75 payable monthly
  • Genesys Cloud 2: $110 payable monthly 
  • Genesys Cloud 3: $150 payable monthly

You get more features as the prices go up, including unlimited email and chat and AI-powered customer engagement with Cloud 2, and additional things like workforce engagement management with Cloud 3.

#5 – CallHub – Best for Nonprofits & Advocacy Groups 

CallHub Logo


Best for Nonprofits

Start sending mass communications with voice broadcasting, SMS marketing tools, predictive dialing, and a unique robo-dialer for sharing pre-recorded messages on autopilot. CallHub is perfect for nonprofits, advocacy groups, politicians, and anyone looking to connect with supporters, volunteers, and donors. Pricing is on a per-minute or per-text basis rather than per-user.

CallHub is the perfect solution for businesses looking to send mass information to people, which is why it’s one of the most popular choices among nonprofits, politicians, and advocacy groups.

Designed to be an all-in-one solution for call centers, it includes voice broadcasting and SMS marketing tools. In addition to predictive dialing, CallHub also has an automated dialer, power dialer, and preview dialer. You can use the unique robo-dialer to play pre-recorded messages to spread your message without any agent involvement.

There is also follow-up scheduling, phone number verification, local caller ID, answering machine detection, and do not call (DNC) enablement as other useful features. 

CallHub also offers an extensive list of integrations for use-case specific scenarios. For instance, politicians can use a NationBuilder while nonprofits have Blackbaud Luminate.

Currently, CallHub offers six plans to users:

  • Call Center: Starting at $0.069 per minute
  • Voice Broadcast: Starting at $0.046 per minute
  • Peer to Peer Texting: $0.034 per text
  • Text Broadcast: $0.034 per text
  • SMS Opt-in: $0.034 for text
  • Collective Calling: $0.016 per call

Each of the categories above has additional pricing options, such as Call Center pricing. For browser/softphone, it is $0.069 per minute, and for phone dial-in, it is $0.072 per minute. You can see a price breakdown by choosing your options and selecting how many calls you want to make on their website. 

Methodology for Choosing the Best Predictive Dialer Software

The sheer number of predictive diallers available in the market today makes a choice difficult. You can always refer to our top picks above, but you should also know the methodology to determine your business’s right fit.

Below is the list of factors we used to choose the best predictive dialers in the market. Take each of these factors into consideration when researching a predictive dialer to invest in. In addition to these criteria, also look for the level of technical and customer support the product offers, especially if you suspect it might have a steep learning curve.


Implementing a predictive dialer should be seamless and easy, which is why software compatibility is critical for ensuring and maximizing productivity.

Your prospective software tool should integrate with all existing business systems, resolve pending tasks, and solve your business pain points. If you find the tool isn’t checking off these points, it would be better to look for other alternatives.

We recommend opting for a free trial or demo of the software. This way, you’ll know what you’re getting and whether the predictive dialer is a good fit without making any commitment.

Productivity Features

Predictive dealers can make calls simultaneously from a given list and then connect people with available agents – but this is a basic feature offered by all platforms. You should look for other options that offer advanced features to streamline processes and save time.

Here’s a list of some essential features that can make a lot of difference to maximize productivity:

  • Time Zones. You can’t make calls in the afternoon in the US time zone to someone living in India or Japan since it’ll be very late in the night for them. Not taking time zones into account will cause companies to lose clients instead of gaining them. Look for predictive dialers that can schedule calls to different parts of the world at the appropriate time.
  • SMS and Email Integration. Phone calls always don’t have to be the primary contact method. Look for a predictive dialer that offers integrations with multiple channels, allowing agents to send follow-up messages or generate responses automatically when phone calls end.
  • Local Caller ID. Your potential customers may not answer calls from unknown numbers. That’s why you need a dialer with a local caller ID feature if you want to boost contact rates.
  • Voice Call Recording. Choose predictive diallers with a voice call recording feature. This will help you monitor agent activity and exercise quality control. You can then also use recordings to set performance standards and for training purposes.
  • Auto Callbacks. This feature enables users to create callbacks automatically during outbound campaigns while simultaneously redirecting calls to the next available agent.

This list is not exhaustive. The aim here is to look for an option that offers advanced productivity features useful for your business, which help your sales team to meet their monthly quotas.


Scalability is an essential factor you must consider if you plan to stay in business for a long time, especially if you run a seasonal business.

You should know the number of outbound calls a specific dialer and handle and how quickly it can remove or add agents from campaigns. Find out whether the predictive dialer continues to work correctly after getting modified according to your needs.

Multiple Campaign Management

It isn’t uncommon to have multiple call campaigns going on at the same time. If this is a norm for your business, you should look for a software tool that allows you to manage and keep track of various campaign details.

Having a predictive dialer can be very useful for this purpose. It supports different campaigns without compromising quality and also gives agents seamless access to crucial information from the interface. Moving between campaigns is faster and easier and saves your agents time.

Nextiva Logo


Best for Most

Get one of the best VoIP platforms out there and remove the need for a standalone predictive dialer. With Nextiva and its seamless CRM integrations, you can build smarter lists in your CRM that reps can call directly from with one click, boosting efficiency and output.


Nextiva is the best predictive dialer software on the market today. It shines above similar solutions with its robust VoIP platform, seamless CRM integration, and excellent value.

Five9 is the best option for outbound sales. Businesses with a heavy call volume should lean towards ChaseData, and Genesys Cloud simplifies communication across multiple channels. Nonprofit organizations can benefit the most from CallHub.

Make your website better. Instantly.

Over 300,000 websites use Crazy Egg to improve what's working, fix what isn't and test new ideas.

Free 30-day Trial