As used in this policy, "Crazy Egg" refers to all websites (including http://www.crazyegg.com), properties, and services owned or operated by Crazy Egg, Inc.
I. INFORMATION OBTAINED WHEN YOU VISIT CRAZY EGG OR OUR CLIENT'S WEBSITES
Crazy Egg's Collection and Use of Visitor Information
Crazy Egg clients use Crazy Egg's code, software and service ("Service") to obtain information regarding how visitors to their websites are interacting with their web pages ("Visitor Information"). This allows Crazy Egg's clients to evaluate and, if necessary or beneficial, modify its website to improve the functions of its website and make it easier and more valuable for visitors to use. Please note that Crazy Egg itself uses the Crazy Egg Service to obtain insights into visitors' activities on http://www.crazyegg.com.
The data Crazy Egg collects may include customized data that varies from client to client but typically includes information about visitors' activities on the client's website, such as how visitors navigate around a web page and the most commonly clicked links on a specific web page.
Crazy Egg may also collect certain Information about a visitor's computer that may be furnished by the visitor's browser, such as:
- Browser Information
- Operating System Information
- Mobile Device Information (e.g., device identifier, mobile operating system, etc.)
- IP Address
- Page Accessed
- Geographic Location
- Time of Visit
- Referring Site, Application, or Service
Crazy Egg's Service is not designed to collect Information that could be used to personally identify you, such as your name, address or phone number ("Personally Identifiable Information") when you visit a website that uses the Crazy Egg Service. However, please be aware that Crazy Egg allows its clients to provide it with customized data that may, depending on the election of the client, contain Personally Identifiable Information.
Crazy Egg Does Not Collect Visitor Information Across Multiple Sites
Crazy Egg does not collect or aggregate information about visitor behavior on multiple, different websites.
Crazy Egg May Collect Information Contained in the "Referring URL" For The Last Website Visited
If a visitor navigates to a website that uses the Crazy Egg Service from another website, Crazy Egg may receive certain information from the referring website (i.e., the last website the visitor visited before visiting the client's website) as part of the Hypertext Transfer Protocol ("HTTP") request. For example, if a user navigates to a website that uses Crazy Egg from a search engine, such as Google, Crazy Egg may receive information contained in the referring URL for the Google search query, such as the terms the visitor was searching for before visiting the Crazy Egg client's website. Crazy Egg may use information contained in the referring URL to analyze and provide information to its clients about the activities that led users to navigate to the client's website.
Crazy Egg's Disclosure of Visitor Information
Except as disclosed in Section II below, Crazy Egg never sells or shares any Visitor Information with individuals or companies other than the specific client on whose website Crazy Egg collected the Visitor Information.
This Information is provided to clients in the form of aggregated reports and/or statistics that identify the collective behavior of visitors to the client's website, as opposed to the behavior or activity of specific or identified individuals.
Our Clients' Use of Crazy Egg
It is Crazy Egg's policy to use first-party cookies (small text files that Crazy Egg stores locally on your computer) on client sites for one or more of the following purposes: to help identify visitors; assess usage patterns and perform traffic analysis; identify preferences; diagnose problems with our servers; analyze trends; and otherwise administer Crazy Egg products and services. Cookies placed by Crazy Egg on the computers of visitors to its clients' websites do not include Personally Identifiable Information such as name, phone number, e-mail address or mailing address, nor does Crazy Egg link cookies to such Personally Identifiable Information in its servers or databases.
How Crazy Egg Collects Visitor Information
Opting Out If you wish to opt out of Crazy Egg collecting Visitor Information when you visit Crazy Egg client websites, please see the Crazy Egg Opt-out instructions. Please note that if you use a different computer or Internet browser than you used when opting out of Crazy Egg's Service, Crazy Egg will not be able to view the opt-out and will collect Visitor Information when you visit Crazy Egg client websites. In these circumstances, you will need to revisit the link above in order to reset your opt-out decision, in order for it to be effective.
When individuals or companies register to use the Crazy Egg Service, register to use a trial version of Crazy Egg, or request additional information about Crazy Egg, Crazy Egg may require Personally Identifiable Information, such as name, e-mail mailing address, phone number, financial information (e.g., credit card number, billing address), and/or website to be tracked, to process the registration or request ("Client Information"). When a client registers for the Crazy Egg Service, some of these pieces of information may be temporarily stored in encrypted format in a session cookie (but are never stored or linked to a permanent cookie). Crazy Egg may use this information to process and fulfill your request, register your account, check your qualifications for registration and/or to bill you for products and services. Crazy Egg may also use Personally Identifiable Information you submit to us to provide Crazy Egg's products and services, personalize and tailor your experience on Crazy Egg, operate our business, understand how clients are engaging with Crazy Egg, request additional information necessary to process or fulfill your order; determine if you are satisfied with the Crazy Egg service; inform you that an upgrade is available; or to contact you with information about Crazy Egg, including information about new or existing products and services or special offers. For example, we may periodically send promotional materials or notifications related to our products and services to the email address associated with your account.
Like many companies that accept payment by credit card, Crazy Egg relies on third-party payment processors to process financial payments, such as Authorize.net. When you make payments to Crazy Egg to obtain or use Crazy Egg's products or services, Crazy Egg may share Personally Identifiable Information, such as your name, address, and credit card information, with qualified third parties in order to process your order.
With the exception of the limited circumstances discussed above and in Section II, Crazy Egg does not provide Clients' Personally Identifiable Information to third parties for any purpose.
Access to Personally Identifiable Information Stored at Crazy Egg
At any time, a Crazy Egg client may view and/or modify their Personally Identifiable Information stored by Crazy Egg by visiting the account preferences section of their Crazy Egg account, accessible here.
II. PROVISIONS APPLICABLE TO BOTH VISITOR AND CLIENT INFORMATION
Disclosure of Visitor Information and Client Information to Service Providers and Law Enforcement/Legal Process
nformation and/or Client Information (including Personally Identifiable Information) may be shared with certain third-party companies and individuals that help facilitate technical aspects of the Crazy Egg Service or perform functions related to the administration of Crazy Egg, such as Amazon's Web Services, which provides storage facilities for certain Visitor Information and Client Information collected and analyzed by Crazy Egg. These third parties perform tasks on our behalf and are contractually obligated not to disclose or use Visitor Information or Client Information for any other purpose. However, Crazy Egg is not responsible in the event that Personally Identifiable Information is disclosed at a result of a breach or security lapse at any such third party.
Security and Protection of Visitor Information and Client Information
Crazy Egg has implemented reasonable security mechanisms to protect Visitor Information and Client Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Examples of these security mechanisms include limited and password-protected access, firewalls, and SSL encryption to protect transmission of data. However, please keep in mind that no security system is impenetrable. It may be possible for third parties to intercept or access Visitor Information and Client Information. Crazy Egg cannot guarantee the security of such information and cannot be held responsible for unauthorized access to Crazy Egg client accounts.
Policy Concerning Children Under Age of 13
Crazy Egg does not knowingly or intentionally collect Personally Identifiable Information from children under 13 or from websites that are directed to children under 13.
Change of Control
If Crazy Egg, or substantially all of its assets, is acquired by another company or successor entity, Visitor Information and/or Client Information will be one of the assets transferred or acquired by the purchaser or successor. You acknowledge that such transfers may occur, and that any purchaser of or successor to Crazy Egg or its assets may continue to collect, use and disclose your information as set forth in this policy.
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