Highly regarded by customers, employees, and analysts.
We'd like to know you better so we can serve you better.
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
Get your hands on our AI powered review management solution that helps you build positive brand sentiment while automating up to 90% of the responses. Saving you both time and money!
Boost your local & digital brand reputation by keeping a close eye on your business listings. Monitor location based reviews on platforms like Facebook, Google, TripAdvisor, Yelp and more.
Build better product reviews and drive more sales by integrating ecommerce platforms like Amazon and Flipkart. You can even listen and respond to reviews on your own online store and website!
Have iOS or Android applications? Increase downloads and improve your reputation by monitoring reviews on both platforms all from a single platform.
Become results driven and build more meaningful customer connections with a smart, fully integrated review management platform.
Automated Responses: Auto-respond to reviews using our AI-embedded Review Assist™ based on sentiment.
Customer Sentiment Analysis: Automatically receive customer sentiment ratings & tags for all of your reviews.
CSAT Scoring: Receive aggregated CSAT scores across review channels all in a single dashboard.
WORKFLOWS AND AUTOMATION
All in one Inbox
See incoming reviews in real-time, all in a single interface.
Read & Reply
Engage with your reviews right from the inbox in real-time.
Advanced Filtering
Easily organize your inbox based on date/time, channel and other custom rules.
Review Tagging
Categorize reviews and create custom tags so its organized the way you want it.
Intelligent Routing
Assign roles and route reviews to you or your team members as you see fit.
Performance Monitoring
Measure the impact, monitor your team and turn insights into valuable business outcomes.
Automation
Auto-route reviews to different queues based on sentiment and auto-respond with our AI powered review assistant.
Surveys
Send surveys across all channels or only specific ones.
Escalations
Set alerts and auto-prioritize reviews that require role based responses. Solve important issues quickly and efficiently.
Any team can benefit from Nextiva Social and Review Marketing Cloud
Years of Experience
We’ve been helping brands and businesses deliver great customer experiences for over 10 years. And we continue to listen and learn from our customers so our product meets your needs and expectations.
Continuous Innovation
We make sure our products stay the best in the industry. It's important to us that our products are reliable and provide you with the quality service & innovation you expect from an industry leader.
Easy Onboarding & Deployment
We provide both self-serve and support guided onboarding and deployment, so you can get started quickly and have all of your questions answered from day one.
Return on Investment
We measure our success on our customers' return on investment. Our platform is designed to improve your operational efficiency and turn your online reputation into a revenue driver for your business.
Highly regarded by customers, employees, and analysts.
Business awards
Featured in 100+ Articles in
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
Fill in your info and we'll come prepared - spoiler, we do our research.